Certify checked elements - Data certification

[valentin3]

Hi community,

I have a problem with certify checked elements. When I select an element from the list and click the green button it is working ok.

If I group the elements by any of the fields (let's say child) and then I select some records from the list and press the green button nothing is happening. I checked the console and no error is displayed. Can you help me understand why it is not working? Is it a button issue / this is the correct behavior (and why)? 


Thanks,
Valentin

[Renat Akhmedov · Accepted solution]

Hi @valentin3,

The behavior you are seeing is expected and it is related to how grouped lists work in ServiceNow. When you group a list (for example by Child as in your screenshot), the list UI no longer returns the actual record sys_ids to the UI Action. Instead, the grouped rows become aggregate containers, not real records. Because of that, the "Certify checked elements”" UI Action cannot detect which records are selected - so clicking the green button does nothing, and no error appears.

This is the expected behavior. Grouped lists do not support mass actions that depend on selected rows. This limitation affects many UI Actions, not only Data Certification.

Instead, can you please try:

1. Remove the grouping (Ungroup the list);
2. Select the desired CI Relationship records;
3. Click the green Certify button again;

I hope it helps you, and if my answer was helpful, please don’t hesitate to give it a thumbs-up - it only takes a second, but it means a lot to me. Thank you!

Best regards,
Renat Akhmedov