CMDB Data Manager - Archive Policies failing

[JoeBaynham1]

Hi All,

We have recently implemented CMDB Data Manager in San Diego and created a few policies to start us off with, one being an archive retired servers policy. Every time an archive policy has been manually approved, the CMDBTASK updates as if it has completed but the CIs still remain in the server class. Digging into the subflow for the "Archive Configuration Items" logs, I've found that it errors out with a bunch of javascript complaints. I can upload the logs if that's helpful - was just wondering if anyone else has had similar or the same problem or any idea what might be causing archiving to fail, potentially a business rule somewhere? 

Thanks,

Joe

[ritikagoyal]

@JoeBaynham1 - how many CIs were associated with the task? If you could add the logs, it would be helpful.

[JoeBaynham1]

Hi,

This task only had two cmdb_ci_server records to archive. I've attached the logs.

We do have a backlog of 100,000 CIs in the Dependent CI Deletion policy that times out after the 600000 milliseconds - I was planning on finding the correct filter to use and running a Delete Multiple background script to tackle those. 

Thanks,

Joe

[Community Alums]

Any idea why CMDB archive policy is taking 2 hours to archive one CI?

[mpmacconnell]

Any update to this? I am seeing the same thing in our CMDB when trying to do the archive jobs.