Hi All,I wanted to understand, is there any way to restrict precedence of source of data while updating any records in CMDB classes apart from Reconciliation rules?Please do let me know if you have any further idea on this. Thank You! Best Regards,Ga...
Hi, Is there a way we could discover the TZ (time zone) detection for Windows servers? We would like to add the Timezone entry for Windows CI in the CMDB
Hi,We are trying to import data into a Data Source for use with the ETL from our BMC CMDB. We need to do this in JSON format and it needs to be paginated due to the size of the transfer. However, BMC is returning the JSON in a format that is not supp...
Application family[apm_application_family] column added in Business Application (cmdb_ci_business_app) table which is referencing to non-cmdb table Application Family[apm_application_family]. The requirement is to show the column Application family[a...
Hi, I'm new to the community so I'm not sure if this question is in the right forum but please help me if you know the answer.I am using ServiceNow integration with Cortex XSOAR (Palo Alto). So there are several servicenow scripts and commands to que...
I am currently working on the Configure the CMDB Micro-Certification Simulator (Washington) and have encountered an issue with Task 3: Test Identification Rule. The link provided to access the script leads to a blank page. If anyone has the script or...
Hello everyone, I have a requirement where I have to restrict the on-change client script "Set Loc/CC/Dep/Com from assigned to" in the alm_asset table from changing the location and other fields when the substate is set as leaver. I set the substate ...
Hello,We are 8mths into the implementation of ServiceNow and still trying to learn the system. Our agency uses the ServiceNow Workspace, and we would like attachments from the RITM to display on the SCTASK within the Workspace. After some research,...
In our set up, when an Outage record is created from change ticket and Dynamic CI is selected, it doesn't have effect on all related CI's that are part of Dynamic CI group. Is this Dynamic CI group functionality working as expected? ideally, we would...
Hello All, Need your help please as i have a requirement to use the ServiceNow Discovery to discover the CIs in the network along with CMDB Dashboard. Is there any article with the steps on how to use it practically please help or share the documents...
Hi ,Please can one suggest me for CMDB micro certificate path and provide me exam materials , i dont see any course on Udemy or other site . how to get prepared for certificate exam since i am new to CMDB please anyone provide details about it.
Hi, I have stale CIs around 8k and out of them 4k are already retired. Why those are all included the stale CIs if it was already retired. And i need to retire the stale CIs as retired as a bulk. How can i do it?
Hello, While creating CMDB data policy i am getting error like "Failed to Update Policy. Check failed for retirement definition based on filter conditions specified" in ServiceNow, I am able to save for "Business application" class, but it's not work...
I have merged two windows servers as described, delete the duplicate but still getting this answer :Did you retain the oldest CI record, then merge Assigned To, Company, and Cost Center from the duplicate, and then delete the duplicate?VERIFICATION:...
Does anyone has any idea on how to disable/remove the "delete" functionality from CMDB workspace?For Navigation CMDB Workspace --> Quick Links --> CI Class List --> You can choose any Class --> Open the CI --> Next to Save Option there are three dots...
