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CMDB Health Dashboard

CMDB Health DashboardA healthy Configuration Management Database (CMDB) is the cornerstone of effective IT service management. It acts as the single source of truth for IT assets, known as Configuration Items (CIs), and supports various ITIL processe...

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sysparm_offset and sysparm_limit not quite working

I am interrogating a SNOW API instance and need to request a chunk of data at a time through the query parameters sysparam_offset and sysparam_limit. It seems the limit is not honored, in that, in some cases, the actual number of results is less than...

markcurtis by Tera Contributor
  • 1232 Views
  • 9 replies
  • 0 helpfuls

Resolved! Top CMDB & Discovery Interview Questions

CMDB (Configuration Management Database) What is the purpose of the CMDB in ServiceNow? How do you define a Configuration Item (CI) in ServiceNow? What are CI relationships and how are they used in impact analysis? How do you maintain data integrity ...

SD_Chandan by Kilo Sage
  • 1081 Views
  • 1 replies
  • 7 helpfuls

Create 'Cancel' Button to Cancel Request for Change Request

Hi all ,I would like to add a 'Cancel' button to the Change Request (change_request) form.  Requirement:At the top-right corner, there should be an option to press 'Cancel', which should:Cancel the current change request (e.g., set the state to Cance...

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Resolved! Manually create (add/remove) service offering

I have a new CMDB specialist joined our team, and he has been assigned the cmdb_ms_admin  role, but he is unable to manually create / remove Service Offering. Is there any specific role he needs to have?

NavinD by Tera Contributor
  • 653 Views
  • 2 replies
  • 0 helpfuls

How are flexera transform maps configured in ServiceNow ?

Hi, We are trying to pull data from Flexera to ServiceNow and want to understand technical aspects on how the field mapping is configured in ServiceNow. Please help me with any documentation here if anyone has implemented this integration successfull...

haneeshamod by Tera Contributor
  • 402 Views
  • 1 replies
  • 0 helpfuls

How to disable SG-Solarwind?

I have a straight forward requirement to disable solarwind so there is no CI created with discovery source SolarWind

Anyhow by Tera Contributor
  • 1190 Views
  • 8 replies
  • 3 helpfuls

Resolved! How do you copy ci records to another instance?

Hello all,How do you copy cmdb ci records from an instance to another instance? I exported them as an xml file on cmdb_ci.list of my instance and then I ran "import xml" on cmdb_ci.list of another instance.Exported ci records were copied into the tar...

Kody by Tera Expert
  • 651 Views
  • 3 replies
  • 3 helpfuls

servicenow cmdb health dashboard value showing .ank for some users

Hi Everyone,   Does anyone encounter this issue? servicenow cmdb health dashboard value showing ".ank" for some users?     Already checked roles and preferences but no luck. And looks like the dashboard is configured in UI Builder.   Thanks, Tads

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Tadz by Kilo Sage
  • 593 Views
  • 6 replies
  • 1 helpfuls