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Open a CMDBTASK by default in SOW?

Hello all I have a requirement to enhance user experience for CMDB team:When a CMDBTASK is opened from a list (such as My Work list), the CMDBTASK will open in the Service Operations Workspace by default, rather than the platform UI. Is this a possib...

Michael T by Tera Contributor
  • 322 Views
  • 1 replies
  • 0 helpfuls

Resolved! What is the table that holds the list of all CI Classes?

I am building an application and I want to be able to read the settings specific to a class (not individual CI data).  For example; if a specific Effective Duration for a CI Class has been created I want to read that.if recommended fields have been a...

Louis Evans by Giga Contributor
  • 10881 Views
  • 6 replies
  • 3 helpfuls

Business Service - Update Question

I have a Business service created. When the user open a new incident ( Ticket) and select this business service, the ticket need assign to default this incident to specific assignment group.  I need to select the option in the Business service form c...

Intune Integration with Servicenow

Intune Integration with ServiceNow Part 1: Microsoft Azure application registration configuration Microsoft Intune is a cloud-based endpoint management solution. It manages user access and simplifies app and device management across your devices, inc...

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Resolved! Support Group vs Manage by Group

We have two fields: Support Group and Managed by Group in CMDB and other CSDM tables as well. What would be the ideal use case for both fields? For instance, whom can we assign tickets to and who will be managing that CI?

How to call CMDB IRE when creating CI using Flow?

We have built catalog items and it has variables like Name, serial number, OS, RAM etc. Once the user submits it the catalog item, the FLOW will get executed and creates/updates the CMDB.We dont want to give direct/write access to CMDB tables and we ...

Suggy by Giga Sage
  • 2021 Views
  • 22 replies
  • 3 helpfuls

Discovery Fundamentals On Demand

 Working on Discovery fundamentals on Demand and Task to create iTunes processes classifier created then how do i execute a new discovery against 198.51.12.119  

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Visibility of Modules

I have created some modules, but due to some arrangement issue I have deactivated all of them but still it is visible in left navigation search. Can some help me with this issue.  

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milansanjay by Tera Contributor
  • 191 Views
  • 1 replies
  • 0 helpfuls

Resolved! Unique identifier for ip phone class

i need to create IRE rule for ip phone class for that i dont know step by step process and user is not giving the unique identifier so anyone can help me on it to find the unique identifier.User has shared data source column and ask to find out the u...

ayush_g by Tera Contributor
  • 419 Views
  • 2 replies
  • 1 helpfuls

CMDB CI Duplication fail

Hello Everyone, I am from CMDB team and i need to remediate one Ci belong to cmdb_ci_linux_server_list while  executing the  remediation duplicate task  it is keep running as work in progress not getting completed or failed, sharing error reason as b...

ayush_g by Tera Contributor
  • 280 Views
  • 1 replies
  • 0 helpfuls