Change Request Form Takes Too Long to Load – Performance Issue

[ayush_g]

Hi Community,

We’re facing a performance issue in our ServiceNow instance where the Change Request form takes an unusually long time to load whenever a user tries to open it. This delay is affecting user experience and productivity.

Has anyone encountered a similar issue? What steps did you take to troubleshoot or resolve it?

Here’s what we’ve observed so far:

• The delay occurs consistently across different users and browsers.
• Other forms (like Incident or Problem) load normally.
• No recent updates or customizations were made specifically to the Change Request form.

We’re looking for guidance on:

• Possible root causes (e.g., client scripts, UI policies, form layout, related lists, etc.)
• Recommended performance debugging tools or techniques within ServiceNow
• Best practices to optimize form load times

Any help or suggestions would be greatly appreciated!

Thanks in advance.

[Ankur Bawiskar]

@ayush_g 

is it slow on that view or all form views?

check this

Instance taking too long to load any form 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ayush_g]

@Ankur Bawiskar ,

Thanks for this sharing  i like to confirm it is happening for all Change Request Records ,

Whenever any  change recor is being opened it is taking too much time 

[Dr Atul G- LNG]

Hi @ayush_g 

I would say this behavior is somewhat expected. The Change form is one of the heaviest forms — it contains a large number of reference fields and pulls data from multiple tables, with several dependencies.

To improve performance, you can:

• Review the logic behind reference fields and try narrowing down the search using reference qualifiers.

• Run a health check on your instance to identify any performance issues.

• See if anything specific to the Change form is flagged in the Instance Health Scan.

[Dr Atul G- LNG]

Hi @ayush_g 

Did you check here?