Business Application Ownership

[kdamreh]

Hello Everyone,

Each Business Application in our custom table (u_applications) currently has a Support Owner and Dev Owner field filled out with indiv names.  I was wondering if SN has a way that we can get these applications to be supported by a group so that when that person changes roles or jobs the applications dont go unattended.  We are trying to avoid costly customization so looking for something OOB.

thanks

Khaled

[Shivalika]

Hello @kdamreh 

As far as I know we do have "support group" field in the CIs and respective Hardwares also. But I can see yours is a custom table. In that case did this custom table inherit the "CMDB" base table ? If it inherited it would also have. 

Otherwise, there is no OOB field to manage that in custom table, you may need to create a custom "support group field" which can auto populate with support owner's group if exists. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Shivalika]

Hello @kdamreh 

Thanks for marking my answer as helpful. Kindly accept solution as well, so that it moves from unsolved to solved bucket. This will also help me be recognized for my efforts on the platform 🙂 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Ashok Sasidhara]

It is always recommended to populate 'Support group', 'Managed by group' and 'Change group' fields for all records in the CMDB. 

Also from a long term perspective, it would be a good idea to start thinking about migrating these records from the custom table to the OOB Business applications table to align with CSDM (Assuming that these records indicate entries which are Business Applications as per CSDM definition)