Capturing 'External IPs' in CMDB class

[RK4334]

Use Case: Service Now is an authoritative source for us and we would like to maintain all the key data elements in CMDB. Currently we have 'External IPs" stored in Infoblox and want to store them in CMDB so that the data is available for key customers who are interested in consuming that data for various reasons. (Ex: Security)

Has anyone implemented this? Any suggestions on which class can be used?

[AJ-TechTrek]

Hi @RK4334 ,

Yes , it can be achieved using the Infoblox integration with ServiceNow, and its a good requirement from Customer, we did it past for couple of customer, refer the below document.

https://www.servicenow.com/community/in-other-news/service-graph-connector-for-infoblox/ba-p/2438968....

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AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[RK4334]

Thanks AJ, this is helpful Information. This tells more about Infoblox integration with ServiceNow using Service Graph Connector. But my question was more about storing the External IP's in CMDB class without building the Infoblox integration (May use other approach to bring this data). We are trying to understand what might be the best approach to store this data (External IPs) in CMDB (Not how to bring this data) and how to differentiate between the data stored in "cmdb_ci_ip_address" Class (which is auto-populated with authoritative discovery/SG sources like SN Discovery or SG-SCCM etc.)

[AJ-TechTrek]

Hi @RK4334 ,

Yes you can manage the Data in Cmdb_ci_ip_address table whatever IP you want , there is no harm storing the IP there but make sure you use a flag of external IP on that that IP so you can easily find the difference in that.

Also if same IP is using by any device later and Discovery pick up the same IP and so duplicate record should not create, fix the IRE rules before that for IP Address table.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[RK4334]

Thanks AJ. Regarding the flag in 'cmdb_ci_ip_address' class, we have noticed out of the box attribute 'Internet Facing' (Maybe we can use this rather than creating a custom attribute).

Going back to your original response on SG-Infoblox integration, looks like it is going to pull the 'Allocated' IP address information. In Infoblox, there is a data element called 'Purpose' and one of the value is 'Internet Facing Systems'. Does the SG-Infoblox pulls this data element? If Yes, can it auto-populate the 'Internet facing' flag?