cmdb_ci & alm_hardware table relation

[VeerendraNayak1]

Hi Experts,

We are uploading data in CMDB(cmdb_ci) using data source ( Excel ).

We observed that some assets are created automatically in 'alm_hardware' table. and not able to find how those are getting created multiple times in 'alm_hardware' table.

[Voona Rohila]

Hi @VeerendraNayak1 

Can you share transform map and field map details 

[VeerendraNayak1]

And there is no script inside fields mapping we mapped with mapping assist.

[CMDB Whisperer]

This is one of the central functions of the CMDB in ServiceNow.  They are basically two sides of the same coin.  An asset represents the financial aspect -- the product that the company acquired and is managing its lifecycle -- and the configuration item represents how a deployed asset is configured and used to provide services.  They have a one to one relationship and you should not attempt to change this behavior.  Because you are importing a CI that extends the Hardware CI class, you will automatically get a Hardware Asset class to match.  

[VeerendraNayak1]

Hi Whisperer,

Thanks for your reply.

But here we have not uploaded any assets in Hardware(alm_hardware) table, since we have some assets in hardware table.

Note: Not reflecting all uploaded assets in Hardware but some assets from CMDB are reflecting in hardware.