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Modelling Object Storage

For us, for traditional storage we model arrays as storage servers, allocations as storage volumes which are accessed as file systems and related to the servers on which they're mounted.  Storage volumes are related to the storage server from which t...

Resolved! How to find why record is not inserted or updated

Hi All, I am working on SCCM integration using Service Graph Connector. A few records are present in the import set table but not inserted into the CMDB table after it is processed. I don't know where we can see why the record is not inserted. Has an...

Resolved! Jamf Service Graph connector - record not getting inserted

Hi All,  We are using service graph connector for JAMF integration. We are able to fetch the data successfully but we are facing an issue while inserting the record into cmdb_ci_computer table. We have received 5 records with same name but different ...

CI Class Manager Export

Hi All, Is anyone aware of a way to export the CI Class Manager data to Excel?   Specifically, this needs to be a list of every CI Class with the Sub-Classes listed within that.   It also needs to highlight all fields displayed for the particular Cla...

Tom104 by Tera Expert
  • 2028 Views
  • 2 replies
  • 4 helpfuls

Resolved! Business Application Class

Hi team, I have a customer that is working internally to improve the data on their business application object. They have defined fields and values they want to capture, but still having some troubles determining which fields in SN to use to capture ...

Nam N_ by ServiceNow Employee
  • 1867 Views
  • 1 replies
  • 3 helpfuls

Creation of relationship through flow designer for subclasses

Hi ,I need to create a relationship through flow designer.What I need is on the basis of hirearchy relationship should be made.for eg-: I need to create relationship between dynamic CI group to Application CI's whatever child class are coming under a...

CMDB health dashboard Threshold setup

i want to increase the threshold value for the KPI.how to setup that?it is showing me message on dashboard that failure threshold reached.how to fix this error? 

Sanem by Tera Contributor
  • 1097 Views
  • 6 replies
  • 3 helpfuls

Jamf installation question and population into the CMDB

I set up the Jamf service graph connector. I ran the test load 20 connections and its successful. I see it has pulled in 15 devices and I open the records. For the import set. Keep in mind "State" says pending but this is still happening when "State...

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wildturkey07 by Tera Contributor
  • 1959 Views
  • 11 replies
  • 0 helpfuls

Resolved! Auto assign CMDB Health Metric tasks to support groups

I'm in my Tokyo developer instance trying out the CMDB Health Metric task creation. However, when setting it up, it only allows me to populate the "task assignee Group" with an assignment group from the groups table. Is there any ability to easily ge...

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