Could the ITOM experts provide us best approach for service maps in the event of site failovers, site swaps, and disaster recovery scenarios. Currently, we see both the DR standby and the Operational CIs in the CMDB, however we would see a CI that ha...
Hii Team, i want a script which can be help me fetching the name or sys_id of the linked service offering to the cmdb_ci_service table.as you can see in the screenshot. for fetching the name or sys_id of the service offering.
Hello All, We are having four discovery sources and we have configured the reconciliation rule as below on “Hardware” table:ACC-Visibility – Priority(100)ServiceNow - Priority(200)SG-Intune - Priority(300)SG-Rapid7 - Priority(400) But the issue is, w...
Hello All I am trying to configure multiple tenants for SGC - Crowdstrike. If I set up the 3 different credentials and duplicate the data sources and then link the data source connection field to appropriate connections will that work? Have any on...
We have a requirement to stop SLA clock based on value in a date/time field. Value in that field is input by user - it is not captured based on any event on the Case. Is it possible, if yes then please suggest.
I am relatively new to ServiceNow and my issue is in the CMDB health widgets I have Data from Mar 26. I go to the dropdown box to adjust it and I cannot go beyond Mar 26. The calendar advances, but dates beyond Mar 26 are not highlighted.
I have encountered an issue with duplicate CI score calculation, causing it to be unable to complete the score. As a result, I noticed that the overall percentage is not available on the dashboard.I have validated the de duplication task and there a...
Dear community, we have the Azure and AWS Service Graph Connector running fine and want to relate the VMs to Application Service CIs (cmdb_ci_service_auto CIs) to get all related VMs at least daily updated and connected to our applications.First we c...
Hi Experts,I am working on a use case where I need to get table data from SQL database and store it in ServiceNow CMDB.I want to know if there is any possibility of using Discovery (extending pattern) to get SQL table data in ServiceNow CMDB rather t...
Hi Team! I am trying to delete a object from the active directory with the help of delete object action in flow designer. Please find my below flow for deleting the objectTrigger Condition:Step 1:Step 2:Step 3: Once the object is deleted i want to up...
We've just upgraded a non production instance to version 3.4.2 of the SG Connector for SCCM Imports are failing with a SQL error:MID Server reported error: SQLState: S0001com.microsoft.sqlserver.jdbc.SQLServerException: Incorrect syntax near '08'. at...
Hello Experts,Could someone please explain in simple terms the use of Independent and Dependent in identification rules? I've read the documents, but I'm still not understanding them properly.Thank you.
Hi, What are the steps for creating Identification and Reconciliation rules in the CMDB to solve duplication problems, avoid duplication, and maintain a correct CMDB?Please provide the steps for the IRE (Identification and Reconciliation Engine) rule...
Hi,I have implemented Intune integration in our servicenow. However, i am getting the softwares installed and devices from intune using separate end points and there is no common attribute in both the data. however i am unable to map the devices and ...
If you click on the unified map off the CMDB workspace and pull up a mapped application service it never renders in the workspace.