We have Duplicate Cis - basically with same name and version created but with different Running Processes parameters.reason being - Running process parameter are part of Ci identification Rule. Should these be considered Duplicates ? If yes, then how...
Hello All - I love the new De-duplication Dashboard and Template Library but some days I have de-dup tasks that fail to be picked up by the template, other days it matches. Even assigning them manually from the "De-duplication tasks that don't match ...
The field IMEI exists in alm_hardware and in cmdb_ci_handheld_computing.In Asset-CI mapping, it looks like can only map fields from the base CI Table (cmdb_ci).In the advance view where you can add conditions, you can expand Handheld Computing device...
Hello all, I have a question I hope you can help me with.I have CIs in the personal computer class.Should I change them to be in the computer class?
we have ran discovery for Linux servers and it is discovering Operating system as Linux Red Hat instead of Red Hat Enterprise Linux 8(64 bit).1. Could anyone know why it is discovering incorrect Operating system of Linux server?2. also is discovery c...
for ITIL role users they couldn't able to edit the application record can anyone tell me why ?? as well as i have checked with other ACL's which are written under application table but there is no issue with that ACL's
Dear experts, ContextI need to update a custom field called "Monitored By" in the CMDB thanks to an import from an external system.This import is done through IntegrationHub ETL and a REST API call done in multiple batches.This scheduled data import ...
I need to delete about 18,000 CIs that were created when an Intune import went wild, but I don't want them to enter a note on the Activity feed of the users it just causes noise, and some users have 185 Cis that need to be deleted. You can see in thi...
Our company is considering migrating our CMDB to ServiceNow. Now, I have to get a list of the available attributes for certain classes to map out our current data into the ServiceNow OOTB attributes. (Specifically checking Server, Switch, Network App...
HI Community,Please share your thoughts, experience, and guidance on identifying and reporting ambiguous CI in CMDB.
Hi, Our company is considering migrating our CMDB to ServiceNow. Is there a way to get the list of OOTB CI Classes and/or OOTB attributes without access to the main ServiceNow CMDB UI?
Hi We have a Jamf integration by using the Service graph connector for JAMF. In Jamf from diff data sources and different endpoints we are updating a computer record, one endpoint when create/update a record in cmdb table the model name updating a si...
ISsue :- It is an owner group. when we try to send email on that group email id, that mail notification receive all member of that group except Group manager.if Manager also try to send mail on that group email then receive all member but self manag...
Hi, I was modifying one catalog where I need to manipulate the short description. My short description was "Configuration Incident Response Team - P2P - AnyERP Task - High Memory/CPU - Tenant: KOK - SIDK - ServiceProvider" but my requirement is "Conf...
Hi, I am modifying one catalog where I need to manipulate the short description. My current short description is like "Configuration Incident Response Team - P2P - AnyERP Task - High Memory/CPU - Tenant: KOK - SIDK - ServiceProvider" but my require...