Business rule for owned by

[Todor Kotsev]

Hello,

I would like to create a business rule when a computer is created in a certain location to assign a specific person  in the owned by field. 

For example if the computer Is created through discovery with location Madrid to populate Mark as Owned by, or if it is London then to populate John.

I did it for one location and it works, but we want it for multiple locations.

If it is possible without code would be perfect.

thanks

[Niklas Peterson]

Hi,

If you want it dynamically managed, then you can add a "Computer owner" field on the locations record and manage the owners on each location. Then in your BR you just dot walk the location and pick up and assign the owner.

Regards,
Niklas

[Todor Kotsev]

hi, thanks for the answer. I am not seeing a computer owner in the fields. is it a custom value?

[Niklas Peterson]

Hi,
Yes, that would be a custom field. And this is if you want to work with Location as the entity. I agree with @VenniMakarainen that Services is the better choice.

Regards,
Niklas

[VenniMakarainen]

Hey Todor, purely considering from tech point-of-view reflecting your ask about no-code approach --> flow designer + decision tables would do the trick. Note, this is an overall note without any understanding of your actual context and logic.

If the 'owned by' is depicting managing a (tech) service, you could consider managing (service) ownership thru service portfolio. Here, we've got a OOB functionality to copy various attributes from the parent service: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/csdm-implementation/task/cs...

Of course, if service portfolio management is not in use today; you are facing a bigger change which is not only technical but organisational as well.