HI, I'm trying to update the CI update process for OS migrations. We have a CI 'xyz' with OS A1. Now this CI is migrating to higher OS version OS A1.1. After the migration, the discovery is creating new CI with same CI name 'xyz' and same IP address ...
Hello all!trying to get the cmdb into shape, and i am currently having an issue with the CI_disk Class as you can see below, i have over 1k in disks that are "orphan", yet when i open the CI i can clearly see its linked to a computer, which is a vali...
Can some share me the any video related to ServiceNow- DocuSign Intergration document ?
I've set up a series of Service Graph Connectors which are currently pulling in a wide array of devices and network hardware into our CMDB. One question that came up was how would we decommission items which are no longer in use. I'm seeing the las...
In what conditions is each method preferred, and does agentless discovery generally provide good coverage of devices, considering that devices may be operational at varying times throughout the day?
Hi All, We are trying to discover MYSQL server and MariaDB servers in software installations (cmdb_sam_sw_install) related list in Linux server but we are unable to discover it via servicenow discovery. It has been noted that while some Linux servers...
Hi all, We have CI field in incident table but for one particular CI is not showing into our PROD, but its coming into DEV I have almost everything from Reference qualifier to Script include. all are the same as present in the DEV instanceAny suggest...
Hi Team, I uninstalled the plugin "CMDB and CSDM Data Foundation Dashboard", but now I'm unable to reinstall it as I can't find it in the plugin list. Could you please help? Thanks
I have used Remediation Rules in Data Manager and updated the policy and still have over 44k stale cis. Some are still in active status and some have been labeled retired. For the ones labeled retired I will need an archive rule which I implemented a...
What steps should be taken when a major incident occurs outside of regular hours, and how is the call-out mechanism triggered
Hello everyone, Greetings of the day! We have a requirement:Intune discovery indicates a different Macos value than what is displayed on the cmdb_ci_computer record.The key problem we're trying to solve is why this CI has not been discovered recently...
How to model the Client Software's being modelled in ServiceNow CSDM Anyone has a best practice used for this modelling with the usage of CSDM with different classes Business applicationApplication servicesSoftware ModelSoftware installationInstalle...
Hi, I would like to add the "Assigned to your groups" option under the incident section in the Service Operation Workspace. This option is currently available in the Major Incident Management section, but I need it also to be available in the inciden...
Recently ServiceNow has changed how they calculate CMDB health score, surprisingly there was no major announcement of this major change and we found about this after we upgraded to Xanadu. Now rather than calculating Success percentage ServiceNow ca...
Hi all, I need to know how many business application in APM module have value in incident.number field . As it was used in one of the indicator . Please help me in this regard. I would appreciate your help in this regard.
