How are folks managing IT Application Owner and secondary owner?
I can only imagine the solution to be a custom field on the form. Just want to see if anyone has a best practice for this.
Forum Posts
Resolved! Where to post request/suggestion for future SG connectors?
Perhaps it was only in a roadmap webinar, but I'd like to know if there is an official spot to post requests for future SG connectors. For me specifically, I'd like to have an official SGC to pull data from Palo Alto firewalls which are collecting de...
Resolved! Database view to see Approvals
Hello All. I have created database view to include sc_req_item, sc_request and sysapproval_approver to get a list of pending approvals in a report. Attached is the image of the tables and the joins. When I "Try It" I get no records.Please help me fin...
How to dot walk in notification?
I am not able to send the notification to receivers as I am not able to dot walk ? Am i suppose to write a email script?I want to send the notifications to these users on different tables "Trigger ID.Business Analyst.Manager and Trigger ID.Developer....
How to create Remediation tasks in CMDB
Please help me create Remediation tasks for CMDB data and assign them to the Service Desk group.
Resolved! How to check if discovery is using IRE rules
I'm new to using discovery. Please help me on how to check the IRE rules for discovery
Service Graph Connector for InTune - Connection and Credential Alias
I'm working through the "Service Graph Connector for Microsoft Intune" Guided Setup. I'm stuck on the 2nd section "Add Multiple Instances" step 6 - Create data sources and scheduled import jobs. I setup the default default "IntuneConnAlias" connecti...
Resolved! What classes should be kept for calculating staleness on the CMDB Dashboard
Hello all, I'm trying to figure out what classes should be kept for calculating staleness on the CMDB Dashboard.I'm thinking only the classes we are discovering like servers, printers, and switches etc.Classes like network adaptor, business app, and ...
Lab 7.4 section 4: HHD devices an prototypes do not appear on the available CIs list...
Hi,After running the filter, the only option is "Infinity HHD" which I'm not supposed to select. I've gone back to retrace my steps but I can't figure out where I went wrong. Does anyone know why "HHD devices an prototypes" isn't there? Would it hel...
How to exclude items in CI and should not be visible on Change tickets?
Hi guys! Apologies as I am not well verse in CMDB and CI so I need help.Some CI's that are not suppose to be visible are still showing under the "AFFECTED CI's" tab in our Change tickets.We have a System Property in place to filter those CI but I'm n...
Resolved! Agent client collector - updating Operating System field
We have been testing the agent client collector for servers and workstations that are not routinely available when Discovery scans IP segments. The basic setup is not hard and seems to work, but I'm having a hard time understanding how to create a "...
What is difference b/w Horizontal and Top down discovery ?
Please give a real-time scenario and provide any docs or sources to learn
Resolved! How to backup the workspace changes or move the changes from one instance to another
Hi All, I am recently working on the Enterprise Architecture Workspace. I have made some configuration changes using UI builder. How to back them up or move the changes to another instance (Stage/Prod). Can I put the changes into update change set? ...
Data Certification Metric
Hi Team, We currently have Data Certification running on Servers on a 7 day cycle to collect desired attributes on newly deployed servers. I'm looking for a way to present these as Metrics on a dashboard but I'm not finding a really good way to s...
How do I export Related Items within Business Application to xlsx ?
I have the need to export the "Related Items" within a Business Application into a xlsx speadsheet but don't know how?Basically the same routine which is generating the "Related Items"-List which is also used to generate the Dependency Map!?Thanks a ...