Axonius Integration with ServiceNow

Pranita2
Kilo Guru

‎05-05-2023 06:39 AM

Hello all,

 

I have a requirement to integrate Axonius with ServiceNow. Can anyone please let me know if there is an OOB connector for this integration.

 

If not then what would be the other way to integrate Axonius with ServiceNow.

 

A quick help is really appreciated.

 

Thankyou,

Pranita Bahuguni

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RitimaS
Tera Contributor

‎05-16-2025 09:43 PM

Hi @Pranita2 and @emily1 

Could you please provide documentation for the end-to-end implementation of the integration between Axonius and ServiceNow?

 

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RitimaS
Tera Contributor
In response to emily1

‎06-04-2025 11:47 AM

Thank you Emily. For sharing the document.

I’m working on setting up an integration between Axonius (an asset discovery and cybersecurity platform) and ServiceNow CMDB, specifically to support our ITSM implementation. 

⸻

Goal of the Integration:
1. Push CIs from Axonius to ServiceNow
• Axonius will push discovered assets to ServiceNow CMDB via the Identification and Reconciliation Engine (IRE) API.
• The idea is to create or update CIs in a clean, deduplicated way using ServiceNow’s CMDB best practices.
2. Pull CI Data from ServiceNow into Axonius
• Axonius will also fetch CIs from ServiceNow to detect if any fields  have changed.
• This is used for reconciliation/alerting on discrepancies.

⸻

My Questions — What Needs to Be Set Up in ServiceNow?

Could you please help me understand exactly what needs to be configured on the ServiceNow side to make this integration work properly?
1. Permissions & Roles:
• What are the minimum roles or permissions required for the integration user to use the IRE API and read from CMDB tables?
2. IRE / Reconciliation Setup:
• What needs to be in place for IRE to process incoming CI data correctly?
• Do I need to manually create Identification Rules and Reconciliation Rules for each CI class (e.g., cmdb_ci_computer)?
• Should cmdb_ci_source or similar fields be pre-populated for reconciliation to work?
3. API Behavior:
• How do I ensure that incoming data from Axonius is processed through IRE and not simply inserted via Table API?
• Are there logs or audit trails in ServiceNow that can confirm IRE was invoked and what decisions it made?
4. Best Practices:
• Are there recommended practices for integrating third-party discovery tools like Axonius with CMDB?

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