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When using the report designer, it is best practice to make copy of an existing report then make modification to your copy of that report. when viewing the report inside the designer, how would you make a copy of the report?
Hi Pls anyone advise, how can we configure connector to pull the data which has modified since the last run rather the full upload. Kindly advise RegardsBhupesh
Unknown discovery source: Ci's are creating in personal computer class instead of SCCM and there is no most recent discovery too. Does anyone have idea why those are creating in unknow source. how should those need to make to come from SCCM. Do i nee...
Hi Community,We are trying to understand the logic/business rule used to populate the "Company" field on Problem tickets in ServiceNow.Specifically, we need to know whether the "Company" value is sourced from:1. The Configuration Item (CI) associated...
Lesson2: Identification and reconciliation Engine OverView: Identification Rule Examplehttps://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=c03ca22847ec66547faa0415f16d43f4&group_id=e44c2eecc324a25414493b877d0131...
Hi team,I'm trying to build a CMDB Query Builder query to identify Business Applications that are not related to any Business Capability.Current setup:Starting node: Business ApplicationConnected to: Business CapabilityRelationship: No RelationshipsD...
In the cmdb_ci_business_app table, we have around 160 business applications with different names. However, several business applications have similar APM numbers.We are facing an issue where the same APM number is assigned to two different business a...
We have a catalog item leveraging a look up value on the CMDB table for users to request decommission or backup / restore of specific devices. Historically we have not seen an issue, today a user raised an access concern and was unable to add or look...
Is it possible to configure ServiceNow to be able to copy files and paste them into Incidents, Forms, KBs, Catalog Requests? Instead of having to save an image or file and then attaching.
Hello all.I want to use IntegrationHub ETL to populate some servers into my CMDB. I want to confirm if this one will increase my license points.As far I understood, license points are counted based just on the Servers (and other items, but servers is...
We are expanding the classes we discover in our CMDB by quite a significant amount. All of which we've determined will be a Principal Class. Some are on Prem, some are AWS Cloud but the one roadblock we have seen for everything is around the appropri...
Attestation CI 'Attested' field is not updating to 'true' and 'Attestation Score' is also not updated after completing the attestation task.
We are looking to revamp our CMDB certification tasks and are curious how often other business are sending out tasks to their Owners across the CIs. Currently we operate on a monthly basis for Servers and Business Apps and find it too overwhelming fo...
Hi Community,We have a requirement to fetch archival records that are more than one year old. Before implementing this, I would like to understand:What are the best practices for retrieving archived records in ServiceNow?Will querying or accessing th...
CMDB INSIGHTS Insights view shows the level of adoption of various CMDB features and application services to improve the overall health of the CMDB. To access the Insights view, navigate to Workspaces -> CMDB Workspace and then select Insights in the...
