Changing Service ID password on Linux server

BK14
Mega Guru

3 weeks ago

Good day experts

 

I'm looking to update the service account on several Linux servers located in the DMZ. Ideally, I'd like to perform this change using ServiceNow Discovery or another automated tool, if available.
If automation isn't an option, could you advise what kind of tool or method would be required to make this change manually?
Just to clarify—I'm not a Linux administrator and don't have much experience with Linux. My background is primarily in Windows, with limited admin-level knowledge.

 

Please advise, thank you

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Pratiksha
Mega Sage
Mega Sage

3 weeks ago

Hi @BK14 

 

ServiceNow won't be able to do that. 

 

You can try the following tools. 

 

 

  • Ansible (agentless, runs over SSH, commonly used for Linux automation)

  • Puppet / Chef / SaltStack (require agents, more setup)

  • CyberArk / BeyondTrust (for credential rotation if that’s what you mean by updating)

I am not Linux admin too. These tools I have seen the admins using. It always depends on what org is authorized to use.