Resolved! CIO Dashboard
Has someone configured CIO Dashboard in ServiceNow, What is your experience with it?
Forum Posts
To restrict approval part when ritm is trigger through automation BR
Requirement- Created one catalog item and in this approval is added to line manager...but the requirement is that approval should not trigger when the ritm is trigger through automation BR. Can anyone let me know how can we restrict this?
How to create a CI or a Relationship to a CI which have a defined dependency?
Dear All, We're struggeling setting up a proper IH-ETL import for CIs which have defined dependencies (e.g. MSFT SQL Instance, Kubernetes Namespace etc.). We are not even able to create a relationship between 2 existing CIs having a dependency. ETL a...
CMDB Workspace for Principal Classes
Hello, Is there a way to configure the CMDB workspace for only principal class CIs? Thank you!
Application CI name and Application Services name will be same in Servicenow ?
Hi Team, Need your helps on the below: Recently we have Application services using Service Mapping but post discovery we are seeing Application Service name and Application is same. So help me to understand why the name is populating same as both tab...
Updating Stale CIs using Worflow
Hello Guys, I need updated a lot of stale CIs. For to do it, I created the workflow below but is nor working.Do you have any idea where the error is? Step1: Step2: Step3: Can you help me please ?
How to configure related items in a table?
I have created a new tab in APM software table. In this tab, I want to display (Read Only) all of the servers in the cmdb_ci_server table that have a name that matches the Name field in the current record you are viewing. For example…If I am in the A...
Resolved! Report for fixed asset
Hi There, I have a requirement to share list of fixed asset data which has depreciation value less than 5k.
SGC-Intune creates new Hardware Models
Hello, We using the Service Graph Connector for Intune to populate technical information to our existing CIs. This CIs are created automatically when an Asset is created manually via the linked Model Category. So the Assets + CIs and the belonging ma...
Data Management Update Job is not updating CIs
Hello Guys,I want to use the Data Management Update Job for update some fields in some CIs.I am using just 3 as a test in my Dev Instance: This is the Job that I´m creating: When I execute the job, I have the success status: But in the CI form I ca...
Queries regarding SN Certification
Hi,I am using Service now from 2015 in which I am the CMDB (HAM & SAM) caretaker in my company.Have basic queries regarding certifications, Please help.1. Do I need to take CSA Ceritifaction or can I directly take CIS - PA Ceritifaction ?2. Since I t...
Add Field Metric in CMDB Data Manager
Hello Guys,I´m creating a new policy in CMDB Data Manager.I want to add the Metric Field in the Filter conditions, but I can´t find the field. I have this field (yellow) in the table: cmdb_health_result And I want to add the field in my conditions f...
Request for insights, Data Certification - Examples, Use Cases & Lessons Learned
Hi all, First community post, so please excuse if the post is in the wrong place. I work for a large mining organisation and we have recently migrated from an outdated, over customized instance of servicenow. With the instance we have rolled out a ra...
Filtering Out Old Intune Data from Service Graph Connector
So our particular Intune instance keeps systems that haven't checked in for 9 months before they are purged. This isn't normally an issue, except many of the computers are re-imaged during their lifetime. After they are re-imaged, there are two objec...
Percent of unique locations get well playbook
In the following playbook: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832200 It states:Note: there might be duplicate names that are false positives. This can occur when a location name is a common suite, branch or some o...
