Attestation tasks will only schedule to run at midnight (and other questions)?

David77
Giga Guru

We are trying to move from our old Data Certification process to the newer Data Attestations and running into questions and odd behavior, using Xanadu. 

 

1. When scheduling an Attestation, it seems you can only set them to run at midnight.
I   set a time but it doesn't take it and runs at midnight

 

2. After doing an Attestation, the CI fields Attested by and Attested Date are updated, but "Attested" is still FALSE.  Just opened up a Case w NOW Support on that one. 

 

3. The On Demand and Once options for scheduling on the Policy don't seem to work

 

4. The CMDBTASKs that get created should have a default message in them to direct the Assignee to process these thru the CMDB Workspace to avoid confusion. 

 

5. While I like that the Attestation process updates the CIs to indicate attestation was completed, the whole Attestation configuration process seems buggy and not yet ready for use. Do others agree or is it just me?

 

Thanks!

10 REPLIES 10

Tony Branton
ServiceNow Employee

Each user would need to customize their columns unless you were able to configure the  list layout in the CMDB Workspace view for the sn_cmdb_ws_attestation_task_to_ci table.   Doing that will update the layout for all users (they will still be able to personalize their layout).