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Forum Posts

Orphan rules - Recommended rules?

Hi All -   What are the Best practices or Orphan Rules to be configured to manage the Orphan CI in CMDB? Is there anything apart from -  Assigned owner or managed by is empty?   What are the rules in "General" to be configured?

PaulSylo by Tera Sage
  • 1521 Views
  • 2 replies
  • 2 helpfuls

Certification Policy type in CMDB Workspace 7.4

HI,we have CMDB Workspace 7.4 installed and I see Certification in the cmdb_policy_type table, but it is not in the drop down when I try to create a new policy.How do I get it to be added to the drop down?

JodyAliff by Tera Contributor
  • 368 Views
  • 1 replies
  • 0 helpfuls

Third Party Integrations in CMDB

Hi all, We're looking at capturing data integrations involving third parties in our CMDB beginning with GoAnywhere data transfers. We are currently planning on a custom CI Class that will allow us to grow the table as new data transfer types are onbo...

Connecting Users to VDI Pools

Good morning, Forgive me as my knowledge of VM administration is limited. We are looking for the best way to associate user records with their allotted VM Pool / Type to use in an operational scenario.  In other words, we'd like the Service Desk to k...

Remediate Duplicate Tasks

Why do Remediate Duplicate Tasks show an Active=true status, even when Closed Complete?     After I remediate a duplicate, and the task gets set to closed, I find myself having to go back and manually set the Active status to false so that it doesn't...

About Dependency type(ngbsm_script)of Dependency view

The usage of Dependency type (ngbsm_script) in Dependency view is unknown.It says that you can generate custom views, but for example, is it possible to do the following? example)・If an incident is linked to a CI, the corresponding CI will be display...

kanakoA by Tera Contributor
  • 419 Views
  • 2 replies
  • 0 helpfuls

Task 14: Create Dynamic Reconciliation Rule

Hello, I am trying to perform task 14 of Configuration Management Database (CMDB) Fundamentals and in this task it solciitates that: REQUIRER:Being part of the Cloud Dimensions CMDB implementation team, you have the task to perform the following:- Fr...

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Michelle11 by Kilo Contributor
  • 3458 Views
  • 15 replies
  • 4 helpfuls

CMDB Health Compliance audit rule for SentinelOne

I have been unable to create a CMDB Health Compliance audit rule to verify if laptops have SentinelOne anti-virus installed.  Our CMDB does show we have laptops running the Sentinel Agent.  Under CI Class ManagerUnder Certification TemplateUnder Cert...

Resolved! Database View

TeamI need help again...Need to create a database view with the following tables.  Can you provide me with where clauses?  cmdb_rel_cicmdb_ci_business_appcmdb_ci_business_capability Thanks againHope to see you at Knowledge 25

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