Hello all, I have created a Problem Owner (reference field), to the Problem Manager form, I have created some code that should only filter those users who have the Problem Manager role. I have created the Reference qualifier = javascript:new pr...
Afternoon, Can someone advise on the following please? I have a scenario that Ci names are being used continuously, even when the asset underneath it is retired and is replaced, is the normal? For exampleCi - Switch A Asset - 12345 Asset 1234 is re...
Hi AllWe use the service graph connector for SCCM - which is fine and brings in what is requiredbut because we use a combination of home work through a VPN and on site netwrok connection when the data is polled by SCCM and then imported through the s...
Hello, I wanted my other discoveries to run when I run manually the on demand discovery. So, to achieve this I used the After Discovery. But when checked the discoveries are not running by it's own. I still need to run those discoveries manually. Can...
CMDB migration : HCL GBP Instance to OOB instance.I am looking for a migration document or any reference documents which will help to migrate CMDB from existing HCL GBP servicenow instance to OOB servicenow instance currently Xanadu. Any inputs or he...
Is it normal to have some CIs not discover everyday even though they are live in production? Example, Linux and Windows Servers, everyday there are a handful that don't discover but then they will in a day or two.
Hi All, I'm getting an error message as "Error executing script : TypeError: Method "toString" called on incompatible object. (polyfills; line 1)" while executing the Scheduled Import Data for SG Connector for Microsoft Azure. When I execute the sche...
hi, I'm working on OTM development and moving custom classes to OOTB ones. Most of it is done via script - in script there is created new record at IP Address table and relationship between it and an asset. Basicaly it works, records and relationship...
does discovery discover router interface speed of IP Router?
Hi,I need template to gather CMDB related requirements to setup CMDB from Scratch would be help. 1) Identify their multiple data sources2) CI Classes, Relationships, Dependencies Hierarchy, Attributes, Scoping, CDSM alignment etc3) Reference Industry...
Hello,We are currently trying to set up the SG connector for AWS PDI, but we are facing an issue with the SG-AWS configuration. The diagnostic test completes successfully, but when attempting to connect through the Service Graph Connector, we are see...
Dear Team, Does Anyone find that 'Retire Configuration Items' Subflow not updating the Operational status
Is it possible to create a custom version of the Data Management - Upcoming scheduled policies visualisation? I have teams that only want to see their policy schedules for their team dashboards.
I need some help on ACLs for the CMDB.Currently, the three OOB ACLs (create, write, and delete) have required roles set for asset and itil. We would like to do the following for CIs by using ACLsRemove create and delete for users with the ITIL role ....
how category and subcategory values are populated, if the data load is manual and or via any integration?
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