CMDB Health DashboardA healthy Configuration Management Database (CMDB) is the cornerstone of effective IT service management. It acts as the single source of truth for IT assets, known as Configuration Items (CIs), and supports various ITIL processe...
I am interrogating a SNOW API instance and need to request a chunk of data at a time through the query parameters sysparam_offset and sysparam_limit. It seems the limit is not honored, in that, in some cases, the actual number of results is less than...
CMDB (Configuration Management Database) What is the purpose of the CMDB in ServiceNow? How do you define a Configuration Item (CI) in ServiceNow? What are CI relationships and how are they used in impact analysis? How do you maintain data integrity ...
Hi all ,I would like to add a 'Cancel' button to the Change Request (change_request) form. Requirement:At the top-right corner, there should be an option to press 'Cancel', which should:Cancel the current change request (e.g., set the state to Cance...
I have a new CMDB specialist joined our team, and he has been assigned the cmdb_ms_admin role, but he is unable to manually create / remove Service Offering. Is there any specific role he needs to have?
Hi, We are trying to pull data from Flexera to ServiceNow and want to understand technical aspects on how the field mapping is configured in ServiceNow. Please help me with any documentation here if anyone has implemented this integration successfull...
Hi there, Would like to know from our beloved community any best practices or recommendations when creating CIs for cloud services, like Microsoft PowerApps and any application/service created with PowerApps. We are not using Cloud Discovery. I was j...
I have a straight forward requirement to disable solarwind so there is no CI created with discovery source SolarWind
Hi Community,I’m trying to understand where the code or logic resides within ServiceNow Discovery that fetches credentials from an external credential vault.Background:I’m troubleshooting an issue with SNMP device classification. When using SNMP cred...
I have had a new view added to the Tanium side of the SGC that I want to select in the SG Tanium View Set Up. I expected to see the view in this drop-down along with all the others, but the new view does not appear. What controls the views that show ...
Hello all,How do you copy cmdb ci records from an instance to another instance? I exported them as an xml file on cmdb_ci.list of my instance and then I ran "import xml" on cmdb_ci.list of another instance.Exported ci records were copied into the tar...
How we can get Percentage of total Critical/Major Incidents out of total created incidents via Report designer?
Hi Everyone, Does anyone encounter this issue? servicenow cmdb health dashboard value showing ".ank" for some users? Already checked roles and preferences but no luck. And looks like the dashboard is configured in UI Builder. Thanks, Tads
Hi All, We need to exclude some tables while searching for CI in intelligent search of CMDB Workspace.Do we have any configuration changes/ properties changes around the same to get it implemented. Thanks!!
What is Data box and How we can use it in Reporting of Percentage?
