CMDB SLA Metrics Calculation

Balaji Chandras
Tera Contributor

Hello,

We just have done CMDB setup and currently in BAU. May you pls help us How we can perform the SLA Metrix calculation and what are the steps to be followed. It would be great if you could share any SLA Metrix samples.

1 REPLY 1

Mary Vanatta1
ServiceNow Employee
ServiceNow Employee

Typically you would not set up SLA with the CIs but with Services and Service Offerings. 
Here is some information on how to keep your CMDB healthy and the metrics needed. 
CMDB Health Configuration

Product documentation