Hi, we have been asked to create multiple new custom attributes for Service Offerings to capture specific priority indicators currently managed on Excel. These will be used to describe what is in scope for certain enhanced processes e.g. Service Offe...
Good afternoon everyone,I have a few questions about dealing with a CMDB. My first questions are:When do you populate the CMDB? If I am creating a new application, system, or project, at what point do I populate the CMDB with the CI information? Do I...
below docs link says the kubernetes CI classes will be added via the CMDB CI Class Model plugin'or store appKubernetes extension classes (servicenow.com) but it seems it does not and needs ITOM license, have tried on PDI and kubernetes classes were ...
Is anyone managing Snowflake Database in ServiceNow CMDB, if yes any OOB tables or we need to go by Custom Table ?
What is the difference between IntegrationHub ETL and IntegrationHub Import? Thanks
Hello Guys, I am trying to report on list of classes + attributes that are updated by ITOM Discovery. I was able to achieve for classes using sys_db_object -> picking tables with name starting cmdb_ci and checking for record count with condition Disc...
Hello,I would like to create a business rule when a computer is created in a certain location to assign a specific person in the owned by field. For example if the computer Is created through discovery with location Madrid to populate Mark as Owned ...
Hello,I am currently changing our plugin Integration - Microsoft SCCM 2016 to the Service Graph and I have one challenge, I need to update the server location based on the AD short code (data available in SCCM). For example:Ashburn => Short code is I...
Hi All,We have one requirement as, 1] We have 4 millions of records in the Product Models [cmdb_model] table and we have categories them by Model Number field.2] We have 634 model numbers which have 1000+ duplicate records for a single Model Number....
Hello, We are running both ServiceNow discovery and SG-SCCM integrations in our environment (Tokyo release). We are currently running into an issue where discovery is updating the assigned to field in the CMDB for computer class CIs. This in turn, is...
In the CMDB release notes for Tokyo there's a section about filter conditions on regular identifier entries: Configure regular identifier entries in identification rules with filter conditions Advanced options let you add filter conditions to regular...
Guys, help me on this point. In the step of selecting the "RAM" attribute, the option is not included in my list. How can I adjust the configuration so that this attribute is visible?
Hello, I am looking to use the CMDB data manager to manage Stale CIs in the CMDB. Instead of using the remediation rules and workflow which are difficult to maintain and improve. However, currently, we manage the life cycle of CIs by the attributes ...
Hi everyone, Hopefully this is the right place, because I'm wondering what kind of sorcery is messing up here.We have a customized catalog item for Software Requests and was working find before Utah, for example, we have the fields below:Caller (requ...
Hello All, Can anyone please share the dependance CI Class complete discovery diagram for any flow chat (Switch forwarding rule, switch port, Router interface etc.,) for us to understand clearly about the discovery.
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