Red Panda Discovery
How are you model and discover Red Panda components in your environment? There are no OOTB Classes for Red Panda components, and we're challenged on how to represent and discover these.
Forum Posts
CMDB Classes are not switching via ETL
Context: I’m moving CIs between classes: cmdb_ci_hardware_mainframe ↔ cmdb_ci_mainframe using two ETLs:It works in DEV and TEST but fails in UAT: no records move to the destination class even though the ETL definition, entity mappings, and sys_proper...
Where is the Health dashboard over all score stored?
Hello , Where is the health dashboard overall score stored?Much appreciated your help.
No records are populating in 'CIs not reported by discovery sources' card in CMDB 360 workspace
Hi, No records are populating in 'CIs not reported by discovery sources' card in CMDB 360 section on CMDB Workspace. How logic works at backend? Thank you in Advance
Resolved! CMDB Workspace - Unable to hide "Request reassignment" button
HelloHope somebody can help with the following:I'm trying to hide the "Request reassignment" button in CMDB Workspace, which is shown when viewing a CMDB Task:I was able to hide it from the list view in "My Work":By deactivating the action assignment...
CMDB updates and reconciliation behavior
Hello!I have a scenario with two data sources:Source A -> Reports on the operational status of a CISource B -> Reports additional details about the CI, but does not provide lifecycle/operational status informationHere’s what I’m seeing:Source A last ...
ECCResponseTimeoutException while using MID Server for On-Prem Environment
Hi everyone,We are facing an issue while invoking a REST API through the MID Server in our on-premise environment. The error message is:com.glide.ecc.ECCResponseTimeoutException: No response for ECC message request with sysid=97c4a2f487e8fa1068e0fcc5...
How to hide the following buttons on the form screen
I have customized a table and I want to hide the standard button below in the form screen. How should I set it?
ServiceNow to discover MFA-enabled servers
I'm unable to find any details on a work around for SN Discovery on an enabled MFA server. The last piece of information I could find was on the community was 2023. Any guidance would be greatly appreciated. #discovery
attested field
Hello, I'm working with the attestarion rules and doing some testing, I already complete a couple of attestation task acepting and rejecting diferents CIs and I don't see the field "attested" change in any case. May someone tell me the purpose of tha...
Resolved! how to pull publisher data from intune.
We have an intune integration with servicenow, its not populating the publisher data into target table, even in import set also publisher data is empty, but in SAM publisher data is must required, how can we acheive the publisher data into servicenow...
How have you built ServiceNow in your CMDB using CSDM?
How have you and your company built your ServiceNow instance in the CMDB? Been teaching myself CSDM and having a number of conversations with our platform owner and architect about the right way to reflect our ServiceNow environment within the CMDB u...
Resolved! Business Services - Service Offerings - Categories
Hi community, I'm actually working on Service Offering configuration, for my customer.I'm not specialized in this kind of subjects, but I have understood that a Business Service is a parent of several (or one) Service Offerings. My question is about...
CMDB 360 cards not populating
cmdb_multisource_data has records but the potential Issues card -CIs not reported by discovery sources, Data mismatchand Discovery sources cards - Number of discovery sources , Total CMDB 360 recordsReconciled CIssays no data available. Please help
What are the best practices for integrating records between two ServiceNow instances?
What type of items / attributes should be reviewed ...
