We’re seeing duplicate Windows Server CIs created by ServiceNow Discovery where the newly created CI has an empty Serial Number. These duplicate records appear to be created during Discovery runs and only once per affected server.Key indicators on th...
Hi Team,While testing the dev instance for the Zurich release, I encountered an error in the following location:Discovery Admin Workspace → Tuning Tab → Checks sectionCould someone please help me understand why this error is appearing and how to reso...
Our team is seeing errors with the IAM role we use for CMDB Discovery in our AWS Organization. We are seeing the error on an extremely small subset of our child accounts in our AWS Organization. It appears to be trying to sts:AssumeRole to a role tha...
“Hi Community team, I need help converting the tab labels like **Threat Assessment** and **Reporting** (shown on a ServiceNow form/section) into **French**. When I switch the language to French, these tab captions are still showing in English. Could ...
1. AssetRepresents the financial and ownership view of an item (cost, owner, vendor, lifecycle)Tracks the complete lifecycle from procurement → usage → retirementMainly used for asset management activities like audits, compliance, and cost optimizati...
CI Reclassification refers to updating a Configuration Item’s class (for example, from Server to Windows Server) so that it accurately reflects its actual type. IRE plays a huge role in CI Reclassification.Example 1 :Let's consider a Windows Server w...
I’m experiencing an issue where multibyte characters become garbled when retrieving Fortigate configuration through Discovery.In the Discovery pattern, I set the Operation to Parse Command Output and specified show system interface in Set Command Det...
We are receiving IRE errors in the import set table after the record is send by third party to our staging table. The Errors are :- {"cmdb_ci_database":{"incomplete":1,"errors":1},"cmdb_ci_service_discovered":{"unchanged":1},"cmdb_ci_linux_server":{...
I've an issue with Task 03: Configure Schedule for Health Dashboard Job as i've updated the 3 jobs:-CMDB Health Dashboard - Completeness Score Calculation-CMDB Health Dashboard - Compliance Score Calculation-CMDB Health Dashboard - Correctness Score ...
We have configure a couple of ServiceNow Egress connectors in Apptio to send data from Apptio to ServiceNow.I created the proper reports for Service Offering TCO (Including Breakdown 1) and Service Offering TCO (Including Breakdown 2). The connectors...
I got this task result that prevents me from validating the task.Did you correctly import 6 CloudDimensions (CD) servers?I have searched the community search to see if I can try something different but mainly the Field Maps Related List does not see...
Hi All, I am trying to do the discovery via AWS SGC and planning to put the discovery schedule for 15 min.will that be feeble or do I need to make it for 24 hrs, and similarly for the grace period for lifecycle of CIWhenever an EC2 instance changes s...
Should the baseline default be set higher during discovery/implementation? Additionally If we plan to purchase SAM Pro should we enable the capturing of non-CMDB classes so it is available to capture any software serial numbers there may be in our SC...
Estou avaliando uma arquitetura, em cenário genérico, em que dados de ERP contábil, ferramentas de inventário/MDM e coleta física em campo convergem para reconciliação em CMDB/IRE.Minha dúvida é sobre a sustentabilidade do modelo sem uma camada prévi...
We need to grant users access to the following three tables based on their assigned import set table permissions:Import Set RowImport Set Run (Transform History)Import Set Row ErrorThe key condition is that users should only be able to view records a...
