How to use CMDB groups
Hi all, Can anyone please let me know uses of CMDB groups. How can we make use of the created groups. Any quick help is much appreciated. Thanks, Pranita
Forum Posts
Resolved! Relating multiple Locations to a single Business Application
Hello, ServiceNow OOB allows a Business Application (cmdb_ci_business_app) to be associated with a single location (cmn_location). We are a global organization with over 1,000 physical locations so we're seeking a way to link multiple locations to a...
CI Class vs. CI Type
Hi, I'm looking for a definition of CI Class vs. CI Type. Anyone has a idea, the documentation haven't been really helpful regarding this. Thanks, Frank
Resolved! Error: "Invalid IRE payload" for Software's in SG-Intune integration using OOTB
Hello Experts, We have installed SG-Intune integration using OOB procedures and it worked fine, but then we deleted the CIs that were imported by SG-Intune to test the identification engine, and these CIs deleted their Software Installations as expec...
How to troubleshoot error "com.glide.script.RhinoEcmaError: "xml_baseline_string" is not defined." in a Scheduled Script
I have created below Scheduled Script which will insert automated CI Relationships for DNS CI Records into the CMDB Relationship Table ( cmdb_rel_ci). However I am receiving below error:- com.glide.script.RhinoEcmaError: "xml_baseline_string" is not...
Need help Excluding CI's from CMDB Health Dashboard
Hello, Need some guidance on how to exclude ci's from CMDB Health Dashboard. Ci's I need to exclude are file systems, ram, display, etc. These items are currently showing in 'Cis Missing Required Attribute' report where the 'Support Group' is missin...
Troubleshooting error from version 1.4.3 Service Graph Connector for VMware Worksapce ONE UEM
Anyone know what this error means? Flow Designer: Persisting an unterminated plan is not supported for plan with id null and name: get_devices_action After upgrading to version 1.4.3 Service Graph Connector for VMware Worksapce ONE UEM we receive...
Resolved! Dependency View || Map Indicators: is it possible to show the Affected CIs [task_ci] in the Details pane of the Dependency View?
Dependency View || Map Indicators: is it possible to show the Affected CIs [task_ci] in the Details pane of the Dependency View? In the Now Docs (Create or modify map indicators), I could find it: "On a map, the Affected CI tooltip displays the detai...
What is the best approach to add a CI to the cmdb table thru a catalog item
We have a request to add to the cmdb table after a mobile device request from a catalog item is completed. What is the best approach to do this? Is it better to create an after insert business rule that will insert every record accepted/approved? Tha...
SG-SCCM v3.0.6 migration slowing entire instance
I recently migrated from the 2016 SCCM plugin to the Service Graph connector for SCCM v3.0.6 and the first pull of imports sets is making the entire instance so slow, it's unusable. Anyone else run into this? Know of a fix? Please & thank you!
How to use ETL Plugin for transformation onto cmdb_sam_sw_install table without hardware reference
I am trying to use the ETL Plugin to transform software assets from an API Data Source onto the Software Installations table [cmdb_sam_sw_install]. However, when I add the Software Installations table to transform I am receiving a message that says I...
Resolved! Help with 'Part of the query on sysauto has been ignored because of read security rules on sysauto.name'
Hello, can anyone assist with this message when viewing the CMDB Health Dashboard Jobs: assumption is that it is ACL related, users have the ITIL role. Part of the query on sysauto has been ignored because of read security rules on sysauto.name The a...
Resolved! CMDB access for cmdb_read
We are having a debate internally as we cannot figure out the way how to do. We would like to grant every employee access to the CDMB via cmdb_read permission.How to set the rights is clear but not what the user must do to be able to access the CDMB ...
How to check Previous Operational Status of Configuration Item
Hi Folks, In CMDB 100 CIs got retired due to some technical issue, now I need to change their status to previous one. How can I check all 100 CIs previous operational status? I know how to check via History but it will take lots of time because I hav...
CMDB Health Dashboard not working
Hi All, I need your help: The CMDB Dashboard is currently not displaying any data. I have enabled all the "CMDB Health Dashboard Jobs" and also executed them. I see this:
