data observability
How can CMDB be used to monitor the quality and completeness of a data file that is being passed through a process? This is data observability and CMDB appears to be monitoring hardware/software. Can it be used to monitor data?
Forum Posts
Resolved! Questions on dependency view and CI relations
Hello experts,Does any of you have any simple explanations on each of this suggested relation types, And am I utilizing the correct one? In this sample, it was all just services records and I was able to produced this dependency view by just using th...
CMDB Dashboard heath index percentage.
CMDB Dashboard is calculating both false (Closed complete) and true task to show the heath index percentage. as per the correct behavior it should only calculate the active tasks to calculate the heath index percentage.
What is the process of idea to project, any diagrams or checklist?
I hope I am in the right place, please point me in the right direction. I am a technical project manager and am new to using ServiceNow to run projects. Is there a diagram or checklist to support the Idea to Project process? Something that walks you ...
disable "Fail"button and "Fail selected fields" button for end users in CMDB workspace
Hi All,I am working on CMDB attestation tasks functionality .Want to disable disable "Fail" button and "Fail selected fields" button for non-admin users when they are reviewing the task in CMDB workspace. Fail button--> CMDB workspace>> Mywork>>Task>...
Resolved! Software Usage with Jamf Service Graph Connector
Hello Everyone, We've configured the JAMF Service Graph connector to collect Software Usage Data, and we've set up reclamation rules for several software products. However, I'm only able to see the usage data for the 1Password app. We have two discov...
History tab is showing duplicate entries or more than that of the phases.
I need a help to sort this out.In an incident form, we have different tasks and after updating those tasks, the value of the phases from the Update Phase field should get reflected in the History tab. But while doing so it is getting populated either...
Determine the ordering of CIs in the related items of a CI
Hi all, I have a couple of questions regarding related items in a CI:is it possible to open the “Tree” layout in the related items of an IC by defaultScreen 1 - SettingsIn the case of the “Flat” layout, is it possible to sort by level (L1, L2, L3) an...
Issues with CI search in the SCTask form
Hello, I want to preface this that we are currently working on cleaning up our CMDB, so the issue we are having may not be normal or desired actions. We are trying to have our field techs start filling out the CI field in their "Requests/SCTasks" and...
Resolved! What is the difference between CI attestation and Data certification?
We have a requirement to get technical teams to audit and validate CIs. However, I can see both CI attestation and Data certification can be used. Could someone help with understanding what each feature is better suited for? What kinds of scenarios c...
Service Discovery of Oracle EBS using the opmnctl command with Discovery credentials.
When we attempt to do a Service Map of our Oracle EBS we are unable to run the OPMNCTL (the Apache on UNIX based OS > OC4J Connectivity : step 16) with our Discovery Credentials. It is stated that only the app owner can run that command. Has anyone...
What are the most common CMDB CI tags you track?
We’ve been working with some customers who are trying to get more value out of the Tags module in ServiceNow for their on-prem and cloud infrastructure resources. We have been seeing inconsistent use of Tags with customers focused on different keys/v...
How does the instance backup policy work?
Hello community, I'm new to the community So, does anyone know what the backup policy is like for ServiceNow instances? Where can I find the backup policy documentation for the instance I manage?
Is it possible to create a 4-level dependency view?
Hello experts,Is it possible to create a 4 level dependency view in CMDB?Regards,Vaine
How to create new policy type and workflow for CMDB Data Manager
Hi Listers,Does anyone know how to create a new policy type with corresponding flow for CMDB Data Manager?This use case is to be able to create policies that will do something (delete, archive, send notification) with relationships of retired CIs.I k...
