CMDB Health Dashboard

JulietD
Mega Guru

Hi Team,

 

In the CMDB Health Dashboard, under the Completeness scorecard, the "Recommended" section is showing an incomplete score. To resolve this, I removed all recommended fields from all classes and attempted to run the scheduled job. However, the job is not executing, as I do not see any logs for it in the last 24 hours. Despite this, the same error persists.

 

Can anyone help me with this?

4 REPLIES 4

Sandeep90
ServiceNow Employee
ServiceNow Employee

@JulietD Can you check if there are any errors in your logs? it should be with source CMDBHealth.  Please also check inclusion rules. 

Hi @Sandeep90 ,

 

What all things needs to check in inclusion?

SwamyM
Mega Guru
Mega Guru

Hi @JulietD ,

 

Have you updated the threshold to max value. Can update update threshold and execute the job.

 

In your Application Navigator, go to Configuration > Health Preference.

  • On the right side, select Health Metrics
  • Change the Metric to Recommended
  • Adjust the Failure Threshold
  • Save the record
  • Re-run the job for completeness
  • Repeat for Required and other failures

 

Please hit Thumps up if my answer is helpful.

 

Thanks & Regards,

Swamy

SwamyM
Mega Guru
Mega Guru

Hi @JulietD ,

 

Have you updated the threshold to max value. Can update update threshold and execute the job.

 

In your Application Navigator, go to Configuration > Health Preference.

  • On the right side, select Health Metrics
  • Change the Metric to Recommended
  • Adjust the Failure Threshold
  • Save the record
  • Re-run the job for completeness
  • Repeat for Required and other failures

 

Please hit Thumps up if my answer is helpful.

 

Thanks & Regards,

Swamy