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CMDB Process Workshop

Bidita_Chatt
Tera Contributor

2 hours ago

Our team just completed the phase 1 of implementing CMDB and below is the scope:

1. CI Ingestion into CMDB (Intune, JamF, Azure, WorkspaceOne, Discovery)

2. Completed tag-based mapping for 1 critical application

3. Relationship mapping between Service, Service Offerings and CIs

 

I would require some idea as to what are the topics I should cover in the workshop, who should be the participants apart from ITSM teams and from where exactly I should start when sharing the knowledge.

Please be mindful that the organization has never used a CMDB and till now for any ITSM modules they were using Service Offerings.

 

Also, as Service Mapping has not been completed for all the applications, I neither want to proceed with any manual mapping just to show the benefit. Please advise and share some guidance.

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Dr Atul G- LNG
Tera Patron
Tera Patron

2 hours ago

Hi @Bidita_Chatt 

The best place to check is Now Create. Look for the CMDB Process Workshop and follow that, mate.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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