when should a service offering CI be created & how it is different from Business service CI in CMDB?
HI All, when should a service offering CI be created & how it is different from Business service CI in CMDB?
Forum Posts
Resolved! Updating group attribute under cmdb_ci table
Hello Everyone! I need to update group filter criteria for following fields under cmdb_ci table as that should be applicable to all the underlying CMDB tables/classes -Change GroupApproval Group I was planning to use dictionary overrides to update th...
Compliance score in CMDB dashboard workspace
Hello Team, I have upgraded my instance in Xanadu release. I can see the overall score which is an aggregate for all 3 i.e., Correctness, Compliance, Completeness. I have a business scenario where i would like to exclude Compliance in overall health ...
Requirement is to pull data from servicenow to Intune and is it works same way as Service Graph conn
Requirement is to pull data from servicenow to Intune and is it works same way as Service Graph connector for Intune. or do we need to use scripted Rest API call to pull data from Servicenow to Intune on schedule basis
Update the label of a step for Service Builder in the Getting started page
Hello,I want to update the name of the Third step "service performance" to Something else or to replace it with another step (already exist in my catalog wizard), is it possible ? Thank you so much for your help.
Restrict CIs(application/services) showing in impacted list which is not affected by services
Hello All, We have an application which is used for authorization, which has multiple relationship attached to other application/services. When a change request is raised all upstream application/services gets tagged to impacted CIs tab under change ...
IP inventory management
Dear community,we have a tool where we are doing the whole IP net management globally. So, if someone requests a new subnet, then in this tool we can choose the region/country/city and the tool finds a new subnet range that is needed e.g.: /24 or /1...
Blazent integration follows IRE?
Hi all, We are using Blazent which aggregates data from various sources and creates CI in the CMDB. Blazant has its own IRE feature where it reconciles CI from different sources. We observed that Blazent is creating duplicate CIs compared to Qualys i...
How to use IH-ETL Associated Classes to populate Parent field on Location
I need to port location data from our legacy CMDB. Because I want to create the ServiceNow recommended hierarchical structure for the location records, and don’t have the concept of ‘parent’ records in my source data, I am sticking with the IH-ETL ra...
CIs Domain Problem
I am fetching the data from a Data Stream which is in global domain, and the affected CIs are creating in global domain, but in execution it is showing different domain. Where is the issue? I have checked all the steps and scripts it is not set expli...
Transform Map Target Record table reference
Hello friends, I have one transform map running targeting cmdb_ci_hardware table. In the transform map, based on the CI details we are assigning CIs to correct class such as Windows Server, IP Router, etc. In staging table record, when new CI is crea...
CMDB Dependent CI Policies have emtpty encoded query
I am trying to get the cascade management policies to work for dependent CI's, however I am seeing that all 3 Dependent CI policies have an empty encoded query (which seems to be required) and the status of these 3 policies shows as "Evaluation faile...
Resolved! ServiceNow Discovery Credential is working for midserver but not for other server
@Runjay Patel @Dr Atul G- LNG I need some urgent help. I am facing issue with Discovery Credential which is working for MidServer through MidServerServiceAccount but not working for another server. I have created two windows servers in AWS in same V...
Duplicate CI creation with transform map
Hi all, We have observed a few duplicate CIs in our environment.These CIs are created via integrations and import sets. So, integration B is creating duplicates compared to integration A. The transform map of B has coalesced on the name field of CI b...
CI Owner updated
Hi I have updated the CI Owner in cmdb table from A to B. Again it is updated to A. I have checked the History it is updated by Factory IT Altris. What could be the reason and how we can find which job is running in back-end.Thanks in Advance.
