We are planning to load the DB instances in bulk via import set and the transform map target table we are choosing as "cmdb_ci_db_instance". How does the CIs get classified into its own classes and reflect in child tables like cmdb_ci_db_mysql_instan...
Hi All, I am trying to get import_log enabled for Service Graph connector (Armis) but looks like I am missing something. I checked verbose checkbox to true on Robust Import Set Transformers (sys_robust_import_set_transformer) for Armis SGC but it doe...
I am running discovery on specific IP ranges for our F5's. The team who manages the F5's has entered SNMP credentials on the device side, and our discovery schedule is set up to discover Configuration Items and we have our SNMP version set to 'all' ...
Hi, I wanted to update multiple tables using transform map so i have created Robust Importset Transform map. i am able to create records in both Windows and Linux tables and update records using name field as coalesce field . 1. Please guide me how t...
Hi Team,Can you please confirm Roles required to (Read) Service Graph Modules for SCCM like SG-SCCM Data Sources, Import Schedules. I have added import_admin role but still getting below error :-"Part of the query on sys_data_source has been ignored ...
I am getting "Identification sections in pattern failed: section: discovery, error: Match step predicate is not matched. " error. As I was trying to debug it, I can see that it fails on "Validate Serial number or Name is not empty". Has anyone encou...
The CI Class Manager shows both parent and child suggested relationships for IP Address, but only child suggested relationship for MAC Address. Why? A physical Ci (ie. one which has an associated asset) will likely have both a MAC and IP Address. ...
Hello, We are currently working on cleaning up Duplicate CIs reported in CMDB Health results. Due to to some internal limitations, the number in our Server CI names are to be used from a given range. So, for example, in case of Server ABC123456, once...
Our field service people go into ServiceNow and change the assigned to field of a CI from from Joe to Jane. Once the import completes, it is changed back to Joe again. How can this be avoided? the tech may either completely wipe out the assigned t...
Hi, We are trying to get the serial numbers related to all the CIs into serial number table(cmdb_serial_number). Can someone guide us how we can achieve this. Thank you!!
Hi, I wanted to know how to import different types of CI's to servicenow CMDB tables using Transform maps and scripts. Consider , I have an excel file which contains multiple Ci type data(windows server, linux server ..) . i have created a transform ...
Hi Team, How can i display a list of categories or maybe service offering when i choose one business service from the incident form ? and how can i do this mapping between 2 CMDB tables and it is the good tables to use or not ? Currently i'm using t...
Looking for how Openshift containers are represented in the CMDB and where in relation is CloudPak for Data or other IBM Watson Knowledge Catalog services.
What is the best practice for synchronizing Operational Status and Status across the generations and is there a document indicating which tables need to be touched for which classes of devices? I am seeing the way ServiceNOW handled issues with tabl...
I have general question Regarding CI deletion, Is it best practice to delete the CI. Also, if we have duplicate CIs, what would be the best approach to clean those CIs from CMDB.
