We have Service Now in our organization and it was modified by a third party vendor to support a basic Ticketing System with Request and Incidents as well as a Change Management system. The vendor who provided the product did not create a system that...
Hi fellow developers,I'm hoping someone can help me understand an issue I'm experiencing with SG Workspace ONE and CMDB duplicate detection.I have several Handheld Device CIs that share the same serial number. When SG Workspace ONE runs against these...
I am looking for an ebook or book related to ServiceNow CMDB and CSDM as I wish to better prepare for the exam. Does anyone know where I can buy the exam related resource?
So I have ingested some CIs along with the relationships using IRE. Some of the CIs belong to the cmdb_ci_service_auto class. So to form the service map for those services, I am using the script includes PopulateManualService. I am calling the Popula...
Hi SN professionals with CMDB expertise, I am wondering if there is a KA or artefact where use cases for CI attributes are documented that are independent of domains, are largely applicable to all enterprises irrespective of their industry. Many than...
12 years. 4 office relocations. Zero major audit findings. The one thing that held was knowing the CMDB score before the auditor did — not after.The three dimensions that actually matter before an audit:Completeness — what percentage of active CIs ha...
Question:I have a requirement to populate four group fields on all CIs that belong to Principal CI Classes:Approval GroupChange GroupSupport GroupManaged By GroupThe source of truth should be the related Service Offering. The Service Offering records...
I'm trying to complete the SN Platform Implementation. In lab SNPI - Import CMDB Data it wants the source table to be CMDB Import [u_cmdb_import]. When I follow every step exactly as I'm supposed to in the lab it does not give me that option as a s...
Hello all, in the Configuration items (cmdb_ci) list view, I have brought "Attested" column.Now, I have written an ACL, that only Support Group member of the CI, should only edit that Attested field.So, the operation is list_edit and Configuration it...
Hi Community,I have edited this post because I explained my issue in the below post link:https://www.servicenow.com/community/cmdb-forum/transform-map-need-coalesce-behavior-on-computer-id-field-when/td-p/3596093Please check the post and let me know ...
Hello,what is the state of the art (and most efficient) way to discover Cisco IP phones?We did not find much useful info on this topic so far. Options I see:- connecting to call managers (how?)- running normal discovery - do we need custom patterns, ...
In CMDB, they say there has to be 1 CI for 1 instance.For example, lets say Azure Databricks.It can have multiple instances owned by many different teams but there should be only 1 CI - Azure Databricks.Now, different teams are saying they each need ...
Can you set up your SGC's in both Prod and Test at the same time? We are having a situation where removed applications are still showing as installed in SAM Pro using our WSO-SGC. We restricted all application status values to only 2. Installed, but...
Hello, I am creating a decom flow for AWS and Nutanix Servers. If the severs are related to a Service Instance that is in production they must require a change request. On the DTSK we have a field called CR Number. How can I make it so if the CI is r...
Hello members, We have Password safe External Credential Storage for Discovery installed and have been trying to run horizontal discovery but keep getting issue while trying to retrieve credentials using the local account.Since this is a scoped appli...
