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Resolved! Transform map field script to map with sys id

Hello All, I have 2 model category with same name as Tablet device in model table and . I want to  map only one model category(reference field on model table) in model table transform map when there is import which is correct and we don't want to map...

_bhishek by Tera Guru
  • 3852 Views
  • 11 replies
  • 1 helpfuls

Resolved! Why do we have cloned descendant elements in the CMDB?

Sometime between Fuji and Madrid, probably closer to Fuji, ServiceNow quietly changed how the Dictionary Entries were populated in the CMDB, introducing the concept of "cloned descendant elements".  With cloned descendant elements, there are distinct...

CMDBWhisperer_0-1674090892135.png

Stop SG-SCCM to update Serial Number

How can we stop Service Graph Connector for SCCM from updating the Serial number? The integration is successful but its sometimes updating the Serial Number value to some other invalid value comming from SCCM. i want to stop the update if the value i...

Deepti G by Tera Contributor
  • 1386 Views
  • 6 replies
  • 0 helpfuls

Discovery populating CI's with empty names

For certain classes in Servicenow CMDB we have CI’s with name showing as empty. How to fix this in discovery of these CI’sFor certain classes such as Switchport and other classes in cmdb we have a huge amount of CI’s created daily with empty name fro...

Nishant16 by Tera Expert
  • 1229 Views
  • 2 replies
  • 3 helpfuls

Resolved! Integration Hub ETL

 Hi, I am trying to load switch data from data source. The switch is getting inserted. Now I am trying to insert the switch port information. I added two classes one is switch and other one is switch port to create contains:: contained by relationshi...

pratiksha5 by Mega Sage
  • 1999 Views
  • 5 replies
  • 2 helpfuls

How to scan and add an air gapped system to the CMDB

We have a need to run a scan on an air gapped system and get the results of the scan imported into the CMDB.  Is there any solution out there that exists for this?  I am guessing we will need to have an agent or script executed on the device and it g...