How can we check if CMDB records are created by Discovery or manually or by both?
How can we check if CMDB records are created by Discovery or manually or by both? For e.g. manual input from solariwnds , intune, AD information
Forum Posts
What is the best way to take a back up of the CMDB tables?
What are potential recovery options in case the CMDB is somehow compromised and the audit tables are not able to be used to recover the data? Some potential options could include copying the tables, exporting the data turning on additional logging......
Resolved! Business Rule Error Message not working
Hi, I have Business Rule and the error messgae is getting displayed eventhough i have filled the worknotes and update When - Before Condition - State changes to Assess (function executeRule(current, previous /*null when async*/ ) { var leadTime = gs....
Need to delete a few CI classes, which hold irrelevant data, Using Rome version
Working on a CMDB with a huge number of irrelevant CIs & Classes ( confirmed irrelevance from the relevant Business and Technical owners). Would really help if I could some guidance on it.
How to map Iaas, Paas and Saas in servicenow?
How to map Iaas, Paas and Saas in servicenow?
What is the best practice to create model categories which are not available OOB for Appliances CI? (in fact any CI class)
Hi, In fact the question applies to any Model category that is not OOB (not only appliances).. One concern in my organization: what happens if we create a model category (for a CI class and asset class) and later Servicenow creates an OOB model categ...
Resolved! Import multiple tables at the same time and create relationship among them
I need to import data to Computer (cmdb_ci_computer) and DIsk (cmdb_ci_disk) by transform maps at the same time, and I will excuse the transform map by order. but I don't know how to set the pass the Computer sys_id to DIsk because the Computer wou...
Resolved! Operational Statuses for Services descriptions
Hi, Could someone please direct me to a description (a one or two liner) for each of the operational statuses associated to services. Some of them seem reasonably self-explanatory (Operational, Retired) but others are less so (Pipeline, Catalog). In ...
Resolved! Identification rule not working
HI All, I created a CMDB class Under the Base Class Configuration New CI class Name is IOT_Device Attributes IOT_AccountID IOT_version We created a Identification rule based the unique criteria i.e IOT_AccountID.This is getting failed ,Users are a...
State Transition Error getting in change model
Hi , I am trying to move the change from Authorize to Review via UnAuthorized Change Model Getting below error Error Message Invalid state transition. Can not update from state 'Authorize' to state 'Review' with given values. I checked on the Scr...
How to create Routers and switches using IntegrationHub ETL
Hi , Please guide me how to create Routers and Switches using integrationHub ETL. I am getting below error when the source file contains Router and Switch (for windows and Linux records it works fine) Identification Reconciliation Engine(IRE) Proce...
Resolved! Relationship type between OT Asset and Equipment model entity?
Hi, What is the relationship type between OT asset and Equipment model entity? Automated by::Automates or Automates::Automated by ?
Resolved! cmn_location table 'Managed By' group
IT operations team has a need to identify who is responsible for supporting each Location/site. We have 02 support partners providing network support for different locations. Instead of adding a custom attribute to cmn_location table, is it possible ...
Resolved! Add a field to the existing Service Graph Intune connector for more data from the source
I have a requirement to import the "Last check-in" field from Intune via the Service Graph connector. I am not seeing this field from the source data that being imported to the staging table. Is there a way to accomplish this? I have checked how to l...
CMDB archive rule
Morning, all. We stumbled across an issue while doing some data reconciliation that has raised concerns and I'm hoping someone has more insight to the issue. In our TEST instance only, the OOB "archive configuration items" rule was triggered earlier ...
