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Red Panda Discovery

How are you model and discover Red Panda components in your environment? There are no OOTB Classes for Red Panda components, and we're challenged on how to represent and discover these.

CMDB Classes are not switching via ETL

Context: I’m moving CIs between classes: cmdb_ci_hardware_mainframe ↔ cmdb_ci_mainframe using two ETLs:It works in DEV and TEST but fails in UAT: no records move to the destination class even though the ETL definition, entity mappings, and sys_proper...

siddheshagn by Tera Contributor
  • 1388 Views
  • 3 replies
  • 0 helpfuls

Resolved! CMDB Workspace - Unable to hide "Request reassignment" button

HelloHope somebody can help with the following:I'm trying to hide the "Request reassignment" button in CMDB Workspace, which is shown when viewing a CMDB Task:I was able to hide it from the list view in "My Work":By deactivating the action assignment...

JaeggerLegane_3-1756799024682.png JaeggerLegane_4-1756799135323.png JaeggerLegane_2-1756798839966.png

CMDB updates and reconciliation behavior

Hello!I have a scenario with two data sources:Source A -> Reports on the operational status of a CISource B -> Reports additional details about the CI, but does not provide lifecycle/operational status informationHere’s what I’m seeing:Source A last ...

Tresselt by Tera Expert
  • 1875 Views
  • 11 replies
  • 0 helpfuls

ServiceNow to discover MFA-enabled servers

I'm unable to find any details on a work around for SN Discovery on an enabled MFA server. The last piece of information I could find was on the community was 2023.  Any guidance would be greatly appreciated. #discovery

peepler by Tera Contributor
  • 784 Views
  • 2 replies
  • 0 helpfuls

attested field

Hello, I'm working with the attestarion rules and doing some testing, I already complete a couple of attestation task acepting and rejecting diferents CIs and I don't see the field "attested" change in any case. May someone tell me the purpose of tha...

Resolved! how to pull publisher data from intune.

We have an intune integration with servicenow, its not populating the publisher data into target table, even in import set also publisher data is empty, but in SAM publisher data is must required, how can we acheive the publisher data into servicenow...

How have you built ServiceNow in your CMDB using CSDM?

How have you and your company built your ServiceNow instance in the CMDB? Been teaching myself CSDM and having a number of conversations with our platform owner and architect about the right way to reflect our ServiceNow environment within the CMDB u...

Resolved! Business Services - Service Offerings - Categories

Hi community,  I'm actually working on Service Offering configuration, for my customer.I'm not specialized in this kind of subjects, but I have understood that a Business Service is a parent of several (or one) Service Offerings. My question is about...

CMDB 360 cards not populating

cmdb_multisource_data has records but the potential Issues card -CIs not reported by discovery sources, Data mismatchand Discovery sources cards - Number of discovery sources , Total CMDB 360 recordsReconciled CIssays no data available. Please help  

Theeptii by Tera Contributor
  • 1208 Views
  • 3 replies
  • 1 helpfuls