We have configured the Service Graph Connector for Azure for the customer and OOTB, it has this relationship built: Cloud Database [cmdb_ci_cloud_database] -> Azure Datacenter [cmdb_ci_azure_datacenter] -> Resource Group [cmdb_ci_resource_group]. The...
Question 1) When a Child CI is inserted and has a discovery source of "SCCM", and is linked to a parent CI, does the Parent CI also be populated as "SCCM"? or should it be left empty?Question 2) Vice Versa.
Good afternoon, allI am wonder if anybody ever resolve this issue. I am really thanks for anyone able to provide directions. I have a integration set up like below: REST API-> Data Stream Action-> data source->IH ETL. In data stream splitter steps,...
How to enforce IRE engine when manually entering/updating CMDB data? Scenario - Many users are manually creating/updating CIs. I need to enforce IRE for this manual changes/updates. PS - I just know that createOrUpdateCi() should be used. But looki...
How do I get Relationship Health Scores to populate with CMDB Workspace? The orphan relationships says failure threshold reached. What does this mean? Duplicate relationships, orphan relationships, relationships not compliant with suggested relations...
Hi All ,Hi all,I’ve built a form in ServiceNow that allows users to:Select a table (e.g., incident).Choose a "Last Updated Earlier Than" value — options include predefined ranges like "yesterday", "last week", or a "custom date".If "custom date" is s...
As part of an ongoing data validation exercise within our CMDB we've been tasked with making sure that all of our Companies records (Details for Vendor and Manufacturer Companies) are complete with a contact number, email, address and anything relati...
Hello,I've created multiple connections for a Service Graph Connector (Tanium actually).Now I want to delete one of them.I can't find where to do this.I created the connections from SGC CentralIn SGC Central I can't find any place to delete a connect...
Hi, my company is setting up a MSP with domain separation and we want to allow our customers to name their own groups. This might lead to two customers giving a user group the same name in a different domain.At the moment this leads to an DB error be...
Hello, I have several dashboards created in PowerBI that are using story and incident data from ServiceNow through the REST API Explorer. The issue is that many of them are using metrics data from incidents and stories. It seems by adding the metric...
i have only intune no sccm and I would like to have your guidance regarding intune connector, configuration is done. i want to take out the agent on all my devices, my question is what configuration i need to do to get on the cmdb my software usage.
All, I am currently working through an issue with life cycle mappings and I am curious if anyone else has encountered this. In our instance we are seeing that when cmdb_ci_vm_instance CI's are updated by discovery to a install_status of "retired" t...
Hi, Does anyone know what it means to have a registered "subdomain" in ServiceNow? I am tasked with setting this up. a) Setting up the new field back reference to existing Domain table" b) Setting up the "Subdomain" form viewc) Build CMDB data impor...
A customer currently manages "account information using Docker" in Excel, but would like to migrate it to ServiceNow.For example, the columns in Excel are "user name, email address, company name, Docker group name, whether or not administrator privil...
Hello everyone,We were looking to do some reporting on past data certifications and noted that cert_element records from more than a year ago are no longer present in our instance. Is there a job or system property managing a scheduled purge? Can y'a...
