Could you please help me find information about the CMDB Health Dashboard?I would like to understand the rules and criteria that ServiceNow applies to calculate the KPIs shown in the dashboard, such as how duplicate CIs or obsolete CIs are identified...
Hello everyone.I just recently got my CSA and now doing Discovery Fundamentals On Demand class for ITOM (Xanadu). I am now in "Module 7. Create Asset Record," and have followed every step of the instruction; however, upon validating my progress valid...
Hi Team,I'm investigating a CMDB 360 Data Mismatch issue. Issue Observed:A CI shows mismatches for attributes such as Operating System in the CMDB 360 Data Mismatch report.The current CI record contains the correct values.The authoritative source al...
Hi, I’m investigating an issue where duplicate Product Models are being created in cmdb_model from an integration.The Product Code is already configured as a coalesce field, but we found multiple cases where two identical Product records were create...
Source 1 says name of CI is 'APPLE' (caps) and source 2 says 'apple' and this is considered as DATA MISMATCH by ServiceNow... how to control this?
Team,Could we review the current process for reassigning CMDB data certification tasks? At present, users must request reassignment manually, which is quite time-consuming and inefficient.Today, when a task is assigned to the wrong owner, it has to b...
Hi,I would like to understand that in system we have Reconciliation rule mentioned, for 3 Data sources. Priority 1- IntunePriority 2- ServicenowPriority 3- SCCM If the serial number information is coming from Intune, then SCCM should not overide the ...
I am able to select retired CI's on change request, let me know whether it is OOB feature and if it is OOB then provide me with some docs regarding that.If we can manipulate it with some system properties then also let me know. ThanksRegards,Shreyash...
Hello Team,I have a requirement for the Assigned Data Certification task. If a user fails any field, the Comments field should become mandatory. The user should not be able to save the record in the Data Certification task until the required comments...
IntroductionWithin the ever-changing world of IT infrastructure, it is essential to keep a Configuration Management Database (CMDB) up to date and accurate. The CMDB in ServiceNow is the single source of truth for IT assets, and at the heart of this...
Hi Everyone, We are currently looking for the best suited CMDB CI class to document our PingGateway CI's. The recommended on the web is the cmdb_ci_api_gateway class. However this does not seem to fit 100% as the PingGateway is a local application an...
In an enterprise CMDB with Discovery, Service Graph Connectors, cloud sources, integrations, application-owner input, and manually governed data, how should Identification and Reconciliation be architected when two legitimate sources disagree and nei...
Hello Team I am trying to build the auto service map for Active Directory Web service using Service Mapping. Total 16 AD servers where 2 are like master servers. Discovered everything and the CI exists in CMDB. Tried to build the map using LDAP Endpo...
It seems that when on a RITM (Request Item) CI is changed in the Service (business_service) field the CI gets renamed.The Following 2 comments are added to the CI:Requested Item RITM123456 'Service' field added andthat the CI was renamed where the ol...
We have Service Now in our organization and it was modified by a third party vendor to support a basic Ticketing System with Request and Incidents as well as a Change Management system. The vendor who provided the product did not create a system that...
