How Incident will move from resolved to close state? is there any OOB feature? What are the ways we can achieve this? I am aware of this can be done by 'Incident Properties'. Just wanted to check is there any other way?
We have a requirement in ServiceNow to create a Configuration Item (CI) specifically for sending internal communications. As per our current setup, it appears that a service offering is typically required for the CI to retrieve associated contacts. H...
I need to report on updates made to business application and related application services on a daily basis. I built a report on the cmdb_rel_ci table leveraging the Consumes::Consumed By relationship. It's a daily report that filters on the Updated ...
Hello, We have several CIs that are onboarded and attached to the proper hardware asset however they do not have an IP address. When discover searches our network since they do not have an IP, it creates a new CI however without a serial number. As t...
We have been going through Windows-Identity probe which is for retrieving windows server Serial Number .we have seen that there are many below Serial Number types available in this Probe to collect different serial number information.we wanted to kn...
i am looking for road map for itom learning,stuck where to startlooking for sequence of now learning courses which i need to follow will be helpful
Hi All, Server ci must be entered as manual before discovery at customer request.IRE should operate exactly when discovering later.The customer does not manage the serial number for the server, and the hostname may be duplicated.Because the ip addres...
Hi All,Good evening !! We have a custom flow which inserts business service records. It also inserts key-value records if not found already in cmdb key value table and if already present, it updates them. Has anyone ever faced this issue ? Sorry, I k...
Hi, I would like to integrate our CMDB with BigFix, I've read some solutions for BigFix Inventory (Service Graph and Integration Hub), but we have BigFix Lifecycle, which is a different product from BigFix and it doesn't seem so straightforward with ...
Hi All, We recently upgraded to Xanadu Patch 6 and post that SG-Crowdstrike is not pulling data from the source. there are no errors in the Import logs and connection & Credential aliases are not changed. Please help in finding the cause.
I am considering modifying the IRE identification rule for Network Adapters (cmdb_ci_network_adapter) to use only the mac address instead of the default mac address and name. Has anyone done this before, or can think of any unintended consequences f...
Hello Team, I hope you all are doing well. I am new to CMDB BAU, my location is Noida i want a practice training to understand ongoing CMDB activity and want to be skilled enough to work on development user story.I am looking for someone whom with...
Hello all,I am trying to load POTS line from 3 different vendor and trying to identify the right able to use in CMDB. Can anyone make me some suggestion based on their experience?
We recently configured the Intune Service Graph Connector. While running the scheduled import, no records are being inserted into the CMDB. The source data is successfully received and available in the Staging/Import tables. However, once the import ...
We have configured the Service Graph Connector for Azure for the customer and OOTB, it has this relationship built: Cloud Database [cmdb_ci_cloud_database] -> Azure Datacenter [cmdb_ci_azure_datacenter] -> Resource Group [cmdb_ci_resource_group]. The...
