How to fix the list of CI's in Affected CI's tab to exclude items that shouldn't be included?
Hi guys! I need help in fixing the list in our Affected CI's tab. Currently, it shows items that shouldn't be part of the list. Where can I configure this?
Forum Posts
Mid Server Discovery
My question is simple. We have a product that does the discovery of most of our assets, it will tell us what software the Computer, laptop, VM or any other endpoint has installed on it, It will give Ip addresses and the usual stuff. We have mid-ser...
why Discovery if getting cancel
Hello,Lot of discovery status are at cancelled state what could be the reason?Also if i group by schedule can see this type of sys id
Manual CMDB entry and management
Good Afternoon Everyone, I am trying to find any training and/or documentation around best practice or even how to's for the Service Now platform that revolves around a system that has no additional plugins such as ITOM, HAM, SAM etc. If anyone has ...
Installing a MID Server
Hello Experts, Is there a way to install a MID Server in a PDI? Can someone help ? RegardsNilanjan
Resolved! Why Backslashes being Added to All over Discovery Pattern?
Hello - I am running into a weird issue with pattern extension sections. When I save the pattern, all text in the pattern being wrapped in backslashes. Has anyone seen this before and possible root cause? Appreciate any insight.
Resolved! How are people tracking APIs, Services, Websites in their CMDB?
How are people tracking APIs, Services, Websites in their CMDB? These are for internally (to our company) created. Did you create a custom class or use an OOB class? If you created a custom class, what did you name it and what kind of things are you...
CI Class Manager > Suggested Relationship
Hi, I want to give access to CI Class Manager > Suggested Relationship to a custom role 'ABC'OOB access is given to itil_admin and admin but I wanted to give access to custom role 'ABC' Already checked ACLs but didnt find anything good.
CI Class Manager > Suggested Relationship
Hi, I want to give access to CI Class Manager > Suggested Relationship to a custom role 'ABC'OOB access is given to itil_admin and admin but I wanted to give access to custom role 'ABC' Already checked ACLs but didnt find anything good.
How to increase this score or to improve the discovery
How to increase this score or to improve the discovery?
Resolved! Is there any field availbale in cmdb_ci_hardware table which will give us an option for excluding it
Is there any field available in cmdb_ci_hardware table which will give us an option for excluding them from being discovered? Below is my client request and I want to know if this can done without having to create a custom field. Task Details: I woul...
Microsoft Azure Products
Is it possible to automatically 'discover' the various Azure products in use at our organization (ex. Microsoft Endpoint Management (Intune), Microsoft Purview, Azure ExpressRoute, etc.) and add them as application services or technical services? If ...
Fields size monitoring and harmonization
I have encounter this issue with CMDB The intune table definition sets the IMEI field size a 255. Of fact, the IMEI discover by Intune is very long. For example the mobile devices with 2 SIMs have a very long string as IMEI356796117431794,CTSubscript...
Bulk update CI tag
Hi AllI want upload csv filed to update/delet CI tagâ‘ I WANT:Upload the tag (port#) as a CSV file and paste it to each CI of the device/slot/port at onceCan create tag based application services â‘¡I WANT:Upload tags (port#) as a CSV file and delete tag...
Automatic way to remediate de-duplication tasks in Servicenow
Hi, We want to clean up the duplicate CIs from CMDB and we are refering to the de-duplication tasks (reconcile_duplicate_task) table. There is one way to remediate the task is by clicking on Remediate UI action and followed by other steps. However, w...
