CMDB Verification
We have gone live with CMDB and need to do Verification of the CMDB.What steps are involved in Verification?
Forum Posts
Resolved! Which ACL option controls users access to Group By functionality on list view of a table ?
I have creates three new tables and let Servicenow create it's own roles which in turn has created default read/write/create/delete ACLS. However, users with those new roles aren't able to user Group By on the columns in list view despite the fields...
default value not populating for life cycle stage and life cycle stage status attribute
Hello Team,I have a requirement to populate the default value of life cycle stage attribute with operational and life cycle stage status with In use. I have updated the values in the dictionary of both the attributes in the parent configuration item ...
CMDB and SAM Pro implementation guide
Ok all you guru's I am working to determine how best to discover the installed software packages on Linux and AIX boxes. I have the CMDB pulling in data yet no groups, CI Class Mgr. Attributes but no rules or relationships. The Configuration Items ar...
Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand
Hey everyone, I’m preparing for CIS-DF and noticed there’s an 80-page presentation deck available for CSDM On-Demand. However, I’m unable to find a similar deck or study material specifically for CMDB on demand. Could anyone point me to any available...
ACC on RHEL 10
Has anyone tried to run the Agent Client Collector on RHEL 10?RHEL 10 has been out for about a year now. My company's Linux support team likes to stay relatively current on OS versions. They have been asking about ACC's support for it since the beg...
How to provide precedence to Service graph connector SCCM over SGC-Intune for "assgned_to" field
Hi All,How to provide precedence to Service graph connector SCCM over SGC-Intune for "assgned_to" fieldI created reconcilation rule for SGC-SCCM and added "assgned_to" attribute with 50 priority and don't have any other rules but still the Assigned t...
Filtering Out Old Intune Data from Service Graph Connector
So our particular Intune instance keeps systems that haven't checked in for 9 months before they are purged. This isn't normally an issue, except many of the computers are re-imaged during their lifetime. After they are re-imaged, there are two objec...
Resolved! CMDB - outdated data
Hello Everyone,Which CMDB health metric identifies outdated data? - Correctness- Compliance- Timeliness- Completenesswhich is the correct answer for above question with explanation
Discovery - IP Ranges
I’m having an issue where Discovery continues to scan a firewall that should be excluded. I’ve configured both IP range and IP list exclusions, and also inactivated the IP range, but none of these changes have worked. Has anyone run into this before ...
Resolved! Users need to be able to edit INC or CHG templates created by others
A user has requested their team be able to edit/update any INC or CHG template created by someone on their team. They have template_editor as part of the itil group, but that's only working on their own templates. I also tried tempate_editor_global, ...
ERROR: Process detection failed: Check that the process is running on the host, verify the CI has running processes on this port, and check the process strategy for the pattern section is correct
My problem is on an application pattern which is having this "ERROR: Process detection failed: Check that the process is running on the host, verify the CI has running processes on this port, and check the process strategy for the pattern section is...
Integrating with Wyse Management Suite
I'd like to bring all of our Wyse Terminals into the CMDB. It comprises of mostly 5070 clients but some aren't on network so even if traditional discovery was an option, I wouldn't get the full inventory back. Has anyone been able to achieve this by...
Auto population of CMDB with OCS inventory agents
Hello guys,For a new client, we would like to populate their CMDB using the OCS Inventory agents, but we are not able to find any indication on how to proceed.Does anyone have an idea if it's possible and what would be the best way to achieve this?Ju...
How to upload the data using flow designer
Hi Community,I'm currently building a process to upload Configuration Items (CIs) into the cmdb_ci table. The requirement is as follows:A catalog form allows users to upload CI data via an Excel sheet.Once the request is submitted and approved, the d...
