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CMDB instance_name not being populated

In the CMDB:I am tasked with combining fields - name + u_instance = u_display_name, however I can see in the xml that there is an OOB instance_name field - which isn't being populated.How would I have this "instance_name" field populated, so I can th...

Tobber1 by Giga Contributor
  • 344 Views
  • 1 replies
  • 0 helpfuls

getting error message

i am getting this error message in the change request, not for all the time but some time here and there. And i observed it is coming most of the times at Access state only.I have attached the screenshot of the error message, please have a look on it...

NIRANJANAH by Tera Contributor
  • 510 Views
  • 1 replies
  • 0 helpfuls

cmdb ci accuracy

Instead of multiple CIs for an application or software installed on a laptop with different versions of it can we have single CI with latest version of that application. what are the steps to implement it

Yasin101 by Tera Contributor
  • 553 Views
  • 6 replies
  • 0 helpfuls

CIs not available in Change

Hi everyone, I'm facing an issue where firewalls cannot be selected when submitting a change request. No matter what category I choose—whether it's "Hardware," "Network," or "Telecom"—the firewalls are not listed as an option. I have verified that th...

tcurtis by Tera Contributor
  • 667 Views
  • 5 replies
  • 0 helpfuls

Reconciliation Definition Issue

Hi Community,I'm working on a CMDB integration scenario where updates can come from two sources:WorkspaceONEUEM (via IntegrationHub)Excel Uploads (via Robust Import Set)Both sources target the same table: u_cmdb_ci_comm_mobility. Goal:Allow updates f...

CMDB classes for data center

Looking for best practices on storing data center infrastructure in the CMDB. Which classes do you use for these items? Does anyone actually store actual storage information on a daily/monthly basis in order to create expense lines?backupsstoragecolo...

SG-SCCM Invalid serial numbers

Hi all,"SCCM 2016" plugin use "SncSerialNumber" function so the condition to determine if a serial number is "valid = false" are:1) Serial number is empty.2) Serial number is composed of the same repeating character.3) Serial number meets any of the ...

Hide email client open from sctask

Enable the email functionality from SCTASKsThis feature is available on the SCTASK if:The SCTASK is not in a final status (completed or canceled). It must be in the open, in progress, or pending status.The logged-in operator must be a member of the S...

Reference Qualifier

I need to create a referen qualifier that I can use to make queries based on the id_intragov variable or the id_vivo variable my example: javascript:'u_access_id'=current.variables.id_vivo^ORu_id_intragov=current.variables.id_intragov^EQthe que...

felipe14 by Tera Contributor
  • 517 Views
  • 4 replies
  • 0 helpfuls