Is there any way to populate Asset tag information in CMDB.
Can we discover Asset Tag in CMDB? Is there any way to populate Asset tag information. We are using ServiceNow Agent Client Collector (ACC) for discovery in Client network.
Forum Posts
Mapping between Assets and Handheld Computing Devices needed
Hi All, Requirement: Value of 'IMEI' field of 'cmdb_ci_handheld_computing' table is to be synced with custom field 'IMEI' on Asset table. Current Configuration:We are getting our organization's Mobile phone's data through Intune Spoke to 'cmdb_ci_han...
Network Gear discovery
Are there any other possibilities of the network gear Discovery pattern using IP traffic to build relationships to CIs including printers connected to an IP switch , any best practices to build relationships around this front. Currently the relation...
Resolved! How to read the Suggested relationships in ServiceNow?
How to read the Suggested relationships in ServiceNow? From top to bottom, or from bottom to top? Consider this OOB suggested relationship. It is clear that Unix server 'RUNS' the Database (so I assume we always needs from top to bottom) Now consider...
Creating CI's for Integrations
Has anyone created CI's for Integrations (the integration itself) relating them to the systems that are being integrated? Is there a class for Integrations (I search product docs and did not find one). Just looking for how others have managed their...
Table name:sys_rte_eb_operation is not a valid RTE Entity Based Operation
My PDI is on the Utah version. I am trying to import data using Robust Transform Engine and every time I run it throws the below error:java.lang.RuntimeException: Table name:sys_rte_eb_operation is not a valid RTE Entity Based Operationat com.glide.r...
Long access time when accessing the CI Relationship Editor
Hi, Has anyone encountered this issue when you are facing a long time to load the CI Relationship Editor? I faced this issue when I am attempting to add the CI Relationship on the CIs.
Syntax error or access rule violation detected by database table doesn't exists
Syntax error or access rule violation detected by database table doesn't exists. Getting this error on dev instance. Screenshot attached.
Access points in 9800 series WAC are not getting discovered, through WAC is discovered
We are able to discovered all other Wireless access controller and their associated access point in Discovery, but 9800 Series WAC is not able to discover access points, though WAC is discovered. Do we have to follow different approach for 9800 serie...
Configuration Item showing as _AMISSINGCI for IPC records
We are getting to see a few incidents, change etc with the CI field as _AMISSINGCI,We got to know from the incident owners that the CI existed with the correct name but the CI does not exists in the CMDB anymore. We do not have any auto archiving act...
Creating CMDB Attestation Subflow
I have created a subflow for attestation. I want to trigger this subflow for my CMDB Attestation policy. I'm unable to select the flow despite creating a new Action Category and selected it in the flow for attestation. Please advise!
Retrieving all sys_id's from large datasets quickly (cmdb_ci)
I am trying to query the cmdb_ci table to retrieve all of the sys_ids. This table currently has around 200K entries. I have tried GlideAggregate/GlideRecord and it takes on average 16-17s which is way too slow compared to a directly SQL query (400ms)...
How to use basic auth credential type in ServiceNow discovery?
How to use basic auth credential type in ServiceNow discovery?
Use case for orphan ci remediation task workflow
Hello All,I need to prepare design for Orphan CI Remediation task workflow.Can you suggest the guidelines to follow for the same or any use case for orphan ci remediation task workflow design or creation. Kind Regards,Sarths21
Quick Links (sn_cmdb_ws_quick_links) deletion
How to delete records on Quick Links from the table: sn_cmdb_ws_quick_links?Delete Operation that we see on the List and form view doesn't work. Active field is also not working as expected (It doesn't switch from False state to True).Kindly suggest.