CDSM reports not accurate for Application Services

[Russell Abbott]

I have a requirement to make sure that Application Services have relationships to Business Applications where appropriate. I'm working through the Get Well playbooks for CMBD/CSDM and part of that process involves installing the CMDB/CSDM Data Foundations Dashboards.

I got them installed, ran the indicator jobs to populate, but I'm not seeing what I was expecting. See below

This first report shows 0 for App Services Missing Business App Relationships. But I know that to not be the case. I have many.

The 'sn_getwell_app_svc_missing_biz_app' table is empty.

If I look on the Application Service Dashboard it shows the total number of Application Services without a Business Application here, 136.

To add to the confusion, if I fix an Application Service by creating the correct relationship with the rightful Business App, it still appears in the 136 results here.

Am I missing something as to how these reports work or what they're reporting on?

[Jimmers · Accepted solution]

Hey Russell, just checking if you reviewed the Playbook for that Metric, and did you check the relationship type & direction of those to Services?

[Russell Abbott]

This is the playbook I went through

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831506

Is that the one you're referencing? Or is there more to be done for those indicators?

Thanks

[Russell Abbott]

I marked as solved because the Playbook is essential. My problem however was impatience, I looked today and everything is populated, turns out there must have been some scheduled collections jobs that had not yet run.

Thanks!