This question must have been asked in the past, however I was unable to search with the right keyword, hence asking the question here in this forum.
For CI's that are being discovered in ServiceNow, specifically when it comes to Physical devices such as Switches or Ruuters, the concern I have is these CI's get discovered however the old entry is mapped to a switch (X) that exists gets overwritten and discovered to a new Switch (Y). while other attributes get updated, the created date entry for that particular CI would still remain as per the old device when that was discovered.
The question is have is should the old entry be marked as Retired or Decommissioned and allow the new device to be discovered so that a new entry gets recorded within CMDB with a new created date...
Would the above scenario also apply for cases where an RMA are performed for a switch. Should the old entry be updated or a new entry be created.
Can the forum throw some light on what is the correct process of discovery that should be followed.
Thanks in advance,
Thomas
