Differentiate Application Server and Database Server

I need to populate the List of Application Servers and Data base servers on change of Application Name . We have a field called "sever type"  with dropdown "Application server  " , " Database server . If end user selects application server we need to...

We missed some data on the form level as well as backend how retrieve the data

The data is coming form Qualys tool but values are not populated. can you help me here.

Automate a SNOW report

Hello, I have 2 questions:For the first- I send a daily morning report that is exported from SNOW and emailed to a sister team. I was wondering if there is a way to automate this process?For the second - My team works through a list every morning of ...

Mandatory fields in CMDB

Hi Team, I have a small doubt, i have a dashboard called internal control Model, where i can see many fieldsNow coming to the point, when i open any Server/CI ID i can see this field "Admin FQDN"  i can make this field mandatory, by configure Diction...

Mid Server Issues

Hi,When I am trying to restart the GCP mid server then it will throw 2 errors in ServiceNow.1. MID Server failed to upgrade2. Reinstall Service verification was failed during MID Server upgrade. It is possible that a required service re-installation ...

identification rule for cmdb_ci_linux_server cant find match

I have an issue with discovery for linux servers every time the discovery runs, it create duplicate.I tried checking the Identification simulation and it says "NO_MATCH", what could be the possible reason on this?

Vulnerability Management and CI ownership

Hello All, Need help on understanding the ownership management on CIs when it comes to managing VR/ OR how are you managing it.Our SN instance is integrated with Tenable for vulnerability management.How tenable works is clear to us:If the scanned CI ...

Creating Data Certifications for non-CMDB tables in Data Manager

Hello,  My organization is trying to use the Data Certification policy in Data Manager for non-CMDB tables but we're seeing a few issues. We're not able to load the list of tables into the Table drop down on the Data Filter tab (see screenshot). We a...

SNMP OID Classifiers incorrectly updated by system, possibly Sync from CDS UI Action

Recently something on our Prod instance created 304 new SNMP OID Classifiers by the system user.  Some of those classifiers are incorrect which resulted in Models being overwritten on some of the Cisco Switches.  We are not certain what created these...

CMDB Data Manager Advanced Policy Rules / Conditions

When creating a data manager policy we can select CI attributes to build a condition that identifies CIs in scope for auto retirement. However, is there a way to build a policy using more complex conditions? For example, lets say we want to identify ...

I unable to troubleshot this error. if Someone could give me hand with this would be great.

CMDB Dynamic CI Groups based on SCCM Collections

Hi All, In this scenario software updates are applied to SCCM Collections. With the deployment being limited to specified SCCM Collections, it seems to make sense to identify affect CIs when generating Change Requests also based on SCCM Collections. ...