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Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Our M365 tenant is used by multiple organizations. For this reason, I only want to import devices based on the first three letters for the device name to exclude devices from other organizations in the tenant. Is this possible? If so, how can this...
Hi Everyone,I would like to understand the benefits of Platform Analytics / Data Visualization compared to traditional Reports in the Australia release.I noticed that when creating a new report, the system redirects to Platform Analytics → Data Visua...
Hello Team,PDI is not getting up, I was on waiting list since last week.Is there any issue with PDI ?Br,Saurabh Bhalkar
AI agents are only as useful as the tools and data they can reach. To take real action — opening a ticket, checking a repository, updating a record — an agent has to connect to the systems where that work actually happens. The Model Context Protocol ...
Hi Experts,I am working on a ServiceNow Jira Spoke webhook integration using the OOTB webhook endpoint:/api/sn_jira_spoke/jira_webhook_callbacks/wh_entry We are using:OOTB Jira Webhook endpointCustom Webhook RegistryCustom Decision TableCustom Subflo...
I need to understand which is the best option to create a new Service offering record. is it from Configuration - -> Service Offering or Service Portfolio Management --> Service offering
For the Data Certification CMDB Tasks, we want to track items via Reports or Visualizations:1. Failed Tasks with Comment2. CI Attributes manually updated within the Certify Task and later overwritten by some Automation Which Tables should we use? ...
Hi All,I have been testing our CMDB Data Certification Tasks (new via CMDB Workspace) and noticed that 'failed' elements appear in the CMDB Workspace 'My Work' under the title of 'Certification exceptions' (table: sn_cmdb_ws_dm_certification_attribut...
Together with Rob Koeten I am releasing the CSDM 5 Information Management Implementation Guide (v1.0)—a comprehensive guide for information governance, data lineage, and compliance automation across the enterprise using the ServiceNow AI Platfor...
I'm working on a process for handling unauthorized changes detected on Configuration Items (CIs) in ServiceNow and would appreciate feedback from those who have implemented something similar.The objective is to ensure every unauthorized change is eit...
AVI load balancers are classified as "IP Routers." This classification is not allowing me to retrieve details about Load Balancer VIPs and pool member information.
We are exploring the Predictive Intelligence Clustering solution in ServiceNow to identify recurring incident patterns and uncover potential underlying systemic issues. Our objective is to leverage clustering to:Identify recurring incident clusters a...
Hi Everyone,I'm facing an issue after upgrading to Australia Patch 2 and would like to know if anyone has experienced the same behavior.EnvironmentRelease: Australia Patch 2Dashboard: Migrated Core UI Dashboard to Next Experience / Platform Analytics...
Hello, everyone.I'm dealing with a very strange and unexpected problem: In a Platform Analytics dashboard, I created a bar chart for the "sc_req_items" table, and then duplicated the bar chart and converted it into a list in order to keep the conditi...
Hello, I have implemented the Service Graph Connector for Microsoft Intune and was looking to filter out personal device types from being added into the CMDB. Has anyone successfully done this or have any recommendations for doing so? The source fiel...
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