Can anyone help me with ServiceNow to Logicmonitor integration step to create Cis in Logic monitor

[Prasant Kumar 1]

Hi All,

Do anyone implemented ServiceNow to Logicmonitor integration to create/remove Cis in Logic monitor based on state change of Incident ticket.

Help me with the steps.

Thanks,

Prasant

[Sohail Khilji]

Hi @Prasant Kumar 1,

1. Looks like you need to setup rest message and initate a process to Create and Remove CIs in Logic monitor.

2. Setup connection first as shown in the this document : https://www.logicmonitor.com/support/servicenow-incident-management-integration

3. Create a post message that can create and CI on the target and also a rest message to delete CI.

FYI- As deleting CIs something to be considered sensitive, Strong process needs to be build on your rest call.

I hope this helps...