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Modifying CI History information

I'm not very versed in the whole CMDB or CSDM universe.Currently my team is very small and we are responsible for all aspects of supporting and maintaining our ITSM environments. About 2 years ago, we started down the CMDB path and have only gotten t...

AWS Service Graph Connector - Temporary Instances

Hello we have configured Service Graph connector for AWS. We are importing autoscaling, temporary and ephemeral ec2 instances along with the standard ones. These temporary instances are not required to be maintained in CMDB. How to identify these kin...

Nancy HP by Tera Contributor
  • 367 Views
  • 1 replies
  • 0 helpfuls

CI identifier is not working

Hi Experts,  Could you please suggest we have created new custom CI identifier rule and it is not working as exepected. Could you please suggest how to fix this issue ? Thanks.

Neeta1 by Tera Contributor
  • 400 Views
  • 6 replies
  • 0 helpfuls

Conditional CI Identification Criterion

Hi Folks!I would like to configure a "conditional" CI identification criterion, but I can't find any information about it. The scenario that I have:- Usually, a Server CI is identified by the `serial number`, then a fallback on the `name` attribute i...

Yassine S_ by Tera Contributor
  • 1511 Views
  • 7 replies
  • 1 helpfuls

CSA Exam Preparation

Hi I have obtained a voucher for CSA and I want to start preparing for exams, what materials should I use to study or where do I get materials from the Servicenow site; Thanks

PhillemonBS by Tera Contributor
  • 246 Views
  • 1 replies
  • 0 helpfuls

Resolved! How Incident will move from resolved to close state?

How Incident will move from resolved to close state? is there any OOB feature? What are the ways we can achieve this? I am aware of this can be done by 'Incident Properties'. Just wanted to check is there any other way?  

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KS86 by Tera Contributor
  • 600 Views
  • 3 replies
  • 0 helpfuls

Request for Creating a CI for Internal Communications

We have a requirement in ServiceNow to create a Configuration Item (CI) specifically for sending internal communications. As per our current setup, it appears that a service offering is typically required for the CI to retrieve associated contacts. H...

Duplicate Creation of CIs W/O IP Address

Hello, We have several CIs that are onboarded and attached to the proper hardware asset however they do not have an IP address. When discover searches our network since they do not have an IP, it creates a new CI however without a serial number. As t...

adamtoth by Tera Contributor
  • 304 Views
  • 1 replies
  • 0 helpfuls

Resolved! ITOM Road map?

i am looking for road map for itom learning,stuck where to startlooking for sequence of now learning courses which i need to follow will be helpful

Liyakhat by Mega Sage
  • 700 Views
  • 2 replies
  • 2 helpfuls

Help me make an identification rule

Hi All, Server ci must be entered as manual before discovery at customer request.IRE should operate exactly when discovering later.The customer does not manage the serial number for the server, and the hostname may be duplicated.Because the ip addres...