Searching for catalog items with a zero count
I have a report listing catalog items usage over the last 12 months and their details (see attached image). But how do I include those catalog items with a zero count?
Forum Posts
How to stop an event/notification from proceeding in a flow until a reply is made?
how does adding a condition on a notification stop the flow or re-start the flow. I am not trying to stop the notification from triggering I am trying to pause the flow when the notification is sent so that only proceed in the flow (generate the appr...
The percentage- in the CMDB health score , the denominator part is not populating correctly
Hello Can any one help me in this, For compliance audit score the score is coming to me in minus or it is coming 100% in green with no value in denominator. In audit rule when I create an audit rule with audit "type= compliance " , it is coming in mi...
Resolved! Disk Table Not Populated via SCCM Integration
Hi, I've set up our SCCM integration and we've been pulling data for quite some time now. The CI data mostly looks good, however we noticed that a bunch of models were created without assets under the manufacturer (Standard Disk Drive), which I now r...
Identify duplicate emails in a glide_list field referencing to sys_user
Hello I have a list of duplicate emails in my database. I have a field called 'u_cab' in the ast_service table which is a reference to the sys_user table, and list field type. I would like to report to see if any of the users present in that field ha...
What are the phases on the Discovery?
Hello All, Can you help me to know what are the phases on the Discovery, please? Thanks a lot
Resolved! How "Calculate Hardware servers not in an application service" schedule job is working
How "Calculate Hardware servers not in an application service" schedule job is working to get the data to application service dashboard that hardware servers not mapped in application service.Please help me to understand.
Relationships won't remove when a VM migrated from VMWare to Nutanix
We migrated some VM servers from VMWare to Nutanix, but found that relationships between the VM and their ESX, and VMWare VM instance are still there. Do we need to remove them manually? Or there has some automation will do it? Thanks,Endmost
Reconciliation rule for SCCM and Tanium
Hello everyone,Want to get an opinion of designing reconciliation rules. If both SCCM and Tanium SG connectors are integrated with SN and fetching the same Computer CIs, ideally how to reconciliation rule should get defined i.e. which integration sho...
Multisource CMDB 360 data
In the process of discovering/importing CIs, CI data then passing through the IRE, then CI records being updated/inserted, when exactly are CMDB 360 [cmdb_multisource_data] records created?
Asset Scanner track stock flow
I was working with ServiceNow’s Asset Scanner and did a few practice scans with IT Assets from the HUB. Our hope was that it would help automate some of the data entry that goes into tracking stock flowing in and out of the HUB, however, it doesn’t a...
Bulk upload - can you update a checkbox field type?
Hello, Wanted to know if I can do a bulk upload on a checkbox field? I want to uncheck one box and check another on the same record. Is this possible? How would that look on my Excel spreadsheet? Thanks!
Business rule do not trigger when using IH-ETL
We created a business rule to clean up old relationship when a new relationship is created on a CI but when the relationship is created via the ETL process the business rule does not rule. Is this an expected?
Sync Ops Status for CMDB CI Business rule is missing in the instance
hello, Our team has noticied as issue that LIfecycle status on CI is being synced with state/substate in Asset.I found out that my pdi (vancouver patch2) has the business rule 'Sync Ops Status for CMDB CI' but our instance didnot have that BR. Is tha...
Armis and SNow intrgration
how should I form a by directional integration between Armis and SNow? Using service graph connector we can bring Armis environment data to Servicenow only by cannot send data from Servicenow to armis. So, is there any other way of doing a by direct...
