Hi All, WhatsApp Gold would send alerts when a device goes “Down”, and when the device does back “Up”. Is it possible to add the Up alert as a comment on the existing incident instead of generating a new one? I want to know that this will be achievab...
Hi everyone, Looking for a best approach for handling Application Services that are not supported by IT (and instead by the business) in the CMDB and a standard process to follow for tickets that are trying to be logged against these CIs. On the Busi...
Hi, everyone! My team is currently working with a client to clean-up and mature how their CMDB is organized today so that records are properly classified and relationships can be better defined for impact analysis. I'm looking for some guidance aroun...
Fix script to update bulk CMDB correlation id is running for only 3.5 k record's one time, I had to run it multiple time's to update all record's using background script it's running for all record's .
Hello everyone, I had to add 3 fields in the table "cmn_cost_center", while in development and test instances i didn't had any issue, I got errors when committing update set to PROD instance.I got these errors :It created me the fields but the column...
Hi,the ACC is installed on a Windows VM. All basic inventory information is sent properly to the MID server, except the RAM.When I do the basic_inventory test it always returns zero as RAM (see example: "ram":"0"). But when I check on the machine, it...
Hi all, is there a way to update the 'Description' of the CMDB tables in CI Class Manager via list view. I know I can go into each individual class and update individually under 'Basic info'. Thanks.
This question must have been asked in the past, however I was unable to search with the right keyword, hence asking the question here in this forum. For CI's that are being discovered in ServiceNow, specifically when it comes to Physical devices suc...
What is a support group in Servicenow CMDB? What are its uses and how the support groups are maintained in Servicenow?
Does servicenow DISCOVERY support Linux EulerOS 2.0 discovery if yes how is it diffrent from normal linux server discovery ? Name : Huawei Cloud EulerOS 2.0 x86_64...
We do not have Discovery for CMDB population. We have been building out our own integrations via scripted REST APIs. The following question was asked of me and my co-workers (we are my org's ServiceNow admin/dev team): "What's the best way to represe...
Hello,We have implemented Service Graph Connector for AWS for a customer.Currently it discovers all the accounts of the customer.We would like to be able to limit the scope of SG AWS discovery to a subset of accounts.This would help us on 2 points:- ...
Hi All, I am trying to transfer the data to cmdb_ci_computer table through JDBC connection . When i transform the data partial data is moving to target table. Only few data is getting transferred . When i check the import set table it says State - ...
It appears that when a user opens an attestation task it is automatically assigned to them. Has anyone found a way around this? I'd prefer the user assign it to them once they confirm they are the ones to work on it. What is happening is users open i...
Working in a system that was not maintained prior and I am noticing issues relating to the 1:1 asset to CI ratio. There are many cases where I am finding one CI related to multiple Assets, in one case, I have found 1 CI related to 15k+ Asset records....
