I am looking to see if there is a standard practice reference qualifier for the cmdb_ci Dictionary entry for use with Discovery. It is my understanding that you should not show Business Applications, Software, etc in the cmdb_ci. It should be reserve...
Hello team, We are not able to see the discovery pattern logs. Kindly let me know why we are unable to see the logs.
Good evening all. I got a very weird issue. I create a data source with action , return nested data and test all seem ok. But when I try to use ETL to load the data , i got error says Error load this transfer map. check the import set, it got canc...
Hi Experts,I'm very new to CMDB.I am given with the below task, and I would like to know how many ways we can implement this and whats the best practice? My task is :Currently all Applications in our instance are standalone and does not have any rela...
Assets are being created for virtual machines even after the model is set to "Don't create Assets"Please help how to restrict the CI not to create any assets.
Hi, I've been researching about how is the best approach to extend/override the exist functionality inside ServiceNow. Specially for my app, I would like to override the method filterLifeCycleStage of the OOB LifeCycleUtil script include. My first id...
Can anyone suggest a method on excluding an ip range (like 172.25* in this screenshot) from becoming the Ip address of this CI?These two Network adapters have been inserted by the Discovery process.
Is it possible to change the filter of the "CMDB Health Group List" that is being used in CMDB Health Dashboard > Group View? I would like to have a new dashboard that has the same functionality of CMDB Dashboard > Group view. The use case is to use ...
Hello all. I'm trying to populate relations between CIs by script, but no success on them (always empty items created). I'm using the code: function create_new_relation(ci_parent_id,rel_type_id,ci_child_id){ var gr_ci_parent = new GlideRecord('cmdb_...
Hello Friends, We have a OTB service graph connector for one of our system which pulls the data over REST API from third party system and populates the import set table and then Robust Transform Engines are triggered to process the data. Here using t...
Dev instance and Sandbox instances CMDB Dashboards. We only rely on Service Mapping Relationships, etc. and the ones that make sense (needed for discovery). What is the best practice for clearing stale or duplicate relationships. Sandbox screenshot i...
Hi, What's the process for servicenow formally supporting new network devices? We need to add our terminal servers - opengear devices to servicenow for discovery and CI mapping. https://opengear.com/products/acm7000-resilience-gateway Until this is f...
how can we have the correct physical location tied to the vCenter and ES
Hi, I learnt CMDB concept on my own but wanted to know what are the day-to-day activities or responsibilities of CMDB developer or administrator. That would be highly appreciated.
Hi Expert:I was implementing IRE using Transform Maps,in the onBefore and scripts: (function runTransformScript(source, map, log, target /*undefined onStart*/ ) {var cmdbUtil = new global.CMDBTransformUtil();cmdbUtil.setDataSource('UCMDB'); //This is...
