Hi All,I have one Aync Business Rule where I am calling workflow to create Incident when MID server goes down.Incident is being created but the issue is when MID server goes down then Incident is created if MID server automatically comes up and again...
Hi All , Need to apply 3 strike rule - If state is in pending and awaiting for user response send three notification to user recurringly to get an update , if there is no response from user resolve the incident. please help on it .
can we add relationships using Robust Transform Maps. Let know how to add relationships in robust transform maps.
Hi Team,I want an alert message should appear while deleting the CI, like this CI deleting is dependent on other CIs and can occur several malfunctioning in Servicenow.
Hi Team ,I need to know how can i maintain relationship among the devices in SN if i don't have service mapping.If it is possible how can i use it.Please mention the process for it. Thankyou
Hi All, Could you please help me with CI class where i can put all the CIs which are just related to reporting purpose. Please let me know if there is any OOB class.If there is any Miscellaneous class which i can use for this .CIs would be used for ...
Hi all,I am looking for best practices on how I can differentiate the update of attributes of a CI record. For example, our CI form shows discovered and non-discovered fields. Only non-discovery fields should be available for update by a team, where ...
Hi every one, When you want to create a CI in the Product Model table. When you Click new, i have duplicates of Hardware Model. When you click on 'Edit Interceptor' you can see all the duplicates there as well and they all belong to the same Target U...
Hello Everyone,I have one service request user is saying At Alcobendas we created printers as server a long time ago, because that was the only class we were able to use at that time.Now we can use the Printer class and we would like to reclassify th...
We have an import that runs daily on a file with all existing workstations. In the onBefore transform script an error is logged if a new workstation is found that can't be coalesced to an existing record. After the import I want to have an incident w...
after running this four jobs Tenable.sc Open Vulnerabilities Integration:- this will pull all the vulnerability for servicenow from tableTenable.sc Fixed Vulnerabilities Integration:- what are vulnerability are fixed in tenableTenable.sc Plugin Integ...
Hi everybody.We are merging some legacy cmdb to the servicenow cmdb to have all data in one database and we can reduce the numbers.one of the things we need to map is the registration of the primary and secondary dns of a server.We already have mappe...
I have a requirement to make sure that Application Services have relationships to Business Applications where appropriate. I'm working through the Get Well playbooks for CMBD/CSDM and part of that process involves installing the CMDB/CSDM Data Founda...
What role is required to allow someone to see all attributes available for a CMDB class in the CI Class Manager? Our CMDB manager isn't able to see what attributes are available for a class, making it hard for him to clean up data as needed.
