If a set of secondary services depends on primary service (i.e., local tech support) that uses location based routing for tickets, then will the secondary services automatically follow the same location based routing as the primary service? If not, t...
I want to update 4000 records in the cmdb_ci table based on the Name and Class fields to update the Scope. I prefer to do this only through a background script, not a fix script. Please provide a background script for this—it will be helpful for me.T...
We are discovering the "Fortinet Firewall Device" using SNMP. After discovering it network adapter is discovered but rather then updating the same it is creating a new record. I check the identifier and the cmdb_rel_ci table there is a correct depend...
Hi, Does anyone know how add I change the default list layout on the Health Dashboard sub metrics to add new fields to the list view ? You can navigate to it by following the steps below 1) CMDB Workspace > Click on Completeness Health Score 2) Click...
Hi There,Good Day. I am currently CMDB health dashboard and i notice Duplicate metric is being missed in the Metrics list in Health Inclusion rule in CI class manager.THis duplicate metric is not appearing in any of ci class for selection. Could you ...
can anyone provide steps to task 6 configure desired state audit rule, this is for the san diego health simulator. the one provided in the community does not seem to work
I've a requirement to give write access to some users to define recommended fields and create Staleness, Orphan and Health inclusion rules using CI class managers. Users are having itil role so they can access CI class manager but ITIl role do not gi...
hi allcan someone share the steps to create a service offering from scratch many thanks in advance RegardsAmit Manna
Hi, We have a list of existing Application Service CIs in the CMDB which were created using CSDM UI form. During the time of creation (which could be many months/years ago) the service mapping method we used was Manual Service Population Method. Du...
What is the best in practice approach for the CMDB build out for non technical users?
Above screenshot shows my retirement policy and retirement definition. i would like to retire stale CIs for the table but i am not sure if the CIs are being retired even though tasks are being created
I'm encountering an issue while deploying my update set. I have three fields involved: Category, Subcategory 1, and Subcategory 2. Subcategory 1 depends on Category, and Subcategory 2 depends on Subcategory 1.In my update set, I’ve added new values t...
I am trying to update the form for a CI class (cmdb_ci_handheld_computing), but getting the following message:The "Handheld Computing Device" section is in the CMDB CI Class Models application, but Global is the current location. So I am unable to ma...
Hello community can anyone help me how to hide specific tab on dashboard which requires discoveryadmin access and reports are not visible to ITIL users i want to hide the ServiceNow Discovery dashboards in below SS from ITIL users, since they do not ...
Hi Community, https://www.servicenow.com/docs/bundle/zurich-it-operations-management/page/product/discovery/reference/cloud-disco-aws-data-collected.htmlhttps://support.servicenow.com/now?id=form&table=sn_customerservice_case&sys_id=d7429d2f934bee501...