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Azure Graph Connector - Multiple tenants discovery

Hello, We are using the Microsoft Azure service graph connector for azure cloud discovery. We have successfully been able to create a connection for one tenant and discover but we have problem adding a second hardware connection for the other tenants...

DagarB by Tera Contributor
  • 950 Views
  • 1 replies
  • 0 helpfuls

CMDB Data Management Policy Executions records disappearing

I have a requirement to build a dashboard to display data policy executions in a list.  I was able to set a filter to display data policy executions that pertained to a semi annual vendor certification policy but the executions seemed to have disappe...

ETA for ITOM and chatbaot part of ITSM pro configuration

I would like to understand the estimated configuration effort (ETA) for implementing ITOM and the chatbot component of ITSM Pro. Since I do not have much experience with ITOM and chatbot configurations, it would be helpful to get a rough estimate of ...

SNPI - Import CMDB Data - error

I can't get passed the validation for SNPI - Import CMDB Data. I get his error - Did you correctly import 6 CI relationships? I don't know where to go to make the correction.I initially did the steps below and created transform map. 

almaredmon_0-1760717248152.png almaredmon_1-1760717309064.png
almaredmon by Giga Contributor
  • 1394 Views
  • 10 replies
  • 0 helpfuls

Setup CMDB Health Dashboard

I have a requirement to set up the CMDB Health Dashboard to ensure accurate data is reflected in the Completeness, Correctness, and Compliance tabs. I would appreciate assistance from someone with prior experience in implementing and configuring this...

Resolved! Service Graph Tanium Connector Custom field

Hi All, we have Tanium Service Graph connector and want to map "user_name" attribute from tanium to Assigned_to in ServiceNowI am inside the Robust transform map? what is the next step? can anyone guide?i was able to go to import set and find out the...

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Resolved! CMDB Health Remediation Task Days in WIP Metric

Hello, My team uses the WIP state on CMDB Health Tasks for when an INC, Story, or Decom is related to a task. We would like to be able to report on the number of days a task has been in the WIP state. What are the best practices for tracking this met...

adamtoth by Tera Contributor
  • 349 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to validate Reconciliation Engine configuration

Hello everyone,We have multiple data sources populating Hardware CIs and their child CIs in the CMDB. For each source, we have configured Reconciliation Definitions, some with unique priorities and others sharing the same priority level.We would now ...

RahulY00040 by Tera Contributor
  • 1068 Views
  • 5 replies
  • 3 helpfuls

Data model of Solaris Servers

Hi, I need to draw the data model for Solaris servers that use Solaris Zones.I started from the documentation of the Solaris Discovery : https://www.servicenow.com/docs/r/it-operations-management/itom-visibility/r_DataCollDiscoSolarisComputers.htmlTh...

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