Hi ,I created one CI Class (extended from 'cmdb_ci'), in that created some attributes, created one Identifier rule., in that rule I selected 2 fields ., and In Reconciliation Rule I selected source as IMPORT SET.I created some records through impor...
Article CMDB Workspace – “The page you are looking for could not be found” IssueWhen accessing the CMDB Workspace, users encounter the following message:“The page you are looking for could not be found.” Business ImpactCMDB Workspace is not accessib...
We are trying to move from our old Data Certification process to the newer Data Attestations and running into questions and odd behavior, using Xanadu. 1. When scheduling an Attestation, it seems you can only set them to run at midnight.I set a ti...
Hi everyone,I'm stuck with the ETL process, I can't get everything to match. There are many partial records created from this integration run. Could you help me?"Thanks in advance
I have a support case open with ServiceNow because we're seeing some unexpected behavior based on our understanding of the documentation. Support is telling us that what we're doing causes things to behave "weird" in an undocumented way, but that th...
CMDB Group meta data (sn_cmdb_ws_group_metadata) How the CI count is calculated based on the group anyone can explain because except PC and device other count shows 0.
I am Unable to discover IBM Data Power Appliances in ServiceNow. When I run a quick discovery on IP getting an error as "SNMP probe timed out. Target is either unreachable or there are no valid credentials for it.". I have tried creating a new SNMP C...
Hello all, In the CMDB Workspace, when we click on the Data Manager, then we get an option to create a new policy, So, today evening, I have created a new Retire policy. So, during creation of new Retire Policy, selection of oob Subflow (Retire Confi...
Hello team,I wanted to learn how category and subcategory is auto populating in cmdb_ci records....can someone please help me out?When i checked in dictionary of those attributes then i found it as "Use dynamic value" was checked as "true" and under ...
Hi,We just migrated to ServiceNow OOTB instance in our organization and the initial discovery and CI population is almost done.To support the ongoing CMDB maintenance activites, we are thinking to implement a Service request form which users can subm...
Hi everyone,I’m working on integrating ServiceNow with Rubrik using the Service Graph Connector. The MID Server is online and validated, but the connection test continues to fail with the following error: The current operation ended in state: ERROR....
Hi Team, Can you let us know the pre-requisites and configaration details to install the MID server in windows server. required detail config details to conifare the Discory in Zurich relase.
We have set up integration with Intune using Service Graph Connector. We now want to send few more fields from Intune to ServiceNow CMDB. I want to check if this connector let's us add these extra fields into its ETL transformer as it appears to be r...
Has anyone out there had to tag CIs in their CMDB related to whether or not they contained PHI? Conversation recently came up and it raised a number of questions/logistical concerns. Curious if others manage these things today with ServiceNow or how...
Troubleshooting steps perfomedStopped the MID Server service.Removed the encrypted key from the MID Server configuration.Cleared security files located in both the security and security_backup folders.Restarted the MID Server service.Invalidated and ...
