Hello experts,I am currently thinking about how to manage software inventory (installation) using ServiceNow. There are several ways to collect software installation, such as Discovery, SCCM, and Manual, but our users are considering implementing SCC...
Hello Community,I have a requirement where any time a CMDB Task with the format CMDBTASK0001063 is created, it should be assigned to the "ABC" group for management. Currently, this task is assigned to the user administrator.To address this, I found t...
Hello, I'm trying to set a notification on cmdb_ci_service when some attributes are updated, like owned_by, Business criticality. This is only working on the name, but not the other attributes.I want the notification to run on any type of service (a...
Hello everyone! Several users are tired of having to select a large number of different products in the filters of my dashboard.So I'd like to set up a new ProductGroup breakdown, so that only one box needs to be checked, rather than 15.To do this, I...
Hi community, I have a question regarding an offering and the downstream relationships. We have some integrations between Applications that are reflected in the Application services level. Like Ad sends Data to ServiceNow. This relationships are true...
Have you ever discovered a media converter? Is it necessary to customize discovery patterns and classifiers for media converters?
Hello SN Team, I have a requirement to fetch the records using PowerShell commands and creates a relationship between windows servers.I am able to fetch the data from PowerShell commands and successfully set the value in the Target Table i.e.SMB Fil...
Hi Team, I observed there were many duplicate records in cmdb_ci_computer table. And to remediate this, i went De-Duplication Task module to find out if there are tasks already created for duplicate CIs. Fortunately, i could see the tasks were alread...
Hi All, Can someone explain why the installed on coming as empty for these records. Any help would be appreciated. Thank you,Praneeth
Hello Everyone, Hope you are doing well..! I have encountered an issue that for couple of Oracle Instances Model ID is showing as Unknown for last couple of months though the discovery source is ServiceNow for all those oracle instances. Which means ...
Hi Experts,We are planning to integrate ServiceNOW with an application. This integration will import role information required for server access, where one server may have multiple roles. For such scenarios, what would ServiceNOW recommend from a CMD...
Greetings ServiceNow Community, I have recently taken over administration of our CMDB and am trying to understand the Dependent CI Deletion Workflow. More specifically, how to close the task if the CI deletion is not required. The workflow contains ...
Hi All,I hope you're doing well.I have a order guide in which when a request is raised it will create 3 RITM ( 3 different catalog item and 3 different flow designer) my requirement is example : In 1 request test 1, test 2 RITM have created (approved...
HI, I've to integrate a XML data file into the CMDB using the # IntegrationHUB ETLThe file has the following structure : <environment> <Servers> <app> <EnvironmentName>DEV</EnvironmentName> <ServerName>SERVERSAAA</ServerNam...
Hi,Please suggest the process of getting ATF to CMDB /CSDM. We are following the OOB process currently in CMDB format. If we find the related AFT in OOB it will be useful. Thanks.
