We are able to discovered all other Wireless access controller and their associated access point in Discovery, but 9800 Series WAC is not able to discover access points, though WAC is discovered. Do we have to follow different approach for 9800 serie...
We are getting to see a few incidents, change etc with the CI field as _AMISSINGCI,We got to know from the incident owners that the CI existed with the correct name but the CI does not exists in the CMDB anymore. We do not have any auto archiving act...
I have created a subflow for attestation. I want to trigger this subflow for my CMDB Attestation policy. I'm unable to select the flow despite creating a new Action Category and selected it in the flow for attestation. Please advise!
I am trying to query the cmdb_ci table to retrieve all of the sys_ids. This table currently has around 200K entries. I have tried GlideAggregate/GlideRecord and it takes on average 16-17s which is way too slow compared to a directly SQL query (400ms)...
How to use basic auth credential type in ServiceNow discovery?
Hello All,I need to prepare design for Orphan CI Remediation task workflow.Can you suggest the guidelines to follow for the same or any use case for orphan ci remediation task workflow design or creation. Kind Regards,Sarths21
How to delete records on Quick Links from the table: sn_cmdb_ws_quick_links?Delete Operation that we see on the List and form view doesn't work. Active field is also not working as expected (It doesn't switch from False state to True).Kindly suggest.
Hello Community, We recently implemented ServiceNow Discovery and have a few questions about how Discovery maps Hardware Model data. We noticed that our Discovery user is creating Hardware Models, but we're not sure if the data is landing in the corr...
I would like to understand what ServiceNow uses for discovery and how it differs from SNMP based Discovery. We want to understand why SNMP is not the default mechanism and what we would get or miss if we were to use SNMP as default. For ex:- if we a...
Hi, i need to create CMDB Data Manager policy to automatically process CIs life cycle event along with the policy type and filter criteria. When an IP Address is assigned to a DNS-Name, the status of the DNS-Name shall be automatically set to "instal...
We have an issue with discovery of Wyse thin clients. The responses from similiar clients are inconsistent.An example is we have 2 Wyse 3040 clients both running ThinOS 2211. We have a pattern to identify these and add them to the CMDB and it works f...
Hello friends, Below script is not showing the relationship created from the script. Below is the script:var relGr=new GlideRecord('cmdb_rel_ci');relGr.newRecord();relGr.setValue('type','25242fb2377a9200738d021a54990e88');//"Owns::Owned by" relations...
Hi Team, We need to automatically update related Items , if we update parent item in CMDB.Eg:- Support I have updated the Service Owner of main Item of parent, then it needs to be automatically updated and reflected in its related records.Please help...
Is there any limitations of cmdb during integration? and is there any file limit such that only these much files only we can bring is there any limit like that?
I want to display only the latest additional comment in the work note and exclude the rest of the comments' history.I tried the below logic but not working as expected.var inboundEmailContent = /* get the content of the inbound email */;var currentAd...
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