Hi, I've been researching about how is the best approach to extend/override the exist functionality inside ServiceNow. Specially for my app, I would like to override the method filterLifeCycleStage of the OOB LifeCycleUtil script include. My first id...
Hello all. I'm trying to populate relations between CIs by script, but no success on them (always empty items created). I'm using the code: function create_new_relation(ci_parent_id,rel_type_id,ci_child_id){ var gr_ci_parent = new GlideRecord('cmdb_...
Hello Friends, We have a OTB service graph connector for one of our system which pulls the data over REST API from third party system and populates the import set table and then Robust Transform Engines are triggered to process the data. Here using t...
Hi, What's the process for servicenow formally supporting new network devices? We need to add our terminal servers - opengear devices to servicenow for discovery and CI mapping. https://opengear.com/products/acm7000-resilience-gateway Until this is f...
Hi, I learnt CMDB concept on my own but wanted to know what are the day-to-day activities or responsibilities of CMDB developer or administrator. That would be highly appreciated.
I'm looking to create relationship between CMDB CIs Business Process and Business Capabilities, which is relatively simple to do, however, in our business architecture concepts, a Business Capability may have more or less relevance to a business proc...
Hi All,I have requirement to discover only the AWS cloud accounts, subaccounts, resource groups, related tags to resource groups and EC2 VM instances and we want to do without AWS Service graph connector, and we have MID server outside the AWS enviro...
Hi All,In our CMDB Hardware table we have Ci Identifiers as Name+Serial Number for identifying a CI. Due to that Discovery/3rd part Integration is creating CI's with the same Serial Number but different Names which is an expected behaviour. But in AM...
Hello,I have a problem statement from the stakeholder, the stakeholder wanted to know about current out of the box attributes in Technical Service table (CMDB_CI_Service_technical) which should or can be used in Service Offerings table. ( service_off...
Hi all. Newbie CMDB learner here. I know they say there are no dumb questions, but hang on. Taking a course and doing a short capstone video with several CI tasks to complete. Create a new Identification rule, a new CI reconciliation rule,...etc. and...
Hi guys Normally when you want the user to get access to the "New" button on "suggested relationships" form in the Class Manager they will need the "Itil_admin" role.Thats a bit to much - so I wanted to create my on "configuration_manager" role and c...
Hello CMDB experts! We are looking at a request to provide multi language support in our platform and require that all CMDB_CI items could be available in other languages. To accomplish this we think we could change the cmdb_ci.name field from a str...
I'm automating adding users to a shared mailbox, could be 100s of mailboxes to choose from. Each mailbox may have its own default permissions or approval groups. I thought about a decision table but I'm sure there's a limit of records that can stored...
I'm reaching out to seek assistance and insights into an issue I've encountered while working with IntegrationHub ETL. Upon creating a data source and attempting to open the "Preview data" step, I'm consistently facing the following error:There was ...
I am trying to create assets manually but when I want to save it I receive the following message. Could someone help me know what may be happening, I am new to the CMDB. thank you.
