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Resolved! Multiple IP Address in one CI

Hi, I would like to ask how discovery treats the following scenario: I have a CI and it has 3 IP Addresses, 1 IP address is being populated in the "IP Address" field in the CI form and the rest of the IP addresses are being stored in the "CI IPs" in ...

ejayopiniano by Tera Contributor
  • 1026 Views
  • 1 replies
  • 2 helpfuls

Approval - and Email Templates for application

Hello all, I have designed a flow designer to trigger approvals when a business application's status is changed to Retired. The approval will be triggered to it's business owner.It is working fine as expected. The approval record is also showing in t...

Lucky1 by Tera Guru
  • 2073 Views
  • 17 replies
  • 0 helpfuls

JEA and Agent Client Collector

Hello, We are currently using JEA for Windows Servers and SSH for Linux with Discovery. We are wanting to explore Agent Client Collector so we have configured our TEST instance MID server according to the documentation, and installed ACC on a Windows...

Resolved! LifeCycle stage vs Status

There are a lot of different status fields and lifecycle fields. Per the documentation "The life cycle state is a combination of an asset or CI's stage and status in the entire life cycle." I'm trying to understand the use case for using Lifecycle st...

Dan Aragon by Tera Contributor
  • 15121 Views
  • 4 replies
  • 5 helpfuls

Resolved! Service Graph Tanium Connector Custom field

Hi All, we have Tanium Service Graph connector and want to map "user_name" attribute from tanium to Assigned_to in ServiceNowI am inside the Robust transform map? what is the next step? can anyone guide?i was able to go to import set and find out the...

NikunjBambhar1_0-1707409574417.png

Resolved! New CI Class create

Dear forum,after the creation of a new CI class of an existing upper class, I'm not able to see this new class listed unter hierarchie of all classes.Is there anything additional to perform after the classe has been successfully created ? If I try to...

Serouche by Tera Contributor
  • 1376 Views
  • 7 replies
  • 3 helpfuls

Discovery status is FAILURE

Hi Team, Created customized Application pattern for one of the host and in the debug mode the patterns are successfully, but after i run the discovery against the host, its showing below error:"Identification Engine: Discovery status is FAILURE, Disc...

Community Alums by Community Alums  
  • 3875 Views
  • 11 replies
  • 2 helpfuls

Discovery

We have SCCM and Intune in place to update computers/Laptops (EUD). Looking ways to stop Discovering workstation devices. Dont have the posibulity to exclude IPs as we have IP ranges all over the places. looking for other ways to exclude.  Please let...

giridhar1 by Giga Expert
  • 676 Views
  • 3 replies
  • 0 helpfuls

Csa question

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)A. Service ProcessesB. User PermissionsC. Tables and FieldsD. A DatabaseE. The Dependency Viewwhat is the answer for this question?

swethascse2 by Tera Contributor
  • 1252 Views
  • 7 replies
  • 3 helpfuls

Resolved! Hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace

Hi, I would like to hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace for non CMDB Admin just like the 'Management' tab on the CMDB Workspace. Does anyone know how this can be configured?     Regards, Ayman  

Screenshot 2025-08-21 at 14.03.04.png
ayman_h by Kilo Sage
  • 1294 Views
  • 9 replies
  • 3 helpfuls