Hi Team, I observed there were many duplicate records in cmdb_ci_computer table. And to remediate this, i went De-Duplication Task module to find out if there are tasks already created for duplicate CIs. Fortunately, i could see the tasks were alread...
Hi All, Can someone explain why the installed on coming as empty for these records. Any help would be appreciated. Thank you,Praneeth
Hello Everyone, Hope you are doing well..! I have encountered an issue that for couple of Oracle Instances Model ID is showing as Unknown for last couple of months though the discovery source is ServiceNow for all those oracle instances. Which means ...
Hi Experts,We are planning to integrate ServiceNOW with an application. This integration will import role information required for server access, where one server may have multiple roles. For such scenarios, what would ServiceNOW recommend from a CMD...
Greetings ServiceNow Community, I have recently taken over administration of our CMDB and am trying to understand the Dependent CI Deletion Workflow. More specifically, how to close the task if the CI deletion is not required. The workflow contains ...
Hi All,I hope you're doing well.I have a order guide in which when a request is raised it will create 3 RITM ( 3 different catalog item and 3 different flow designer) my requirement is example : In 1 request test 1, test 2 RITM have created (approved...
Hello....I am aware of what Identificaiton inclusion rules are and how it works. Now I am looking for a real time scenario/example of/use case of creating the Identification inclusion rule, if you have created/implemented if any. THANKS in ADVANCE!!!
HI, I've to integrate a XML data file into the CMDB using the # IntegrationHUB ETLThe file has the following structure : <environment> <Servers> <app> <EnvironmentName>DEV</EnvironmentName> <ServerName>SERVERSAAA</ServerNam...
Hi,Please suggest the process of getting ATF to CMDB /CSDM. We are following the OOB process currently in CMDB format. If we find the related AFT in OOB it will be useful. Thanks.
Hi, As an Architect for Big Service Provider Client, I was asked to develop a solution to import CI data from Multiple Customers of Service Provider. Initially explored Service Graph Connector option, but didn't get expected result. So decided to exp...
Need help in Windows Pattern extension to parse values to new custom table I am running a PowerShell query and getting the information but unable to parse the information to new custom table(u_table). I have also created a new pattern with the same s...
Hello, 1.) I am looking for the out of the box (OOB) configuration for the Vulnerability Response Module column in the sn_vul_vulnerable_item table with CMDB column? 2.) I have approved Risk acceptances VITs that are valid for 365 calendar days. Is...
Could not update basic information. Error detail : The selected table is in Discovery and Service Mapping Patterns scope but the current scope is Global I have a CMDB Manager who is getting the following error message when updating CI Classes within ...
Good afternoon, I have this situation where im trying to start planning my approach. I have an application service - which is supported by its IT infrastructure which includes multi-tenant host servers.I have many customers that use this one applicat...
I added a test step: Open an existing record and when selecting a record outside of servers CI, for instance networks or business application it gives me this error: This step failed because the client error 'TypeError: Cannot read properties of unde...
