Defaulting a report to have all trees collapsed?
Hello! Has anyone figured out how to default a widget with a pivot or multi pivot to have the tree collapsed? (see photo)
Forum Posts
Choices not being inherited from Parent table to Child table
Hello Community, I have created one field named 'owner' in cmdb_ci_hardware(Parent) table. cmdb_ci_ip_router is the child table for cmdb_ci_hardware. Field 'owner' is inherited from parent to child but the choices present in...
How to give access to CMDB Health Dashboard for only two custom groups?
Hi, Can I know how to restrict the access to CMDB Health Dashboard for custom groups we have.
What does the relationship type Interfaced by::Interfaces mean?
Why is there no documentation of the intentions of all the relationship types? If you've created a relationship type, it must be for some specific reason so why isn't that expectation shared? What is the purpose of these "generic" relationship type...
Application Service fields: Used For vs Environment not syncing
I am noticing there are two fields that capture the same data, yet do not sync with each other.On Calculated Application Service I have 'Used For' on the form. You choose Production, Staging, etcYet on all CMDB items they inherit the 'Environment' fi...
Reports for Asset and CIs Reconciliation - ITAM? CMDB
I am a new PA Admin for our SN platform, Vancouver Release. We aren't live yet, but looking to see if anyone knows an OOTB solution for reconciling CMDB CIs without Assets and vice versa. I see ITAM application installed, but wondering if there is so...
Resolved! Create Reports for Vulnerability Items
Hello I am trying to create a total vulnerability item report that shows x axis as Past due, Due today, due 1-3 days, 4-7 etc. and the y axis contains Service team names for dashboard. See attached for reference and provide suggestions
Synching product model display name after company normalization
Hi All, Recently we did a company normalization in our environment. After performing the guided set up as expected, normalized data has been populated as expected.When it comes to product model table, in the manufacturer field we are able to see norm...
Duplicate CI tasks not getting closed by itself
Hello All, I am facing some issues with the Duplicate CI's in CMDB. There was duplicate CI's created for a set of records. As we have "Duplicate of" field I was able to see that it got tied up with the duplicate record. Then I deleted the duplicate ...
CMDB Micro certification issue
I couldn't able to complete the Task-09 on CMDB Micro certification as there is no record available on the De-Duplication records, Can someone help me to sort this issue. Any assistance would be appreciated!!
Resolved! Tag-based service family use other than Service Mapping
Hello, I just started using Tag-based Service Mapping and it's working fine so far. But now I'm curious about "Tag-based service families". Is there any other use case for it other than Service Mapping? I created a Business Rule to capture Owners...
Resolved! Sub slot to Sub Slot (Level 3 Sub Slot)
Hi Community, Is there any way to model level 3 Sub Slot under Equipment Holder in ServiceNow. From Level 3 sub slot, I mean Slot to Sub slot, Sub slot to Sub sub Slot (Level 3 Slot). Which CMDB class i can use to handle such use case ?
Import option in list view truncates data when field is an integer choice list
Hello,I have an issue when trying to use the import option when in list view. I go through the process to export the records I want and have it create a template that I will edit. One of the fields is a choice list and of type integer with a length...
Finding out the missing class in the cmdb table
Hello Everyone,I wanted to map a server type, named as Virtual Appliances Server, but on the cmdb it is mapped to Virtualization server, i want this to be come up in the record producer and on front end the server type name is Virtual Appliances and...
How to run server side scripts as System so that it works for non-admin users?
Hi All, I have a requirement to execute a script include which is querying sys_user table to fetch INACTIVE user's details. This script include code is not working for Non-Admin users as they can fetch only ACTIVE user's data.I want the script includ...
