Resolved! Form Configuration
I have created a custom field on server Class which is of choice type, I have to add 150 values for this field.what is the best way to create multiple choice without doing manually.
Forum Posts
Resolved! Exclude a specific class from calculating the Staleness is not working
In cmdb health dashboard, I dont want Network adapter class to be considered for Staleness calculation. So I created a Health inclusion rule, gave condition like 'IP address is ANYTHING' and did not consider the staleness metric After creatin...
Parent discovery is completed but child discovery get cancelled automatically.
we have schedule a Azure and GCP discovery . In which Parent discovery has been completed but child discovery get cancelled. when child discovery cancelled and getting error like 'Ip range is empty' . Need to complete a child discovery complete, ple...
Is there a way to make CMDB discovery mandatory for servers
Has anyone engineered a solution where there is a mandatory policy to ensure servers are in the CMDB before they are allowed on the network or allow users to access their resources ? Scenario: I would like to ensure that all servers are discovered a...
AVS Discovery
Currently I`m trying to discover a vCenter that has been migrated to AVS (Azure VMware Solution).I`m getting response on from port 443. Microsoft reject to open 9443 or 5480 ports. Is there any specific way to discovery the vCenter in Azure?
How to Auto add data in my related list based on certain conditions
Hello All, I have a requirement that when a business application is created it will generate the Architectural Artifacts for the mandatory Architectural Categories identified There is a table "Architectural Categories " and a true/false fields named ...
Software Licenses
Does ServiceNow have any connectors for company vetted software to confirm expiration dates or renewal dates of software installed?
Most recent discovery - CMDD
Hi, I have a question regarding "Most recent discovery", when I take the list of Windows servers and filter them out by most recent discovery as the last 90 days, we see more than 300 + servers filtered out and showing as "not discovered for years"...
Data sync issue in Microsoft Intune and ServiceNow Integration
Hi,We have installed "Service Graph Connector for Microsoft Intune" plugin in our instance for getting the data from Intune to ServiceNow. While testing, we faced below issue.1- Once we get the software information in ServiceNow, After that if any up...
Resolved! Notifying teams when Changes are logged against a Configuration Item
What is the best approach to notify a team when any changes has been logged against a group of CIs? The team in question does not provide any support or approval for the CIs but needs to be made away when any of the Configuration Items are included ...
Exchange Online Mailboxes in the CMDB?
Hello, i checked the docs but could only find Exchange Online Integration stuff for SAM.Is there an out of the box solution to discover exchange online mailboxes and creat CIs for each mailbox with size and userinformation in the CMDB? Thanks in adva...
Force server owners to ensure servers are in the CMDB and discoverable
Hi, In my experience credential based discovery can be tricky if you do not have all the correct permissions and firewall access in place. Seeing as non discovered servers probably represent a security threat (what patch levels are they on etc ?!) i...
Resolved! Tables related to ITOM
Hi. Could I know exactly which tables are related exclusivelly with ITOM process (non shared with ITSM, as example... only related to ITOM). I just requested a development instance in developer's web and install everything but ITOM-related plugins, b...
Router Vs IP Router in CMDB
In Vancouver ServiceNow CMDB instance I see 2 tables with router and similarly 2 table for switches.Please help me understand what the difference between both router tables and switches table is?Also which one to be used to populate CMDB and which sh...
Difference Between Switches and IP Switches in CMDB
In Vancouver ServiceNow CMDB instance I see 2 tables with router and similarly 2 table for switches.Please help me understand what the difference between both router tables and switches table is?Also, which one to be used to populate CMDB and which s...
