How to reopen Problem
Stature Application Problem is closed by CSQA Manager but it needs to be re-opened. Please let us know how to re-open it or is there any alternative way for it.Thanks & Regards,Abbas Shaik
Forum Posts
What is mean by CIs part of Application Services?
Hi all,I need to create a unauthorized change request. I referred below docs but it says "Note: Unauthorized change requests are created only for the CIs that are part of the application services." what is mean by that which table it is referring to?...
Resolved! How to allow a user / create acl for editing alm_consumable table/form
I am looking to create a ACL to bypass the following article or existing UI Policys / Access control list to be able to edit the form for alm_consumables_list: Article:How to Modify a Consumable asset record after it has been Consumed - Support and T...
CMDB Health Required fields on the Computer table
Hi, We are planning to define a few Required fields for the CMDB Health dashboard for the Computer table (cmdb_ci_computer). Our intention is just to apply these for CIs within the computer table like desktops and laptops, and not on the extended t...
CMDB data integration using Integration HUB ETL through import set API
Hello Everyone,We are working on integrating CMDB Data from third-party application to Service Now via Import Set API. We used Integration HUB ETL UI to generate Robust Transformer for this data transfer. When we try to load the data from third-party...
Write ACL on readonly field
I'm trying to give Write access to 'Operational Status' field (which is a Read only field via Dictionary override) to a particular group but unable to do so.I'm explaining the scenario as below - In the base table cmdb_ci I've a field called Operatio...
How to Enable Audit History for CI and Asset Tables
Hello All, We have one requirement, where we have to enable the Audit History for CI (its child tables also)and Asset Tables of all the fields. Thank you.
Resolved! Flow Designer inline scripting error
I am trying to update a field on a CI form based on the current value using fd.data object, but I am getting an error:"Flow Designer: attempting to use undefined input = 'current' from Append Comment: no thrown error" var today = new Date().toLocaleD...
CMDB Query Builder - no relationships choice not working to Business capabilities
I am creating a CMDB query to find Business Service records with no relationship to Business Capabilities. When I run the query however, it show all 669 business services that match my filter. I know I only have 385.Any ideas on why the query builder...
Resolved! Update parent record same as value on child (cmdb_rel_ci)
I currently need to create a business rule that will update the parent of a child record via the cmdb_rel_ci table. For example I have a record on cmdb_ci_vm_instance. It is related as a child to a parent record on the cmdb_ci_linux_server table. Wh...
How do you store PGP encryption keys in ServiceNow?
The main requirement for us is to track the expiration of these keys to facilitate notifications to the security teams. And possibly use this CI on ITSM tickets. We are not storing the actual key, just a representation of it. Is there a CMDB CI class...
Lookup Cost Center is pulling only 100 Records - Workday HR Financial Spoke
We are trying to pull the cost center list from Workday to ServiceNow.In Flow Designer we are using the action "Look up Cost Centers" action to pull the data. When we test the flow it fetches only 100 records. We don't see any option to increase the ...
Interactive Filter from CMDB Dependency Views
Hi Everyone, Is it possible to create an interactive filter based on the Dependecy Views.I have a Parent Application CI which has children CI's created in dependency views.I want to create an interactive filter for my incident dashboard, so that when...
Resolved! compare old values and new values in flow designer
Hello everyone, I wanted to know if you have any idea of how to approach this condition in flow designer, I think there's some scripting needed but I'm not sure. the conditional is the following one: and this is all I have until now:
Is there any way to populate Asset tag information in CMDB.
Can we discover Asset Tag in CMDB? Is there any way to populate Asset tag information. We are using ServiceNow Agent Client Collector (ACC) for discovery in Client network.