'Cleanse Hardware Model with Model Number' RTE transforms script does not capture model number

[Vraj Patel]

Dear ServiceNow Community,

I've encountered an issue with a particular RTE transform operation "Cleanse Hardware Model with Model Number"  for the Vancouver release. When used in a ETL it creates a new hardware model but fails to capture the model number provided as input, despite following the documentation's guidelines and ensuring all specified inputs are provided, the model number for the hardware is not captured(screenshot provided). The documentation reference for this process can be found here: Cleanse Hardware Model with Model Number RTE transform.

Upon further investigation, I noticed that the underlying API, MakeAndModelJS, seems to process the model number correctly (as observed in the screenshot). However, when this operation is executed within an ETL process, it somehow fails to capture the model number provided as part of the input.

As the model number is a crucial parameter for CMDB imports conducted via ETL. I'm reaching out to see if anyone in the community has faced a similar issue or might have insights into a possible fix or workaround.

Any suggestions or guidance would be greatly appreciated.

Thank you

[AJ-TechTrek]

Hi @Vraj Patel ,

We have not face any issue, Might be some issue with product, you can raise a case with HI Support.

Only document i am able to find this only.

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

Thanks

Ajay Kumar

[Shekhar Navhak1]

@Vraj Patel Did you get any solution, I am also facing the same issue.

[scottl]

Is there an update to this or outcome as it's clear that there is an issue with this Transform action as it does not output the model number as expected.