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Generating and Printing Barcodes for Single and Bulk Assets

Hello Community,Introduction:I recently worked on a requirement for a client who wanted the ability to print barcodes for their asset records.Specifically, they needed two functionalities:Print a barcode for a single asset record.Print barcodes in bu...

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saichary by Tera Contributor
  • 2418 Views
  • 2 replies
  • 15 helpfuls

Network table

Hi I would like to store the Public IP address of the network devices without creating a new custom field, please suggest me some way to achieve this.

hemanthn by Tera Contributor
  • 569 Views
  • 3 replies
  • 2 helpfuls

How to Automate CMDB Data Upload Process in ServiceNow

Hi communityWe currently upload CMDB data manually into ServiceNow. We would like to automate this process so that the data is regularly imported or updated in the CMDB without manual intervention.Could you please suggest the best approach or best pr...

aparnaravi by Tera Contributor
  • 391 Views
  • 2 replies
  • 1 helpfuls

CMDB DATA MANAGEMENT ERROR

HI just got upgraded to Zurich and at the CMDB data management workspace each time i configure a policy and want to publish i get this error " Invalid configuration found for policy'' 

SIM Card CI Class

I'm currently looking at tracking SIM Cards in the the ServiceNow CMDB, and there is the SIM Card (cmdb_ci_sim_card) available for this purpose, but a thing that strikes me as odd is that there isn't a reference field to link a SIM Card CI to the dev...

David Field by Tera Contributor
  • 2438 Views
  • 8 replies
  • 3 helpfuls

CMDB reporting on cmdb_ci where it is a Principal CI Class

Hi team, I want to develop personalised dashboards tracking the data quality of CMDB CIs marked as Principal CIs. I cannot find a way to create a report where the scope is cmdb_ci (where cmdb_class_info.principal_ci is set to TRUE). And then I will a...

David250 by Tera Contributor
  • 191 Views
  • 1 replies
  • 0 helpfuls

CMDB Health Dashboard - Scheduled Jobs

Hi there, Under the CMDB Health Dashboard, we have scheduled jobs that are currently accessible only to admins (read/write). How can we make those five OOTB CMDB Health scheduled jobs editable for cmdb_admins as well?Would creating an ACL on the Sche...

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nehamolak by Tera Contributor
  • 238 Views
  • 2 replies
  • 0 helpfuls

CMDB Health Dashboard - Scheduled Jobs

Hi there, Under the CMDB Health Dashboard, we have scheduled jobs that are currently accessible only to admins (read/write). How can we make those five OOTB CMDB Health scheduled jobs editable for cmdb_admins as well?Would creating an ACL on the Sche...

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Unic0rns by Tera Expert
  • 442 Views
  • 4 replies
  • 0 helpfuls

Resolved! Data Certification Dashboard

I have created and executed Data Managment policies in the CMDB workspace. I have the admin role however I'm unable to locate / access the Data Certificaiton Dashboard. Below is a link to the dashboard I am working to locate. Any help will be apprici...

ColeM by Kilo Sage
  • 1224 Views
  • 9 replies
  • 4 helpfuls

Resolved! IntegrationHUB ETL data not matching on Identification Rule(name)

Hi guysI am having a weird issue were my one identification rule is not working. The Identification rule is only set on name because there will be multiple data sources updating parts of the ci. The target table is set to a CMDB table extended from c...

Rudi2 by Tera Guru
  • 577 Views
  • 2 replies
  • 0 helpfuls

CMDB archive rule

Morning, all. We stumbled across an issue while doing some data reconciliation that has raised concerns and I'm hoping someone has more insight to the issue. In our TEST instance only, the OOB "archive configuration items" rule was triggered earlier ...

Bcrant by Tera Contributor
  • 1329 Views
  • 4 replies
  • 0 helpfuls

Export Relationship Mappings for database CIs

We are looking to validate CI relationship mappings for our database CIs. Is there a recommended way to export all database CIs along with their associated dependency views? We use ServiceNow Discovery.

VickiL by Tera Contributor
  • 439 Views
  • 4 replies
  • 2 helpfuls