Hello team,I have a requirement, which states that for class "windows server" the (category should be server) and (subcategory is windows) which i have configured using cmdb_categories table and added the relation there.Now the other requirement is t...
Hi, All , I have question how IRE working when import data through HUB ETL. Let's say I have a data put into server class.in server class, identifier is object id ,100; name 200. when data incoming , it contain object id value, when IRE did not find...
Hi there, I'm in the process of sorting out a severely under-maintained CMDB. We're starting CSDM adoption at the foundation layer and Locations (cmn_location) is my first target. I have a taxonomy and high-level list of locations sorted on paper, fo...
I get this error message when I try to create Azure cloud discovery schedules. Can anyone explain why? I've been able to discovery the subscriptions successfully.Identification Engine: Discovery status is FAILURE, Identification sections in pattern f...
Hi All, I have a question on managing Retired CIs in CMDB. should we delete these retired CI records after certain timeframe or should we retain for audit & history purposes forever. Please advise on the best practice around this. Thanks,shilpa
Hi, we are trying to create a CMDB Data Manager Policy that would be based on CIs that are contained in a Principal Class. There are no filters avaialble to identify the notion of Principal Class in the Data Manager. As anyone encountered this issue ...
what is principal ci class? Why it is used and reasons to use principal ci ?
I am trying to index the Knowledge Base table via the Indexed Source in AI Search, but the task is stuck in the not_started state.We are using Utah
Hi All,I hope you're doing wellI have a requirement where i am calling system property from script include and calling the script include in record producer one of the variable but i am getting null value in the form.My requirement is i should get li...
We are running Certificate Inventory and Management v.3.3.0. We are running Certificate discovery schedules against DigiCert (external CA) and Microsoft (internal CA). We can see that DigiCert discovery appears to be populating rows in the Certific...
Team, Please vote this Idea up: https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=d05ed5b247042650b8a4aa25126d4319&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests Please also add comments to this ...
I have a request to change the out of the box os_service_pack attribute on cmdb_ci_computer to a reference to a new CI class of OS Service Packs. The idea is to then be able to flag each Service Pack as supported or end of life to show overall device...
Hi there, Could you please navigate me an help me what is the best practise for Stacked switches registration? When we have one master switch and several slave switches? We do not use Discovery on Network devices and we do the registration manually. ...
Which table to use to store mobile devices, tablets etc? I see below 3 tables provided by ServiceNow. What type of data should fit in each of those tables 1. Handheld Computing Devices [cmdb_ci_handheld_computing] 2. Mobile Devices [sys_mobile_device...
Hello Techies, I need to populate the related items of a Configuration Item (CI) selected in the Configuration Item field of an Incident. Specifically, when creating a new Incident and selecting a configuration item, I want the following actions to o...
