I'm trying to determine if I could use ServiceNow to help manage the hundreds of toll free phone numbers (and possibly DIDs) that we use in our business. I'm looking for a way to track what phone numbers we have, who the carrier is, what client/use ...
Hi.So, I am working with a client that uses many integrations to keep their CMDB up to date. We had some issues with one of these integrations: WorkspaceOne, which consists of a Robust Transformer that is used to populated the handheld devices table....
Hello World!! I have requirement in which there is Server and there will be some child CIs to it.If SERVER is retired then its child CI should get retired. I have checked the CMDB data manager but it wont work for child CIs. Is there any way. Please...
Hello, We just have done CMDB setup and currently in BAU. May you pls help us How we can perform the SLA Metrix calculation and what are the steps to be followed. It would be great if you could share any SLA Metrix samples.
Hi guys, I'm new administrating and trying to build from the scratch the CMDB of my company. And I have 3 questions maybe basics for you, but I hope you help me to answer or give me a guideline so I can move on.1. I've have being working in the CI's ...
Hello All,I have a requirement where I need to exclude some users(John ty,Umily gour) while writing business rule. If user is from the list even though he has title svp he shouldn't get assigned as manager (function executeRule(current, previous /*nu...
Change request was cancelled but it is still showing up as needing approval in approvers queue. It should not be in the approvers queue . What Can I do to make disappear those in approvers queue automatically, those are in "requested" state now , H...
Hi,Change request was cancelled but it is still showing up as needing approval in approvers queue. It should not be in the approvers queue . What Can I do to make disappear those in approvers queue automatically, those are in requested state now , ...
Looking into when the user submits the form and selects a due date that it will auto populate the due date field on the SCTASK form Script:task.due_date = current.variables.respond_by;How to make this script make the date ahead by 2 weeks of the se...
Hi is there a specific role for the user / admin to have access to create/write/delete/modify all of the cmdb tables/module? or is there a more efficient way to handle this kinds of request? Thank you
Hello all I am trying to stop ServiceNow from updating the printer class.I am using a discovery source that doesn't use the IRE.Since it doesn't use the IRE, the Reconciliation rule doesn't work.Does anyone know of another way to stop the printer cla...
Hi all, In the hardware table we have duplicate assets with same serial number.I want to filter out which assets are having same serial number. and delete the oldest records and keep the newly created assets.I need to build script to delete data.Can ...
I am attempting to set a flow to remove the value of assigned_to in a cmdb_ci record. My initial strategy was to remove the value by setting the field to be blank. When executing the flow the error "Value of field record is not a GlideRecord" is thr...
Hello experts, I have a following email body. I want to fetch the 'Critical' value and store it in some variable in inbound action script . I also have the regex expression Alert Level: (.*).Can any1 tell me how to retrieve the value 'critical' an...
Hi AllIn cmdb_rel_group( group relationship) table We have two records with same name but one is configuration item and other is service offering My question is why the configuration item from (cmdb_ci) table is visible in (cmdb_rel_group) table and ...
