HI @siva44 ,
I trust you are doing great.
To create approvals for Configuration Item (CI) owners related to the primary CI in a Change Request, you can follow these steps:
Identify the CI owners: Retrieve the CI owners for the primary CI associated with the Change Request. This can be done by querying the CI table in ServiceNow and filtering based on the primary CI.
Create an Approval record: Use the ServiceNow API or UI actions to create an Approval record for each CI owner. The Approval table is where you can define and manage the approval process.
Set the appropriate fields: When creating the Approval record, make sure to populate the relevant fields such as the CI owner's user ID, the Change Request ID, and any other required information.
Define the approval process: Configure the approval process by setting the appropriate conditions, sequencing, and approval group. This can be done using the ServiceNow Workflow editor or by writing a script to automate the process.
Notify CI owners: Send notification emails to the CI owners informing them about the approval task. You can use ServiceNow's Notification functionality to send email notifications to the relevant users.
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Thank you!
Regards,
Amit Gujrathi
