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Duplicate CIs and IRE

Hi Community,The IRE checks on duplicate CI's using the Identification rules. If a duplicate CI is found a de-duplication task is created. Processing this de-duplication task is dependent of 2 properties: Skip duplicates and Duplicate threshold (defa...

Ed Laar by Mega Guru
  • 2195 Views
  • 5 replies
  • 0 helpfuls

Linking axonius to snow ?

Axonius is an asset management software used for cyber security of data . Is there a way we can import the asset tables having aws tag id into the cmdb of snow such that field and relationships gets transferred ? is there any approach apart from impo...

aagnihotri by Tera Contributor
  • 1772 Views
  • 2 replies
  • 1 helpfuls

Resolved! Discovering applications on servers

Hello all, Do all applications on servers get discovered in ServiceNow during horizontal discovery?orDo you have to manually add runs on:runs relationships?Thank you for your responses.

Resolved! How to Get Device Collections activity output

Hi All,I have tested the Get Device Collections activity workflow inputs successfully on a Microsoft System Center Configuration Manager (SCCM) host. The workflow is available in the Orchestration activity pack for SCCM: https://docs.servicenow.com/f...

PrashanthS by Tera Expert
  • 543 Views
  • 2 replies
  • 1 helpfuls

CI Names are overwritten - IRE wrongly setup?

Hi, I would like some help with something I've been observing.Some CIs are being updated by Midserver changing the Name and FQDN.  In IRE I have setup CI Name as one of the identifiers.  I want to create a new CI if the name of the server changes (as...

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Form updates using the IRE

Hi community,The IRE capability is the way to go on updating CMDB and non-CMDB tables. Preferable, the IRE should be used in all methods of updating these tables so in updating using excel sheets and import sets, integrations and so on.An other way o...

Ed Laar by Mega Guru
  • 968 Views
  • 4 replies
  • 1 helpfuls

Resolved! Non-discoverable vendor servers

Hello all, We currently have servers that run a vendor OS with an internal team managing the hardware it runs on. We don't have the ability to discover the servers so we're manually creating them. Is this best practice? I appreciate any help. Thanks,...

Don Hall by Tera Contributor
  • 578 Views
  • 2 replies
  • 1 helpfuls

Pattern Designer- Identification Section

I am trying to understand building building an Identification section in a Pattern I created. What are the basic steps needed to identify an application Service. I'm not sure what to add. I've read through the ServiceNow documentation for creating cu...

Khill by Tera Contributor
  • 1079 Views
  • 1 replies
  • 1 helpfuls

I am trying to configure Robust transform in SCCM Service graph connector. But after all the configuration asset tag is not getting populated.

Hi All, I am trying to configure Robust transform in SCCM Service graph connector. But after all the configuration asset tag is not getting populated. In logs I can see output getting set, but still data is not reaching to asset tag field of computer...

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