CMDB - CI Ownership Best Practices

[Eric_Gauthier]

Hi all, 

We are working on cleaning up our CMDB and becoming more organized and efficient in the use of it.  My question is, what fields are people using on their CIs for each CI Class to indicate ownership in Tech and the Business in regard to the CI for Operational support and DR Purposes? 
For example, if you have a Server CI, how are you indicating the owner of the server? If you have an application CI, or Network gear CI, how are you indicating Ownership? Trying to see what is OOB, and best practices, and what people are doing that is working well. 
Thanks! 

[Pratiksha]

Most of the organization do not give ownership on ci level. You will find owners when you see services in the cmdb. Again in owner you may find in some cases they are business owner and in other cases technical owners. 

Coming in individual CI classes, to support on day to day activities like incidents you rely on support group, for change management mostly it is managed by group. For end compuniting devices like laptop and mobiles you should think about the assigned to person. 

I hope this helps. 

[AndersBGS]

Hi @Eric_Gauthier ,

We are utilizing the service owner field from the base item table. This field is extended through every table in your instance. 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Ashok Sasidhara]

You can consider the following fields as per their purpose given below:

Owned by: To indicate the owner of the CI (primarily from a business perspective)

Managed by and Managed by group: To indicate the user and group who manages the CI from an operational perspective

Support group: To indicate the group for handling incidents affecting the CI

Change group: To indicate the group for implementing changes to the CI

Approval group: To indicate the group for approving changes to the CI

Assigned to: To indicate the end user in the case of end user devices