Hi , Please help me in below situation. There are 3 field in incident table Field Table nameService - (cmdb_ci_service)Service offering - (service_offering)Configuration item - (cmdb_ci) Based on Service field, service offering field ...
Hello All, We are bringing data from Microsoft Intune into ServiceNow through Service graph connector for Microsoft Intune. The connection is successful and scheduled the job which has one parent job and two child jobs. I clicked Execute Now in the p...
Hi everyone, I'm having difficulty with creating new records under a new CI Class which was extended from the Application Service class (cmdb_ci_service_auto). I tried creating a new CI Class extending from the Mapped Application Service (cmdb_ci_ser...
Hi, Does anyone know how to create a new indicator score/KPIs for the CMDB Data Foundation Dashboard? Regards, Ayman
Hi, The Life cycle mappings table provide a mapping for the legacy status fields of the CMDB classes.In case a class do not have a specific mapping defined for it, the system should go trough the class's parents list until it find a mapping.So having...
While testing a catalog item for ordering an expensive computer, the mandatory approval isbeing skipped for requester Bob Smith, but not for any of the other requests. what could explainthe issue?a) the manager does not have a delegate assignedb) the...
Hi, On CI´s such as computers there are one field for "Schedule" and one for "Maintenance Schedule" that both reference the same table but the later have a condition for "type=maintenance".What is the practical difference of these two fields for a sp...
ServiceNow contains a resource which provides the following:1. A standard and shared set of service related definitions across ServiceNow products and platform thatwill enable and support true service level reporting.2. A CMDB framework across our pr...
I have to pull some data which are updated in a 3rd party tool. But need to make sure I am not pulling all the records everyday. I should pull only the data which has been updated on that day on the 3rd party tool. How can i achieve this delta data p...
I'm thinking this is not possible, because i'm hoping to get an outside join, but here we go. I'd like to create a join that shows all records in the cmdb_ci_facilities_hardware table and join with the cmdb_ci_ups_power_eq table. There is a reference...
Hi all, When working on the Duplicate CI Remediator I find I have to add the serial number and Install Status column headings every time I want to progress a duplicate. It would be great if any added columns remained as part of the default headings ...
Hi Team In CI Form, after clicking on 'Add CI Relationship', when i select a relationship type in 'Suggested Relationships', filter conditions get populated. I understand that the filter is divided into 2 types - one is class and another is user pref...
Hello Community, I'm looking for advice on managing CI staleness detection in our CMDB. Currently, we use Discovery and ACC-V to populate CIs, primarily Computers. We also have a Data Manager task set up to identify potentially stale CIs (PCs) by che...
Hello, Currently I am working to implement CMDB Data Management policies, and am having trouble figuring out how to track work done on the CMDBTASKs. Before approval on the task, there are two related lists, one showing the CIs being reviewed for re...
