Our field service people go into ServiceNow and change the assigned to field of a CI from from Joe to Jane. Once the import completes, it is changed back to Joe again. How can this be avoided? the tech may either completely wipe out the assigned t...
Hi, We are trying to get the serial numbers related to all the CIs into serial number table(cmdb_serial_number). Can someone guide us how we can achieve this. Thank you!!
Hi, I wanted to know how to import different types of CI's to servicenow CMDB tables using Transform maps and scripts. Consider , I have an excel file which contains multiple Ci type data(windows server, linux server ..) . i have created a transform ...
Hi Team, How can i display a list of categories or maybe service offering when i choose one business service from the incident form ? and how can i do this mapping between 2 CMDB tables and it is the good tables to use or not ? Currently i'm using t...
Looking for how Openshift containers are represented in the CMDB and where in relation is CloudPak for Data or other IBM Watson Knowledge Catalog services.
What is the best practice for synchronizing Operational Status and Status across the generations and is there a document indicating which tables need to be touched for which classes of devices? I am seeing the way ServiceNOW handled issues with tabl...
I have general question Regarding CI deletion, Is it best practice to delete the CI. Also, if we have duplicate CIs, what would be the best approach to clean those CIs from CMDB.
Do we have an option to ignore insertion of records in CMDB using Integrationhub ETL or Robust Transform Map. We are replacing SCCM integration with SCCM graph connector and will be using RTE to import data. But as per our current configurations SCCM...
Is there any any OOB setting which sets the Server CI's to retired after X number of days automatically ? If server was offline for 30 days or any changes happen on the respective server it may happens. Regards, Rohit
Hi All, I've an issue with a Service Map that's running based on Discovery of TCP Endpoints. I've tried to manually add a connection, but have entered the wrong IP Address for the host. This has then thrown an error stating Service Mapping trigger...
Is there any option to write onComplete() Transform Script in Robust Transform Map or any substitute for this. Requirement is to schedule a job when Robust Transform is Completed. Thanks
Hi All, I am a rookie to Service Graph connectors and I would like to know what are the benefits of Service Graph connector for SCCM vs Discovery when it comes to CMDB population eg., what kind of data will be populated uniquely by SG - SCCM which Di...
Hi I was using IntegrationHub ETL to configure and test robust transforms created by the Service Graph SCCM Connector guided setup (3.2.1). After integration testing of the SG-SCCM Computer Identity transform, I noticed the Discovery source value was...
I am working on setting up the Service Graph Connector for Solarwinds. When testing the connection i am getting the following error. When checking the logs I see a few errors referencing Flow Designer (messages below). Has anyone else experienced ...
how can you assign a specific mid server to a discovery schedule for discovering Service? please see screenshot for discovery = service service discovery = service attributes there is no field to choose which mid server to assign to the schedule....