How do I keep fields hosting the same data in synch between Parent and Child CIs?
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05-07-2025 11:03 AM
Parent CI: Business Service or Technical Service
Child CI: Managed API
Fields: Portfolio, Taxonomy Node
Challenge: As these fields need to be present on both parent and child for reporting purposes, we need to keep the data in sync; however, the data will be managed ONLY on the parent CI, which would be either a Business Application or a Technical Service.
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05-07-2025 11:25 AM
one way is using business rules for the tables.
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05-07-2025 11:56 AM
First double-check and ensure our CMDB accurately reflects the relationships between parents and child.
Create a flow when a change occurs in the "Portfolio" or "Taxonomy Node" fields of a parent, the automation will automatically update those same fields on all its related "Managed API" children.
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