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Manual Upload in CMDB

We need to upload the data in CMDB manually and hence we need to be careful while uploading this to avoid any future issues.  We need to decide the tables in which we will need to populate the data in ServiceNow CMDB, and hence need inputs from Servi...

Nidhi Priya1 by Tera Contributor
  • 1159 Views
  • 3 replies
  • 4 helpfuls

SG-SCCM Removed software datasource not running

Hi Observed that after upgrade to Service Graph connector for Microsoft SCCM 3.0.6. SG-SCCM Removed software datasource import is not running even though it is scheduled & also if triggered manually using execute now. Any idea, observed similar behav...

digrajkar by Tera Contributor
  • 1219 Views
  • 3 replies
  • 0 helpfuls

How to add ip address for sccm (service graph)

Hi, I am unable to create "ip address" field for sccm from web service. Later i tried from dictionary entry and created the field for sccm. --- is this a correct way ?? Can i know, how to get the ip address data from sccm database into computers tabl...

Mayura1997 by Tera Expert
  • 1012 Views
  • 2 replies
  • 0 helpfuls

Resolved! Managing Stale CIs effectively. Deletion vs Retirement

Hi, How do you personally manage your CIs when it comes to staleness? I'm dealing with an estate of circa 50k Stale CIs   Do you mark them as retired or delete them, also, what is the reasoning for your choice?   Does anyone know if deleting a CI act...

Tom104 by Tera Expert
  • 3119 Views
  • 5 replies
  • 6 helpfuls

Resolved! Kubernetes Discovery - Relationships not showing

I've been tasked with setting up dependency views/relationship maps for Kubernetes by a user. Note, I have NO ACCESS to discovery settings and NO KNOWLEDGE of Kubernetes.   I can see in the Kubernetes configuration, that we have a Production Cluster ...

Tom104 by Tera Expert
  • 613 Views
  • 2 replies
  • 0 helpfuls

Resolved! Sccm graph connector is not collecting the IP address in computer class when we check cmdb_ci. Please help me with the exact process and SQL script to achieve it

Sccm graph connector is not collecting the IP address in computer class when we check cmdb_ci. Please help me with the exact process and SQL script to achieve it.   I integrated sccm and servicenow but i can see in cmdb_ci table that for "computer cl...

Nidhi Priya1 by Tera Contributor
  • 2573 Views
  • 3 replies
  • 0 helpfuls

Replace SCCM with inTune

SCCM is getting deprecated by Microsoft and there is a need to upgrade to Intune. To populate the ServiceNow CMDB with personal devices, it is required to use the Service Graph connector for Microsoft Intune. I want to know if this will require a pur...

Dorothy by Tera Contributor
  • 1948 Views
  • 5 replies
  • 3 helpfuls

How to identify SOX systems in CMDB?

What is the best practice about identifying Business applications and CMDB CIs that are subject to SOX controls? Is information object the right place for that?

Flavio9 by Tera Contributor
  • 699 Views
  • 1 replies
  • 1 helpfuls