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Resolved! CMDB: virtual appliances onboarding & maintenance process

Hello All, I'm wondering what will be the best process for virtual appliances in CMDB. The virtual appliances like IP routers, firewalls, etc,.. are being discovered in CMDB which creates the VM instance record and the hardware applaince record which...

Resolved! Is anyone maintaining Patches related information in CMDB?

Around 6 years back one of the customer asked us to retrieve the patches related information using Discovery product.That time had came across this article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695180 Even today it...

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Suggy by Giga Sage
  • 3231 Views
  • 9 replies
  • 7 helpfuls

CMDB Data Archiving

Hi All, We are planning to implement Data Archiving for CMDB. Initially we taught of using Data Archive feature, but later when going through Servienow documents, it is mentioned to use Data Manager for Archiving CMDB.But there is no mention about wh...

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madanm7786 by Mega Guru
  • 998 Views
  • 5 replies
  • 0 helpfuls

Resolved! Removal of Reclamation Candidates - Activity Pack or Spoke ?

HiWe are trying to establish the plugins/solutions/spokes etc.  required to implement the automated revocation of unused software installations. These installations were deployed using SCCM / MECM, also we have successfully configured the Service Gra...

Anton15 by Giga Guru
  • 1330 Views
  • 3 replies
  • 0 helpfuls

Question on JDBC data source

Hi, i have a SQL data source , added a new field to the instance to get the data from the SQL DB(configuration is completed from the SQL side). the values for the new field are there in the SQL DB but while importing this the new field is not display...

snow57 by Tera Contributor
  • 245 Views
  • 6 replies
  • 0 helpfuls

is_virtual field or specific class ?

 Hello all,I have virtual machines hosted on ESX servers (on-premise) and virtual machines hosted in the cloud (AWS AZURE...). What does the "is_virtual" checkbox mean? Is it used to specify that a virtual instance is hosted on a physical server ? Or...

Steff95 by Tera Contributor
  • 748 Views
  • 2 replies
  • 0 helpfuls