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Forum Posts

Duplicate CI Remediations Tables

Hello, I am building a PowerBI dashboard that reports on orphan, stale, recommended, and duplicate health tasks. The first three tables show all states for the tasks (Open, WIP, Closed Complete) however the duplicate table (cmdb_duplicate_ci_remediat...

adamtoth by Tera Contributor
  • 1004 Views
  • 4 replies
  • 0 helpfuls

Resolved! How can I use the sys id as an identifier for IRE?

I am wanting to use IRE specifically data source priority for updating the cmdb. I am wanting to create a flow to update the cmdb that uses IRE. If I already know the CI I want to update, how can I use the sys_id of the ci to identify the record I wa...

Erick18 by Mega Guru
  • 1285 Views
  • 2 replies
  • 1 helpfuls

Topics for CMDB Internal Training

I will be doing a first CMDB training for my company and I am looking for ideas/topics that I can incorporate into my presentation that is not "too technical" but still contains a "wow" factor from IT people that has not used ServiceNow - CMDB before...

SenYor2024 by Tera Contributor
  • 811 Views
  • 2 replies
  • 0 helpfuls

CI LIfecycle Management

We are trying to implement Ci Life Cycle in Our organization. I went through the documentation and found two different things 1. Ci lifecycle mappings table form where we enable the sync between the legacy keywords and the new CSDM keyword.2. The pro...

Resolved! CMDB Data Manager and Delete Policy on referenced CI

Hi,   Based on some research I made on the CMDB Data Manager, it looks like the Delete policy only deletes CI that are not referenced by tasks and possibly other tables. From what I can see, only "independent" CIs will be removed.   I suppose the int...

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Request for Automated Data Comparison Process

Hi Team,We currently have access to Azure and also maintain cloud data in our CMDB. At present, I am manually auditing and comparing the data between CMDB and Azure to identify any discrepancies.Could you please let me know if there is an automated m...