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ServiceNow and Qualys integration records mismatch

I’ve integrated ServiceNow with Qualys to sync server data using a graph connector. However, I’ve encountered a discrepancy: the CMDB server table in ServiceNow contains around 4,000 records, while Qualys only has 2,270 records. Additionally, I’ve ve...

karthikdsp by Tera Contributor
  • 354 Views
  • 4 replies
  • 0 helpfuls

Creating a relationship using After Script via IntegrationHub ETL

I am trying to create a relationship between Class A CI and Class B CI via data received from source. I have created a JDBC connection by passing a SQL query to get the data from source database.  I've also created a Robust transformer to transform t...

IntegrationHub After script.png
ManasiC by Tera Contributor
  • 286 Views
  • 4 replies
  • 1 helpfuls

Issue with Network Stacked Switch Discovery

Currently, network stacked switch discovery is not populating the correct model id. We want to use OID 1.3.6.1.2.1.47.1.1.1.1.13 to discover correct model id. We tried to discover switch with this OID but it failed with the following error - Post-sen...

Using consumables list for ordering

Hi, I was after some suggestions on how to provide a service for ordering consumables held in a stockroom.We are setting up a stockroom with lab consumables.  Various labs require access to see what stock is available and then wish to submit an order...

IreneBest by Tera Contributor
  • 494 Views
  • 4 replies
  • 1 helpfuls

How to use CMDB Data Management Task Policy Execution ID?

We are using CMDB Workspace method to create CMDB Certification Tasks. So we created the Certification Policy and we are thinking of scheduling on a periodic basis. So here's my question: How can I can I create a report filter that only looks at the ...

jimmillet by Mega Guru
  • 469 Views
  • 2 replies
  • 0 helpfuls

Integration with Cisco using Service API

Hi community! Has anyone done Cisco Service API integration into Servicenow CMDB. I am kind of wanting to know information about how to put this hardware types into our CMDB "Servers - Unified Computing","Fans","Hyperconverged Infrastructure","Switch...

Resolved! Get to De-Duplication Task for a CI from the CI

When I'm looking at a CI that is flagged as a duplicate, I get a banner at the top indicating it's a duplicate and what it's a duplicate of. Is there a way that I can get to the associated De-Duplication Task from a duplicate CI? Alternatively, is th...

JolieG by Tera Contributor
  • 431 Views
  • 4 replies
  • 1 helpfuls

Confused! which product to use for CMDB audit or compliance?

Confused! which product to use for CMDB audit or compliance? ServiceNow provides following pluginsDesired State Certification (com.snc.certification_desired_state)Activate: Architecture Compliance (com.snc.architecture_compliance)Activate: Data Certi...

Suggy by Giga Sage
  • 607 Views
  • 3 replies
  • 4 helpfuls

3C's are not working in CMDB

Even after configuring the health inclusion rules, completeness, compaliance & CORRECTNESS also 3c's dashboard is not populating the score. Please find the screenshot below for the error I'm facing. thanks!

siva9494 by Tera Contributor
  • 621 Views
  • 11 replies
  • 1 helpfuls

Resolved! CMDB Relationship Health Dashboard Orphan relationships error

The "Orphan Relationships" report on the CMDB Relationship Health Dashboard shows "Failure threshold reached," even though the metric is set to the maximum available value. I also created "glide.cmdb.health.max_failure_threshold" and set it to a high...

MáteÁ by Tera Contributor
  • 336 Views
  • 2 replies
  • 1 helpfuls

Resolved! Oracle Zero Data Loss Recovery Appliance

How are you classing this? The ZDLRA is an engineered system for data protection of Oracle databases.  Parts of the system are non-discoverable, and it's been a struggle to figure out how to accurately capture the entity in CMDB. I'm thinking of some...

Resolved! Is CMDB Data manager paid plugin?

Folks,  Our org want to implement CMDB Datamanager , and want to proceed if there is not financial investment not involved. Please let me know if we have to pay for any plugin purchase to implement the same? Regards,Srinivas

dvass0107 by Tera Contributor
  • 258 Views
  • 3 replies
  • 0 helpfuls