chassis type getting updated

[chintuchairmen]

hi all, for some of the server ci , chassis type is coming desktop , if we manually update , tried creating manaul reconcile rule but did not work . how can i restrict update from sccm or servicenow if updated manually .

business ask if model.name have virtual then chassis type should be "server" or "other"

[Deėpak Sharma · Accepted solution]

hi @chintuchairmen 

Create an onBefore Business Rule:

• Table: Server [cmdb_ci_server] or Windows Server [cmdb_ci_win_server] depending on your scope

• When: before Insert and Update

• Condition: Model.Name [contains] virtual AND Chassis type [is] Desktop

• Script:
  

  (function executeRule(current, previous /*null when async*/) {
      current.setValue('chassis_type', 'Server'); 
  })(current, previous);

  Happy to help! If this resolved your issue, kindly mark it as the correct answer ✅  and Helpful and close the thread 🔒 so others can benefit too.

  Warm Regards,

  Deepak Sharma

  Community Rising Star 2025
  

[annb19]

Hi @chintuchairmen , can you give more info about for your config in manual reconcile rule?.?

[chintuchairmen]

Hi @annb19, i created reconcilation rule for manual entry , thinking that server owner could manually update and it wont again override by sccm , the manual CI update is not being captured as an IRE data-source update; therefore, the reconciliation rule cannot be used to retain the manual value as the source of truth

[chintuchairmen]

@annb19  this manual entry reconcilation rule.

[Deėpak Sharma · Accepted solution]

hi @chintuchairmen 

Create an onBefore Business Rule:

• Table: Server [cmdb_ci_server] or Windows Server [cmdb_ci_win_server] depending on your scope

• When: before Insert and Update

• Condition: Model.Name [contains] virtual AND Chassis type [is] Desktop

• Script:
  

  (function executeRule(current, previous /*null when async*/) {
      current.setValue('chassis_type', 'Server'); 
  })(current, previous);

  Happy to help! If this resolved your issue, kindly mark it as the correct answer ✅  and Helpful and close the thread 🔒 so others can benefit too.

  Warm Regards,

  Deepak Sharma

  Community Rising Star 2025