CI identifier is not working
Hi Experts, Could you please suggest we have created new custom CI identifier rule and it is not working as exepected. Could you please suggest how to fix this issue ? Thanks.
Forum Posts
Conditional CI Identification Criterion
Hi Folks!I would like to configure a "conditional" CI identification criterion, but I can't find any information about it. The scenario that I have:- Usually, a Server CI is identified by the `serial number`, then a fallback on the `name` attribute i...
Multiple Sources Overriding the Name on the computer table -Urgent Need help!
Hi All,We have recently completed the integration of Tanium with ServiceNow. Currently, we already have other data sources for servers and computers, including Azure and AWS.Recently, we encountered a duplicate CI issue where both Tanium and Azure we...
CSA Exam Preparation
Hi I have obtained a voucher for CSA and I want to start preparing for exams, what materials should I use to study or where do I get materials from the Servicenow site; Thanks
CMDB Health and CSDM Foundation Dashboards Duplicate metrics is also including Retired records
The CMDB Health and CSDM Foundation Dashboards Duplicate metrics is also including Retired records while calculating the Duplicate Metrics %. Can we manipulate it and how? @CSDMNOW @cmdbhealth@dashboard@duplicateci#itom#cmdbhealth#duplicatemetric
Resolved! How Incident will move from resolved to close state?
How Incident will move from resolved to close state? is there any OOB feature? What are the ways we can achieve this? I am aware of this can be done by 'Incident Properties'. Just wanted to check is there any other way?
Request for Creating a CI for Internal Communications
We have a requirement in ServiceNow to create a Configuration Item (CI) specifically for sending internal communications. As per our current setup, it appears that a service offering is typically required for the CI to retrieve associated contacts. H...
Reporting on Updates to Business Application / Application Service records
I need to report on updates made to business application and related application services on a daily basis. I built a report on the cmdb_rel_ci table leveraging the Consumes::Consumed By relationship. It's a daily report that filters on the Updated ...
Duplicate Creation of CIs W/O IP Address
Hello, We have several CIs that are onboarded and attached to the proper hardware asset however they do not have an IP address. When discover searches our network since they do not have an IP, it creates a new CI however without a serial number. As t...
Which Serial Number will pick up for Windows server during probe based discovery
We have been going through Windows-Identity probe which is for retrieving windows server Serial Number .we have seen that there are many below Serial Number types available in this Probe to collect different serial number information.we wanted to kn...
Resolved! ITOM Road map?
i am looking for road map for itom learning,stuck where to startlooking for sequence of now learning courses which i need to follow will be helpful
Help me make an identification rule
Hi All, Server ci must be entered as manual before discovery at customer request.IRE should operate exactly when discovering later.The customer does not manage the serial number for the server, and the hostname may be duplicated.Because the ip addres...
Some business service records have multiple key-value records
Hi All,Good evening !! We have a custom flow which inserts business service records. It also inserts key-value records if not found already in cmdb key value table and if already present, it updates them. Has anyone ever faced this issue ? Sorry, I k...
Integration with BigFix Lifecycle
Hi, I would like to integrate our CMDB with BigFix, I've read some solutions for BigFix Inventory (Service Graph and Integration Hub), but we have BigFix Lifecycle, which is a different product from BigFix and it doesn't seem so straightforward with ...
SG-Crowdstrike data source is not pulling data after xanadu upgrade but there are no errors
Hi All, We recently upgraded to Xanadu Patch 6 and post that SG-Crowdstrike is not pulling data from the source. there are no errors in the Import logs and connection & Credential aliases are not changed. Please help in finding the cause.
