If the value in SCCM is empty for certain fields, we want to set it to empty in the CMDB.Eg, for Assigned to or Description on the cmdb_ci_computer record.How enable this? All updates work fine for non-empty values, but can't force it to set an empty...
We have an issue when we run a de-duplication task on a CI that has been added to a change ticket. After the de-duplication task is completed, the CI that was previously added to the Change ticket is now gone. Are we missing a step in our remediation...
Hi Team, I hope you are able to help me. Business wants to track these additional VMs in CMDB. We already have Arista physical appliances and now they want to track virtual machine instance on these physical appliances. Currently, ITOM is not able to...
Hello,I am relatively new to being a ServiceNow professional, and I am now starting to get more responsibilities and tasks related to the CMDB. What are some good advices and tips to someone who will be responsible for it while having some knowledge ...
how can we have the correct physical location tied to the vCenter and ES
I got the following RegX and need help how to use or transfer it for an encoded query to get all matching CI names (server names with class "Windows Server" from table "cmdb_ci_server").[i,I][m,M][c,C][i,I,t,T,p,P][e,E]0[0,d,D,f,F,a,A,p,P] [0,a,A,b,B...
I have SG-INTUNE setup avaible in my instance , and I am getting the discovery data as well from it , now what i did is I have created a reconcilition rule in which I have mentioned Sg-Tanium prioirty is 100 and SG-Intune priority is 200 on fields li...
We have recently transitioned from the old way of doing CMDB Data Certifications to doing them in CMDB Workspace via data manager policies. Is there a way for users to export the list of CIs to be certified into an excel along with the fields to be c...
I need an documentation on how can we identify /detect orphan ci, orphan relationships and how can we cleanup. Need process documentation to enable future maintenance and knowledge sharing.
Hello,I have a requirement to add a “Subclass” column immediately after the “Class” column, as shown in the screenshot below.However, this view looks different from the standard list view and is displaying the table name as “%24sa_qbs_view”. Could so...
Hi! We are running VMware vCenter Discovery via MID Server in our instance, and everything is working well, CIs are being populated correctly (vCenter, datacenters, clusters, ESXi hosts, VMs, etc.). However, all discovered CIs get Discovery Source = ...
Hi All, I have a query on how to populate an attribute to categorize Network Gear CIs based on certain characteristics. For example, I have noticed that Laptops and Desktops are usually tracked in cmdb_ci_computer with different Form Factors (Form fa...
We are trying to move from our old Data Certification process to the newer Data Attestations and running into questions and odd behavior, using Xanadu. 1. When scheduling an Attestation, it seems you can only set them to run at midnight.I set a ti...
Hi Community,After upgrading our instance from Xanadu to Zurich, we noticed an issue where the “Associated CIs” section for Dynamic CI Groups becomes greyed out (read‑only/disabled) and no associated members are displayed.What we observedImmediately ...
Hi, Let me explain the steps I followed until now.1. Downloaded Zip file2.Copied that file into C drive(not sure this required or not)3.Created mid server user4.In Config file , given the instance details and mid server user details5.Right clicking o...
