How to export Health dashboard sub metrics from CMDB workspace in Xanadu version

under CMDB 360 In CMDB Multi‑Source Data, seeing attribute column headers as Col 0, Col 1, Col 2

under CMDB 360 In CMDB Multi‑Source Data, seeing attribute column headers as Col 0, Col 1, Col 2… instead of real field names. How to get the attribute names ?

Unable to delete reconciliation rules from CI Class Manager

A user with appropriate roles such as admin/cmdb_admin is unable to delete reconciliation rules from CI Class Manager. When attempting to delete a rule, the system displays a success message, but the rule appears again afterward.I verified that the r...

Asset vs CI creation for printers discovered via runZero

Hello,I am a junior Configuration Manager, and I am currently facing the following CMDB challenge.We recently installed several new printers that were not initially created as Assets in ServiceNow. These printers are now being discovered through the ...

Data Certification tracking Reports or Visualizations

For the Data Certification CMDB Tasks, we want to track items via Reports or Visualizations:1.   Failed Tasks with Comment2.  CI Attributes manually updated within the Certify Task and later overwritten by some Automation Which Tables should we use? ...

CMDB records not visible even with admin and itil role assigned

Hi, We have users who cannot see CMDB configuration Item records in servicenow The users already have admin role and itil/cmdb_read roles asssigned, but still the CMDB records are not visible. can anyone help with the root cause and fix for this issu...

Service Graph Connector for CrowdStrike Data Source throwing error org.mozilla.javascript.JavaScriptException: com.snc.process_flow.exception.ProcessAutomationException: GlideRecord input is for incorrect table (sys_script_include.96d149bc1b837010968

I have setup connection to CrowdStrike Succefully.  Created the Datasource using the connection as explained in the Installation Guide. However, during Test Load 20 record on Datasource, i am getting the error :org.mozilla.javascript.JavaScriptExcept...

ServiceNow CIS-DF Exam Weightings & Topic Analysis

The ServiceNow Certified Implementation Specialist – Data Foundations (CIS-DF) exam needs a strategic mindset when it comes to the CMDB and CSDM. To pass the exam, you need to be aware of the relative weight and number of questions for each domain. T...

I would like to configure the CMDB Health Dashboard to display only the principal classes.

I would like to configure the CMDB Health Dashboard to display only the principal classes.

BLOG - CMDB Dependent CI Deletion Policy

Understanding CMDB Dependent CI Deletion Policy in ServiceNowIn any large CMDB, relationships between Configuration Items (CIs) evolve constantly. Services retire, infrastructure changes, and dependencies shift. But what happens when a CI loses all i...

CMDB Health completeness scorecard config

In ServiceNow CMDB health completeness scorecard, I want to show only ci classes for which we have configured recommended fields in ci class manager instead of showing all ci classes.How this can be configured?If we can use health inclusion rule, how...