CMDB Data Normalization in practice
What’s your most effective method for CMDB data normalization? We are coming over from Cherwell CMDB and will need to perform a good amount of normalization as part of the migration.
Forum Posts
Cisco Catalyst Integration – “Request Accepted for Execution” Instead of Successful Connection
I am currently integrating ServiceNow with Cisco Catalyst Center using a MID Server. When I test the connection, instead of seeing a green success message (for example, Connection Established), the system returns the message:“The request has been acc...
How to stop SG-SCCM Computer Identity from updating Model Id
Is it possible to stop the robust transform ‘SG-SCCM Computer Identity’ changing the value of an existing model id in the computer table?
Mobile Agent without HAM - Managing Assets and CIs
I am not having a lot of luck finding information in ServiceNow Docs or other posts in the Community. I even posted in the HAM forum, but have received no responses. Can the Mobile Agent app be used to manage CIs/Assets without having HAM (specifical...
What is the backend table name of Data Refresh Rules ?
Anyone knows, backend table name of Data Refresh Rules which is maintained inside Recon rules. I have found a table name "cmdb_health_staleness_rule" but its related to Health, not related to Data refresh rule. If anyone can provide me please that wo...
Resolved! IntegrationHub ETL - ignore row
Hi Using IntegrationHub ETL, is it possible to ignore certain rows with specific values? By ‘ignore’ I mean do not insert the row into the target table. Thanks
CMDB Go-Live – What should a Business Analyst actually own?
I’m a Business Analyst responsible for CMDB go-live in a ServiceNow implementation.Our core team includes:CMDB ArchitectCMDB Process OwnerDeveloperProject ManagerI work very closely with the process owner.So far, I’m involved in:Driving agreement on ...
How to test Data Refresh Rules on ServiceNow
Hi, I need to ensure that the Data Refresh Rules are working correctly.How can I test it? I tried to execute Data Collectors Jobs related to Stale indicators or related to CMDB,and execute all the CMDB Health Dashboards Jobs to get my test records...
Why in CMDB class and tables are same but not in other modules?
Why does ServiceNow CMDB use a model where classes and tables are the same, while other modules in ServiceNow treat them differently? Justify.
Implementing CSDM
Hi Community,For those who have implemented or are actively adopting the Common Service Data Model (CSDM), I’m interested in learning from real-world experience this go around. What were the top three challenges you encountered during your CSDM imple...
Missing Discovery sources in CMDB 360
I have a lab instance for CMDB training. In the CMDb Workspace --> CMDB 360, the panel for Discovery sources is empty (picture below). Shouldn't it show at least 1 source, ServiceNow, for the pre-filled CIs in the system?
Inactivate ICs
I'm creating a script to deactivate configuration items that are outdated, meaning those that haven't been discovered in over a month. The lifecycle stage and lifecycle stage status fields are active, and that's why we decided to use the latter. Is t...
How to add a New tab in the cmdb workspace?
I need to create a new tab in the CMDB Workspace to provide a consolidated and organized view of key CMDB health and governance indicators. Can somebody tell me how to do it?CMDB Indicators DashboardThe dashboard includes the following indicators:CI ...
the fields visible for some countries in MRVS table
HiI had a RequirementI want to add a new field in all the forms for determining Tax Situation in Brazil. - We would like to create a new field named "Tax Situation". - The field will be a dropdown with the following options: 000 – Full Taxation 410...
Can I dynamically set reference lookup logic in a Transform Map (instead of static Choice Action)?
I’m working on a ServiceNow Transform Map where a source field maps to a reference field on the target table (e.g., company → core_company). The target table includes both customers (customer=true) and vendors (vendor=true), but I only want to link v...
