Use cases
Hi team, Can anyone suggest me with some use cases using business rule with solutions in itsm module.
Forum Posts
Resolved! Add new status to cmdb_ci table
Hi All,I am looking forward to adding a new option 'in transit' in my cmdb_ci>status dropdown. The present options available are shown in the screenshot.Please suggest, if it is ok to simply add a new choice option in the dropdown, or if there is som...
CMDB Health Dashhboard
I am standing up the CMDB Health Dashboard:1. Under Correctness, I don't want to use the Staleness metric now. How can I turn this off? 2. Under the Correctness, how can I show Two or more CI classes, I have tried and only shows the first CI Clas...
Query Builder not working
Hello gurusWhy Query results is No records found even there is relation between server and offering (picture2 below)?No filter used for server neither for Offering.
Is there a CI Class for Microsoft Teams Rooms?
Is there a CI Class for Microsoft Teams Rooms? I'm integrating Microsoft Teams Rooms Pro Management with ServiceNow (see https://learn.microsoft.com/en-us/microsoftteams/rooms/microsoft-teams-rooms-configure-servicenow) and would like to have the Mi...
Service Graph Data Visualizer Access for Non-Admins
We are implementing Service Graph Connectors and have installed the Service Graph Data Visualizer plugin from the ServiceNow Store. We'd like to make this available to some of our support staff, but the full functionality of the Data Visualizer appea...
CMDB optimization
Hi community,Help me on this,I have to submit a document to be shown to client about CMDB optimization. I want to know the checklist points for CMDB optimization, like we need to explain client, how we can optimize CMDB, in which areas we can optimiz...
Resolved! Need CMDB fundamentals document/PPT
Need CMDB fundamentals document/PPT for a Cross Function Training
How to get data inside object in a array ?
Hi Everyone,I need to get data inside object as an array for certain requirement. Accountable OnwerAccountable Remediation ownernew AROmail recipients (AO + new ARO)mail bodyAdammattsatyaAdam,satya,venu,gopalmatt,thompson,aaronAdamthompsonvenu Ada...
Data not getting populated in staging table for email field using INtune Graph Connector
HiWhen i use the flow action ( Intune Computer ) i can see data populated for email and other fields, however when i run the load data from data source am not able to see the data getting mapped to the respective fields. via action script Please let...
Resolved! Truncated not imported properly
When ServiceNow creates a new import set table, it measures the length of the first 20 records to determine the length of fields. If the data values to be imported exceed the length of the fields in the import set tables, they will be truncated and n...
When SG- SCCM query is changed from default where else must I change for it to Transform? TopConsoleUser
Hello, I recently upgraded to the newer Service Graph connector for SCCM. By default the query uses v_GS_SYSTEM_CONSOLE_USAGE.TopConsoleUser0 as username, however I changed it to v_GS_COMPUTER_SYSTEM.UserName0 as username, as we need to know who it ...
About CMDB Baseline
Please allow me to confirm three points about CMDB Baseline.(1) What is CMDB Baseline and what does it do?(2) The following knowledge states that it is deprecated, but is it better not to use it?https://support.servicenow.com/kb?id=kb_article_view&sy...
Report on CMDB Ci updates
Hi All, I would like to pull a report on history of all CI changes on all CI tables. Kindly help to achieve this. I looked at community but didn't found it. Appreciate your quick response.
Audit History updates
Hello All, While checking audit history of CI,I am getting created date of today .This CI was created on 25th May 2023 and last updated on same date .What could be the reason ,I am getting created date of today .For few type is Audit .Also created by...
