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Service Graph Connector for Intune - Extra Fields

We have set up integration with Intune using Service Graph Connector. We now want to send few more fields from Intune to ServiceNow CMDB. I want to check if this connector let's us add these extra fields into its ETL transformer as it appears to be r...

AmolJ by Tera Expert
  • 468 Views
  • 2 replies
  • 0 helpfuls

Resolved! MID Server is stuck in Validating state

Troubleshooting steps perfomedStopped the MID Server service.Removed the encrypted key from the MID Server configuration.Cleared security files located in both the security and security_backup folders.Restarted the MID Server service.Invalidated and ...

RoseF1235 by Tera Contributor
  • 662 Views
  • 4 replies
  • 1 helpfuls

Deleting records no longer needed from "cmdb_software_instance"

I'm trying to remove records in the "cmdb_software_instance" where two rows indicate that a device has two versions of the same application, but I want to delete the row with the oldest version of that application. Similarly, I want to remove rows wh...

CadeC by Tera Contributor
  • 263 Views
  • 1 replies
  • 0 helpfuls

Show the Reference fields results in Order.

Hello all, Good day!!There is a catalog item in my PDI and I have created a reference field, referencing to the Configuration item table.My requirement is is there any way to show the results, in alphabetical order? For example, there are 3 CIs on Am...

Lucky1 by Tera Guru
  • 405 Views
  • 1 replies
  • 0 helpfuls

CMDB Data Manager Archive policy tasks stay pending

I have created an archive policy in the data manager that do not need a review, so the tasks created should be automatically approved.  I see that the subflow completes, however the task remains in a state of 'Pending' and the CI's that fit the polic...

How to edit CMDB Health Dashboard

Hi All, I want to edit the CMDB Health Dashboard(this is OOB) in Servicenow.Actually I wanted to edit this CMDB Health Dashboard and apply some filter .So i just want to know how to edit this dashboard and update/edit this dashboard.  

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SkyGarden by Tera Contributor
  • 490 Views
  • 4 replies
  • 1 helpfuls

MID Less Agent Client Collector(ACC) for SAM Inventory

Hi All,PLease help with below details. 1- What plungin required for MID Less setup from servicenow?2- What are the pre-requisiste for MID Less ACC ?3- Step by step process to setup the MID Less ACC to get the required intvetory along with SAM usses. ...

SNMP Discovery - Adding PDUs Raritan

Hello, We're trying to add my Raritan PDUs and we're getting detection.  But it's not pulling enough information for ServiceNow to even determine they are PDUs. Discovery and Service Mapping PatternsApp id: sn_itom_pattern These are Raritan PX3 PDUs....

Resolved! CMDB

Is there any link which provides me with consolidated information on CMDB

PrudhviDeeK by Giga Contributor
  • 561 Views
  • 2 replies
  • 1 helpfuls