Assistance Needed with Updating CMDB Data Policy Attributes

[Sudharshan Mohi]

I am reaching out to seek your valuable insights and expertise regarding an issue we are currently facing with our CMDB Data Policy in ServiceNow.

Background: We are in the process of enhancing our CMDB Data Management by updating certain attributes within the PC Hardware table. Specifically, we need to modify the following attributes:

1. Install Status
2. Operation Status
3. Hardware Status
4. Substatus

The Challenge: Our initial attempts to update these attributes have yielded mixed results. We have successfully updated the "Install Status" and "Operation Status" attributes without any issues. However, we are encountering difficulties when attempting to modify the "Hardware Status" and "Substatus" attributes. These two attributes seem to be resisting our efforts, and we are not entirely sure why.

Request for Assistance: We are turning to the ServiceNow community for guidance and support. If you have encountered a similar issue or have expertise in CMDB Data Policy, we would greatly appreciate your input on the following questions:

1. Have you faced similar challenges when updating the "Hardware Status" and "Substatus" attributes through Data Policy in ServiceNow?
2. Are there any specific configurations or settings that we may be overlooking in order to successfully update these attributes?
3. Do you have any best practices or recommendations for troubleshooting and resolving issues related to CMDB Data Policy attribute updates?

Any insights, advice, or experiences you can share would be immensely valuable to us as we work to resolve this issue and improve our CMDB Data Management processes.