Resolved! Show and Hide a list
how to display the list of child incidents only on parent incidents.and hide the list of child incidents on non parent incidents.
Forum Posts
Need clarity on connection and credentials
I want to know the specific circumstances when: You should create a credential alias.You should create a connection and credential alias. My understanding is that the connection and credential alias are used to integrate your instance with the third-...
Related Items Downstream and Upstream CI Relationship Supression
Is there a method to hide or remove items in the Related Items downstream/upstream view of a CI? For example, I have a Business Service class that Depends on a Server but, that server operational state is "Retired", How do I get that removed from the...
How to get more information about a server using sys_id
Hi, I got the sys_id from the below API call, could someone help me with API call to get more information about the server using the sys_id https://mytest.service-now.com/api/now/cmdb/instance/cmdb_ci_server
Resolved! Upload font files without using the attachment table?
I am trying to get access to newer versions of the Font Awesome Icon fonts from within my instance. I already have this working by using the attachment table and referencing the font files from the attachment table in the stylesheet for my servic...
Script for Duplicate CI Remediation Workflow & Remediate Duplicate Tasks Refresh
After a cleanup of our CMDB I am looking to: 1- Refresh all Remediate Duplicate Tasks Most of Remediate Duplicate Tasks are no longer relevant, lots of old CIs and relationships got retired, archived, deleted. I would like to re-execute de-duplicatio...
role required for read only access for cmdb_ci_server table for api user
what would be best role to provide read only access for cmdb_ci_server table for api user ?
ITOM License
Hi Team, Good day! In our instance we purchased only 1200 ITOM license but we utilized 1700 license. We need to minimize it.So, I have been change the state as "Operational status" and "Installed" as "retired".If this will reduce the ITOM license, or...
How to Pass Payload to Pre-Post Pattern Script?
I am working on an extension section where I need to pull a file from the device and trying to pass it down to Pattern Pre/Post Script (When to execute = Post sensor). In this process, I pull the data and storing it in pattern table>column but not su...
Service Graph connector for Solarwinds
Hello, I am trying to integrate Service graph connector for Solarwinds with ServiceNow but I am getting below error message. Please anyone help me on the below error and how to resolvecom.snc.process_flow.exception.ProcessAutomationException: Error c...
Field is not visible neither on a form nor in XML
We have a problem with one field ip_address. Field is added to the form in a default view through form layout This field is also added via form designerWe've checked client scripts, ui policies, acls, dictionary entry, table settings as well - nothin...
Tag Mapping for on Premises Server
Hi,I would like to know is there way we can use the TAG mapping for on Premises Servers (Non-Cloud).If the Server team's tag the servers just like as Cloud team does. Will the Discovery will able to scan the tag key values of the on Prem servers?What...
Resolved! ITOM License consumption for Unresolved Objects?
Hi, Implemented Event Management with source PRTG tool, We been received events on Event Rules and those rules are captured in "Unresolved Objects" and consume Licenses.These entries are available in License Usage table "em_unique_nodes", since these...
CMDB Best Practices session in pptx format?
Hi, Is there any way to get this presentation in pptx format? CMDB Best Practices session
ETL IntegrationHub cannot create attribute
HiWe installed and configured the Service Graph Connector for SCCM in QA. We then checked the Computer table mappings using ETL IntegrationHub. We noticed the attribute named ‘Valid’ was missing from all Serial Number Lookups.We added the attribute,...
