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Resolved! How to read the Suggested relationships in ServiceNow?

How to read the Suggested relationships in ServiceNow? From top to bottom, or from bottom to top? Consider this OOB suggested relationship. It is clear that Unix server 'RUNS' the Database (so I assume we always needs from top to bottom) Now consider...

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Suggy by Giga Sage
  • 1513 Views
  • 5 replies
  • 4 helpfuls

Creating CI's for Integrations

Has anyone created CI's for Integrations (the integration itself) relating them to the systems that are being integrated?  Is there a class for Integrations (I search product docs and did not find one).  Just looking for how others have managed their...

Glen Larson by Tera Contributor
  • 1200 Views
  • 6 replies
  • 3 helpfuls

Configuration Item showing as _AMISSINGCI for IPC records

We are getting to see a few incidents, change etc with the CI field as _AMISSINGCI,We got to know from the incident owners that the CI existed with the correct name but the CI does not exists in the CMDB anymore. We do not have any auto archiving act...

Toshu by Tera Contributor
  • 251 Views
  • 1 replies
  • 0 helpfuls

Creating CMDB Attestation Subflow

I have created a subflow for attestation. I want to trigger this subflow for my CMDB Attestation policy. I'm unable to select the flow despite creating a new Action Category and selected it in the flow for attestation. Please advise!

servicedew by Tera Contributor
  • 630 Views
  • 1 replies
  • 1 helpfuls

Retrieving all sys_id's from large datasets quickly (cmdb_ci)

I am trying to query the cmdb_ci table to retrieve all of the sys_ids. This table currently has around 200K entries. I have tried GlideAggregate/GlideRecord and it takes on average 16-17s which is way too slow compared to a directly SQL query (400ms)...

emma3djames by Tera Contributor
  • 488 Views
  • 2 replies
  • 0 helpfuls

Use case for orphan ci remediation task workflow

Hello All,I need to prepare design for Orphan CI Remediation task workflow.Can you suggest the guidelines to follow for the same or any use case for orphan ci remediation task workflow design or creation. Kind Regards,Sarths21

Quick Links (sn_cmdb_ws_quick_links) deletion

How to delete records on Quick Links from the table: sn_cmdb_ws_quick_links?Delete Operation that we see on the List and form view doesn't work. Active field is also not working as expected (It doesn't switch from False state to True).Kindly suggest.

Discovery Creating Hardware Models

Hello Community, We recently implemented ServiceNow Discovery and have a few questions about how Discovery maps Hardware Model data. We noticed that our Discovery user is creating Hardware Models, but we're not sure if the data is landing in the corr...

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User393243 by Mega Contributor
  • 1980 Views
  • 5 replies
  • 1 helpfuls

Resolved! Credential Based Discovery VS SNMP based

 I would like to understand what ServiceNow uses for discovery and how it differs from SNMP based Discovery. We want to understand why SNMP is not the default mechanism and what we would get or miss if we were to use SNMP as default. For ex:- if we a...

Suvetha S by Tera Contributor
  • 978 Views
  • 4 replies
  • 7 helpfuls