Can someone help to understand the relation/differences on the below 3 scenarios 1)Few CIs showing Model category-Computer under hardware table where as class as "windows server" under computer table. 2)Few CIs showing as Model category-Windows Serve...
A customer using only ITOM Visibility is configuring a dashboard feature to enable filtering by Company.They set the core_company table as the filter source; however, users with only the cmdb_read role were unable to see the filter list.To resolve th...
Hello, Where can I find the presentation that was discussed during the 'CMDB Data Foundations: Set the foundation for AI-ready IT operations' session posted on 09/12/25 on YT? Thank you in advance.
CIS- DF - CMDB& CSDM exam was truly a journey, for me and I am happy it was an happy ending. This was my first attempt at this as ServiceNow made it mandatory to keep all the certifications active I was really worried reading posts and comments fro...
I have Several Printers that are showing up in the De-duplication Dashboard. They have the same Name, But Different IP addresses and Serial Numbers. I have attached my Identification Rule as well as my Related Entries. I am newer to CMDB and any he...
Hi All,Our CMDB health results flagged our stacked switches because the IP Address field was blank. Discovery found the entire stack, created CIs for the primary and each secondary, and created all the relationships. However, the secondaries don't al...
Hi there, Would like to know from our beloved community any best practices or recommendations when creating CIs for cloud services, like Microsoft PowerApps and any application/service created with PowerApps. We are not using Cloud Discovery. I was j...
Hi All, In CMDB relationship table (cmdb_rel_ci),I have total of 4 Million relationships for which parent is non-operational /retired or child is non-operation/retired .SO we want to clean this data with removing these stale/orphan relationships. Als...
Hi there,I have a CI class with two "default" views;- View "Default"- View "Default view"Which one of these is the real/original default view, and how to disable the other one, only for this CI class ("cmdb_ci_win_cluster")?Any idea how to do this pr...
Hello All, I'm currently using the Location ID/Name as the reference field in an interactive filter(Dashboard) that is built on the cmn_location table. I would like to use the Region/Country attributes from the cmn_location table as reference fields ...
We need to create new CI's through Virtual Agent, if we upload the excel file that data need's to be upload in cmdb_ci table, is there any way to implement this?
After a cleanup of our CMDB I am looking to: 1- Refresh all Remediate Duplicate Tasks Most of Remediate Duplicate Tasks are no longer relevant, lots of old CIs and relationships got retired, archived, deleted. I would like to re-execute de-duplicatio...
Need to know which script is triggering this event - cmdbdatamanager.tasks.created.
Hello Everyone,Can anyone please let me know why we require "Service Account" when doing "Cloud Discovery" & why it is used?.Thanks
Hi Team, How do i get the free voucher for ServiceNow CSA exam RegardsRajesh N
