Hi ServiceNow Community,I’m working on a script to automate the population of the configuration item (CI) field in incidents generated by Applications Manager. The goal is to extract the CI from the short description of the incident. The short descri...
I have been given a task to create a new transform map and upload 10 new CIs to my CMDB. I have no idea where to start. Is there anyone who can guide me in the right direction on how to accomplish this? Thanks!
Hello, I wanted to set up an automatic calculation for how many rack units are occupying a rack. I've created a field entry for the devices with the expectation that they will have a value for how many rack units they will occupy (such as servers and...
Hi, I just completed a SCCM integration to ServiceNow. When I reviewed the asset table I was surprised to find virtual CI records created by SCCM and inserted to the alm_hardware table. The show XML indicates: <sys_class_name>alm_hardware</sys_clas...
Hi all,A bit confused around the CMDB Query Builder and looking for some advice.I'm trying to build a report which shows VMWare Virtual Machines Instances that do not have a relationship to a Windows Server (which would be Instantiates : Instantiated...
While discovering stack switches, Discovery by default names the stack switches as switch name - serial no. I want to change this to switch name - stack position. I did some research and looks like it's something to do with OID's returned during clas...
Dear experts, Is it a good practice to link Business application with contracts and entitlements? A client wants this use case to be implemented, the reason being able to track the financials associated. If yes, please advise the implementation a...
Hello Experts, I am trying to discover a DCM through discovery and I am getting the following error. I went through checking on the Service Accounts that are set up however it seems that that everything seems to be set up okay. however the following...
Hello EveryoneI use ACC-V on Windows computers to collect data and update CIs in our CMDB. Those computers are AD joined and the users logged in to those computers are AD users. Also, those users are already added to ServiceNow. ACC-V can collect dat...
I want to check value for a field in a MRVS each row.How to do that through scripting
why the Business Applications are downstream of a Business Service. To support CSDM framework, it should be upstream at minimum. Should the downstream entry be a Business or Application Service? Kindly suggest...
We are looking to exclude vm instances from vsphere discovery, but I want to make sure we do it correctly. I don't see anywhere besides possibly turning off the midserver script file or the probe? vsphere seems to use probes still.
I've created a Retirement Policy that fires a CMDB task when computer CIs have not been discovered in 60 days. I've run into a few instances where a CI where a task was fired, but the group that the task is assigned to does not want to retire the CI ...
You can modify mapping settings by adding an entry in the Rest Insert Multiples [sys_rest_insert_multiple] table and changing the Column mapping from Label to Column name. What entry should I add in sys_rest_insert_multiple table? Need some details...
Using the following combination ofKey: chef_workgroupValue: staOnly two servers are being associated when attempting to create an "Application Service - Tag based" as oppose to the four that should be populated. Please investigate as to why. Kindly s...
