Building a Temporary Solution for ServiceNow Change Management

[CarolMa6]

Hi, 

I need help with a practical, easy-to-build workaround for this issue that can be easily transitioned once the CMDB is built.

Company ABC is using a basic version of ServiceNow and is currently building a CMDB. The problem is that change management is affected because the impact service isn't set up correctly due to missing or incorrect services/config items. Additionally, the conflict calendar doesn't show when a services/cis affected by another change. How can we manually build something for T0 and T1 applications to address this?

Regards 

CarolMa

[Dr Atul G- LNG]

Hi @CarolMa6 

I worked as a Change Manager, so I understand your pain here. If I may say, there is no temporary solution for this. It's better to focus on a strategic and permanent solution, though I understand that it will take time.

What you can do is use an Excel sheet to track which changes are happening at what time. This way, when adding a new change, you can check if it's conflicting or not.

Also, have you checked the change conflict properties? They can help detect change conflicts in CI.