Hi All,We have a requirement in order to hide variable section from the RITM for all the users except members from the group 'abc' for the catalog item 'Support'. Step 1: Need to check the cat_item field value is 'Support'Step 2: check the current us...
Hi, Is it possible to redirect users to Service Operations Workspace(SOW) after clicking a record from a list on Dashboard widget? Since agents are working on SOW and also monitoring on Dashboard they want this redirection if possible.Thanks,
We have absorbed that discovery automatically upgrade and degrade the ci, not sure by what ground. We want to stop it. How can we fix this?
Our network devices are globally distributed (on premises and rented locations). The network engineers are ordering these devices mostly locally and open the discovery via a catalog item. By discovery the network device is added into the CMDB.The loc...
Hi All, I'm trying to discover Oracle PDB and CDB and I'm getting the below error in the pattern. Is it the right step which is used to fetch PDB details? Please advice
Hi all, Is there any limit for Staleness Failure Threshold in CMDB Health Metric. I changed to 500000 and run the job, but CMDB Health Result table is showing only 100000 records for staleness.
Hello,We have created a custom class in the CMDB and are populating data into it via REST API. The setup includes multiple devices. Also, I am creating Hardware Assets for these custom class CIs to capture the depreciation process. To achieve this, I...
Hi Team, Alert api is not showing for me under Rest Api Explorer, but Issue(Incident) api is visible in below formathttps://<instance>.service-now.com/api/now/table/incidentbut below one not visiblehttps://<instance>.service-now.com/api/now/table/em_...
Hello All,My question is, why do not we get same discovery data (nomenclature of the data) when we discover it through different methods of discovery e.g. SCCM, Intune, Servicenow discovery.Use Case: For a laptop name 'Apple Macbookpro 16 Inch 2nd Ge...
See i want a flow designer -See i have a catalog item with one filed as server name as lookup select box having reference table as cmdb_ci_server table with lookup field as name .Through this catalog item if i select server name and order it then ser...
In My CMDB workspace Dashboard Duplicate CI count is not populating Correctly After execution of CMDB Health Dashboard Scheduled Jobs.In CMDB Dashboard Duplicate CI count is populating correctly but not in CMDB Workspace. Can some one suggest which...
Hello Guys,Please, do you know if I need CSA Certification to do the exams:CIS Software Asset ManagementCIS Hardware Asset Management CSA Certification is a pre-requisite to perform the CIS exams? Thanks.
Hello,We have created a custom class in the CMDB and are populating data into it via REST API. The setup includes multiple devices. Also, I am creating Hardware Assets for these custom class CIs to capture the depreciation process. To achieve this, I...
In a domain-separated instance of ServiceNow, is it necessary to maintain product models at the domain level, or should they be maintained globally across all domains? What are the best practices for managing product models in such an environment, es...
In cmdb_ci_business_app table, I want to add Choices like Live, Stand By...etc in "Life Cycle Stage" field and also i can some around 11 choices in "life_cycle_stage" table but in "Life Cycle Stage" field i can see only 4 options and all the 11 choi...
