Basically, I am looking for a report which captures and reports users' interaction with specific Service Now application.So, I am looking for guidance or direction on how to create such a report. I am not sure if there is any OOTB users' usage report...
Hi Team , Need Change Model step by step documentation. Our client is moving from change workflow to Change Mode via flow designer I am new to change model . Can you please advice how to start
Hi, was wondering if there's any future plan or direction for the Appliance classes by ServiceNow? Initially our organisation had to create our own 'custom' Appliance class, but now realise that since the Rome release there are 2x Appliance classes c...
Hi Team, We have integrated Device42 to ServiceNow with Device42 cloud connector. Her I have a doubt.1. Device42 Appliance pushing the data to ServiceNowor2. ServiceNow is pulling data from Device42 Appliance. Can you please help me on this. Thanks...
Hello Everyone,I have a doubt on "Assigned to" field configuration in the Hardware table(alm_hardware) and CI Form (cmdb_ci_computer).For Example If I change the "assigned to" field in the hardware table , the same user is updating in the CI Form.The...
Hello all,I have a published SN report that lists a number of Business Applications based on condition filters. The published URL for the report is getting emailed to ITIL and non-ITIL users in order to view.Unfortunately the report is showing empty...
Hi team, i want to call email script in my send email action in flow designer please suggest
Hi Community,My use case:--I am importing data into the COMPUTER table, but i want if the user selects os is Windows, then the same record should be inserted into Windows Server and i did that. But the problem is when i import data into computer clas...
Hello Team,I have configured the attestation policy , but when the task is generated I am not able to see auto attest CI option. I have enabled discovery and added the property as specified in the below link.#https://docs.servicenow.com/en-US/bundle/...
Hi - I am working on a large CMDB implementation and so far I have not managed to see the value for the Recommended Fields score. I keep going above the threshold which is currently set at 700K. However, after running the jobs, I can see that I onl...
Hi, Clients CMDB is being updated manually using transform map. We have now integrated SCCM to pull the end user devices. But we have encountered a case where serial number is present in the CMDB in small alphabets (eg: etwagsn) and when SCCM is brin...
We have installed the Qualys CMDB Sync application (2.2.0) latest version. We have detected that it creates duplicate CI's and we don't know how to prevent this. We have read all the Qualys Cloud Platform documentation when installing it on our test ...
Hi All,We are working on JBOSS discovery and we need to get few field values from the host server into JBOSS table(cmdb_ci_app_server_jboss). EX: If the JBOSS is installed in Windows and the server has a field called Application. Now we need to captu...
I have recently observed that Import logs are not created when you import something using the transform maps. Below is the resolution of this issue, In order to enable the import logs again,you have to create this property and set it to true: glide.i...
HiRecently we noticed that some of the default Service Graph SCCM connector mappings were missing.We don’t know why this happened.See screenshots for example missing mappings such as ‘Source Native Key’, ‘Name’ , ‘Serial Number’.When we try to remap,...
