I created a Dynamic CI Group that used a Saved CMDB Query from the CMDB Group. However, when I look at the dependency map for one of the Queries CI records, it does not show any of the relationships it should have (according to CI Class Managers Sugg...
Hello All, I am working in cmdb ci where when we are changing field of asset state, then Install status of ci is also changed it and vice versa. The mapping between Asset and Ci is defined in Asset CI Install Status Mapping (alm_asset_ci_state_mappi...
My organization has begun populating our ServiceNow CMDB with servers and some infrastructure devices. We are very new to this particular journey even though our instance is very old. We are currently doing this by custom scripted REST APIs in Serv...
Hi All,We currently have 2 data sources (Let's call them A and B) specified in our Reconciliation definition in the cmdb_ci_hardware table. Datasource B (Priority is 50) is new and shares a common attribute with Data Source A (Priority is 100) which...
Hi,I've implemented AWS Cloud Discovery in ServicNow using credentials. I've a master account and 3 sub/member accounts. I've configured an IAM user in master account and provided it 'ReadOnlyAccess' policy and generated access key id and secret key ...
Hello Friends, I would like to prepare ServiceNow Discovery which shows me below:1. Total attempted IPs for discovery which responded2. IPs in CMDB , discovered at some point in time.3. IPs never discovered.4. IPs discovered incompletely. I feel that...
I got a very common question, me working on Rest API integration, I recommended client using dedicated Mid Server for the Rest AP integration ( Airwatch ) for Prod, Dev and Test but client agreed saying that we can provide dedicated Mid Server for Pr...
We just implemented the new SCCM Service Graph Connector (SG-SCCM) in development, upgrading from the legacy process. The new SG-SCCM import uses a different OS name than the legacy and causes it to flip back and forth with Discovery. Before moving...
Hi,Case:I have a relation in cmdb_rel_ci between a certificate called CERT1 and a Business Service called SERVICE1.SERVICE1 is parent and CERT1 is child.Relation type is depends on:Used by.For me it means that SERVICE1 depends on CERT1, and if CERT1 ...
Hi, I would like to Archive the Assets using the CMDB Data Manager. Currently I am able to Archive all the Configuration Items. But I am not getting what class or rule should be applied to Archive the Assets. If anyone of you have tried Archiving the...
In my PDI I've added the attribute 'ref_ac_columns=name;sys_class_name' to task and incident but still it does not show the class.
Hello!There is a new task generated on "cmdb_data_management_task" table. The policy of the task has the following Short Description - This policy is used by Dependent CI Management flow to delete dependent CIs which are orphaned. The CMDB policy typ...
Hi, We are trying to retrieve IP address / IP subnets from Infoblox by using "Service graph connector for Infoblox " but test connection is failing with the following error.Error Info# Unable to make a connection with Infoblox please check the creden...
Hi Folks, When doing discovery via integration i can see ip address and serial number is not populating in server class.can somebody suggest me how to populate IP address, Serial number Fields from multiple tools integration into server class.
Hi everyone, We have requirement to clone production instance to test instance in our project, though our management team ask to try cloning in PDI first and then replicate similar logic in Production and Test instance. I have taken the below steps i...
