Hi all,We're working on an Event/Alert Management use case where we need to automatically compute impacted services whenever an alert is raised on a Resource (CI), but our instance does not have Discovery or Service Mapping installed.Our CI hierarchy...
We are experiencing an issue with the Discovery Dashboard after moving to the New User Interface (Workspace/UI Experience).Issue DescriptionThe following Discovery dashboard metrics are not displaying any results in the New UI:Newly Discovered Device...
We have a Playbook triggered on Task(created from record producer).This will be the first task visible to agent in csm workspace as the 1st activity.From 2nd activity, the custom activity definition will call the subflow and create another Tasks by ...
The ServiceNow Certified Implementation Specialist – Data Foundations (CIS-DF) exam needs a strategic mindset when it comes to the CMDB and CSDM. To pass the exam, you need to be aware of the relative weight and number of questions for each domain. T...
Hi Team, I need to do an analysis. I need to make some fields in a table mandatory. I need to analyze whether it will impact any upstream or downstream systems in service now. I have taken the data completeness. But when i checking some fields like f...
A Calculated application service type application is unable to populate devices in service map. when we hit with URL provided it is not going bring the devices available for that application in infrastructure. what is the issue?If it is due to creden...
Question for the CMDB community.One thing I've noticed across CMDB implementations is that we spend a lot of time discussing how to model services, configure Discovery, tune IRE, and implement CSDM.What I'm curious about is something a little differe...
Hi All, For Service Mapping, getting an below errors. 1. Failed to identify the CI Type of the process listening on port 443 on host 10.36.201.104. Please review the discovery log for further details. How to resolve above error. Thanks in advance,Sha...
Hi all, We're running into an issue with CMDB Class Manager and application scopes, and I'm curious if others have faced something similar. Use case:We have users with the CMDB Admin role who manage CI classes and attributes.A particular CI class and...
Question regarding the retention period when setting archive policies into the ar_ tables please. I am aware the maximum window is 10 years when setting the policies, but I am wondering whether that 10 years is from the moment the data is moved INTO...
Ever feel like you are playing hide and seek with your Configuration Item (CI) data? You know you changed a field, but the activity log is acting like it never happened. Whether you are in the standard form or poking around the CMDB Workspace, not ev...
Hello community,During my preparation for the CIS – Data Foundations, I came across this little helper tool that I hadn’t heard of before. While many of you ITOM experts may already use it regularly, I don’t; and that’s exactly why I want to share m...
Hi I have done everything to create the audit, and certification and certification template except for not able to delete all other audits as delete is greyed out. any help and recommendation to complete this task.
I have a requirement where, whenever the Description field changes in a CMDB Health Result record (for example, when completeness attributes are added or removed and the job runs), the updated description should also be reflected in the associated Re...
I'm working on a process for handling unauthorized changes detected on Configuration Items (CIs) in ServiceNow and would appreciate feedback from those who have implemented something similar.The objective is to ensure every unauthorized change is eit...