CMDB Thresholds are not working as defined

_Yash24
Tera Guru

‎02-21-2025 04:59 AM

Hi

 CMDB health dashboards that is not reflecting the thresholds we defined in the CI Class Manager, What could be the reason?

- Completeness should have Red color but it is showing Orange color on Dashboard.

- Correctness should have Orange color but it is showing Green color on Dashboard.

- Under Correctness, Staleness should be in Red but it is in Orange.

How do we fix this? and what could be the reasons?

 

Thanks.

 

0 Helpfuls
  • 273 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-21-2025 05:02 AM

Hi @_Yash24 

 

Might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1123059

 

https://www.servicenow.com/community/cmdb-forum/cmdb-health-dashboard-threshold-setup/m-p/260881

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls