Hello all, Can anyone please let me know if Service-now has any doc page which mentions which CI type should be added into which class? Any quick help is much appreciated. Thanks,Pranita Bahuguni
As highlighted in the attached screenshot, the choices selected and filled out by the user (right hand side of the image} are displayed on the ticket update view (left hand side) alphabetically. This makes reading the ticket confusing for our admin u...
Hello, We need to skip the JAMF integration to import cmdb_ci_printer records is there any place where we can set a fitler or something to skip that specific class?
I'm wanting to find the best way to be able to model the CMDB "manually".A requirement arose, where we have to model 3 class levels. Example:Application ServiceBusiness ServiceTechnical ServiceWhere relationships are N to N between classes.An example...
After changing the position of form sections in "sys_ui_form_section" table, respective changes are not reflecting on the form(cmdb_ci_computer). However if I look at the sections in form designer, the position of sections are showing correctly as se...
Dears, could you please drive me to the correct path of implementing ITOM and maintain a health cmdb? thank you beforehand for your response.
Is there a way to discover extreme networks accesspoints? i see the router and switch getting discovered correctly OOB but the accesspoints are also classified as IP routers.
Does location field gets captured in cisco wireless access points if the location field is populated on the IP Switch\Controller that the AP is connected via IP based (Horizontal) discovery? I am not seeing this happening in our environment. we are o...
Hello All, We have requirement where in specific country users(ex:India) should have create access to ALL CMDB tables.When we built a create ACL it is providing access to India users but it is not letting other country users to create(Few ACL's were ...
Hi, We are having SCCM integration for importing the Computer and Server CI class in CMDB. I am seeing that the Serial Number[cmdb_serial_number] table is getting populated automatically by SCCM. I am not able to find any transform map or business r...
Hi all,I've one requirement from business, where they need a functionality to load CI data through dashboard.So we have one dashboard and I need to build something so that user can go on the dashboard and using that functionality he/she can load CI d...
Hi Experts, I am executing a lab in Discovery with Application pattern and despite checking everything end to end it does not seem to work and giving below error. "Operation executed with no change to the debug session (Note: This could be due to the...
GIVEN that I am a user with portfolio_editor or portfolio_admin role assignedWHEN I create a new Service in cmdb_ci_service table and/or Service Offering in service_offering tableTHEN I should NOT be able to assign user without service_editor role as...
I am preparing/testing the policies to anonymize personal data from our non-PROD instances.I would like to anonymize most of the data in our user accounts (firstname, lastname, username, employee number, etc) but at the same time I want to keep some ...
I need to make a clone of consumables called inputs, I need it to still be able to select its model category, asset class and CI Class
