CIS-ITSM EXAM
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What are key relationships between Change and Release Management?
Choose 3 answers
A. A Change can contain one or more Releases
B. A Release can contain one or more Changes
C. Release management application is required, to use the Change management application
D. Change management provides governance which includes Release management
E. Change includes planning and approvals, Release includes building resting and execution of
changes
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Hi @sukyungk
Correct answer is "BDE"
If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
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Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI
ï”— YouTube: https://www.youtube.com/@learnservicenowwithravi
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Monday
Hi @sukyungk
B
D
E is correct answer
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Monday
Hi @sukyungk ,
The correct answers are:
B. A Release can contain one or more Changes
D. Change management provides governance which includes Release management
E. Change includes planning and approvals, Release includes building, testing and execution of changes
Detailed Explanation:-
- B. A Release can contain one or more Changes Releases often bundle multiple changes that are deployed together. This reflects how development and deployment cycles are managed in ServiceNow and ITIL frameworks.
- D. Change management provides governance which includes Release management
Change Management ensures that all changes are assessed, approved, and documented. Release Management operates within this governance to ensure changes are deployed safely and effectively. - E. Change includes planning and approvals, Release includes building, testing and execution of changes
This highlights the lifecycle distinction: Change Management focuses on authorization and risk mitigation, while Release Management handles technical execution and deployment.
If it is helpful, please hit the thumbs button and accept the correct solution by referring to this solution in the future it will be helpful to them.
Thanks & Regards,
Mohammed Mustaq Shaik
Mohammed Mustaq Shaik
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Monday
Hi @sukyungk ,
The correct answer are B, D & E.
B. A Release can contain one or more Changes
Reason: Releases often bundle multiple related changes for coordinated deployment.
D. Change management provides governance which includes Release management
Reason: Change Management sets the governance and controls for all changes—including those delivered via releases.
E. Change includes planning and approvals, Release includes building, testing, and execution of changes
Reason: Change focuses on authorization, planning, and approval; Release focuses on the practical delivery (build, test, deploy) of those approved changes
Thanks,
Bhimashankar H
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