CMDB Lifecycle mapping

[KARTHIGA J]

Life cycle mapping for the table cmdb_ci_service_auto is not working as expected. when I try to change the operational status value, its not updated as per the lifecycle mapping record.

I don't see any BR running to prevent it from updating the records. 

FYI, life cycle mapping is working as expected for other class/tables.

[Brad Bowman]

To clarify, you are changing the operational status value on a CI record, and when updating/saving the record you do not see the Life Cycle Stage / Life Cycle Stage Status fields update to the expected value(s) on this record? Do you have a mapping record for this table, or cmdb_ci_service, or cmdb_ci (since the _auto table is extended from these) which has a higher priority for operational status, or installation status?  I've found multiple mapping records, and/or records that apply to one legacy field but not the other... sometimes cause issues.  Show some screenshots of your mapping record(s) and the CI if you're still stuck.

[KARTHIGA J]

Thanks Brad. have attached mapping screenshots. 

[Brad Bowman]

In your test case what are the existing values for Install Status and Operational Status, and what are you changing one or both to?  If you try a test where both of these fields and the two Life Cycle fields remain unchanged, but you change another field, do all 4 of these values stay the same when the record is updated? 

[VivekSattanatha]

Hi,

Does the Application service table is in the exclusion list property '

csdm.lifecycle.excluded.class.list'?

Regards,

Vivek